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3CX Live Chat vs Digium Asterisk comparison

3CX and Digium are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Digium is ranked #3. 3CX holds a 7.7% mindshare in UC, compared to Digium’s 7.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 75% of Digium users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 2,375 Views
  • 713 Comparison Views
91% willing to recommend
Digium Asterisk
Read 5 Digium Asterisk reviews
  • 599 Views
  • 491 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed 3CX Live Chat vs. Digium Asterisk Report (Updated: March 2026).
Buyer's Guide
3CX Live Chat vs. Digium Asterisk
March 2026
Download the complete report
Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)
Digium Asterisk
Ranking in Unified Communications
3rd
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
IP Telephony & Unified Communications (2nd)
 

Mindshare comparison

As of March 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of Digium Asterisk is 7.0%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Mindshare Distribution
ProductMindshare (%)
3CX Live Chat7.7%
Digium Asterisk7.0%
Other85.3%
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
AK
Amjad-Khan
Technical Lead at a marketing services firm with 11-50 employees
Call recording, call logging, and the stability are pivotal features for our clients
We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"3CX Phone System has made the way we handle our calls much more efficient."
"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."
"It’s straightforward to set up."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler than this."
"Excellent Windows based PBX constantly updated with new features and great support."
"This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system."
"Simplified deployment of hosted voice, and the use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable."
More 3CX Live Chat pros
"The most valuable features are call recording, call logging, and the stability."
"Best Telecommunication solution in the world."
"Highly customizable for customer needs"
"With the passage of time I am sure that these cons will be solved, particularly because it has added a lot savings for communication needs."
 

Cons

"More granular management of call recording is needed."
"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."
"The call logs/reporting functions need some improvement and are still very basic."
"Bring back the multi tenant ability in version 15 and above."
"During one upgrade, we lost conferencing that took several months to add back in the new version."
"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."
"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."
"There should be an option to save some extensions."
More 3CX Live Chat cons
"Difficult to configure and maintain."
"The asterisk VoIP has a delay of about 400 milliseconds."
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
 

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"There is no add-on costing on the standard fees."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
More 3CX Live Chat pricing and cost advice
"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Media Company
7%
Marketing Services Firm
7%
Computer Software Company
6%
Healthcare Company
10%
Educational Organization
10%
Manufacturing Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
Ask a question
Earn 20 points
 

Comparisons

Zoom Workplace Business vs 3CX Live Chat Logo
Zoom Workplace Business vs 3CX Live Chat
Compared 6% of the time
Yeastar P-Series Phone System vs 3CX Live Chat Logo
Yeastar P-Series Phone System vs 3CX Live Chat
Compared 5% of the time
Webex vs 3CX Live Chat Logo
Webex vs 3CX Live Chat
Compared 5% of the time
PGi GlobalMeet vs 3CX Live Chat Logo
PGi GlobalMeet vs 3CX Live Chat
Compared 5% of the time
Mitel Application Suite vs 3CX Live Chat Logo
Mitel Application Suite vs 3CX Live Chat
Compared 4% of the time
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Kamailio SIP Server vs Digium Asterisk Logo
Kamailio SIP Server vs Digium Asterisk
Compared 14% of the time
Fortinet FortiVoice vs Digium Asterisk Logo
Fortinet FortiVoice vs Digium Asterisk
Compared 12% of the time
Cisco Unified Communications vs Digium Asterisk Logo
Cisco Unified Communications vs Digium Asterisk
Compared 12% of the time
Alcatel-Lucent OmniPCX Enterprise Communication Server vs Digium Asterisk Logo
Alcatel-Lucent OmniPCX Enterprise Communication Server vs Digium Asterisk
Compared 12% of the time
Mitel Application Suite vs Digium Asterisk Logo
Mitel Application Suite vs Digium Asterisk
Compared 10% of the time
More Digium Asterisk Competitors
 

Product Reports

Buyer's Guide
Live Chat
March 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Unified Communications
March 2026
Digium Asterisk reportDownload Digium Asterisk product report
 

Also Known As

3CX PBX
Asterisk
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX
Open source PBX system providing a complete telecommunications platform.
Digium
 

Sample Customers

Information Not Available
Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
Buyer's Guide
3CX Live Chat vs. Digium Asterisk
March 2026
Free Report: 3CX Live Chat vs. Digium Asterisk
Find out what your peers are saying about 3CX Live Chat vs. Digium Asterisk and other solutions. Updated: March 2026.
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