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3CX Live Chat vs Digium Asterisk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (12th), IP PBX (1st), Live Chat (5th), Hosted and Cloud Based VoIP (4th)
Digium Asterisk
Ranking in Unified Communications
4th
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
IP Telephony & Unified Communications (2nd)
 

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.7%, up from 7.3% compared to the previous year. The mindshare of Digium Asterisk is 8.9%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
AK
Call recording, call logging, and the stability are pivotal features for our clients
We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration between the video and voice is the most valuable solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The most valuable features are call recording, call logging, and the stability."
 

Cons

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Its features for scheduling and generating reports need improvement."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Having a video call would be a nice idea."
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
 

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"There is no add-on costing on the standard fees."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Real Estate/Law Firm
9%
Computer Software Company
9%
Educational Organization
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
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Also Known As

3CX PBX
Asterisk
 

Overview

 

Sample Customers

Information Not Available
Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
Find out what your peers are saying about 3CX Live Chat vs. Digium Asterisk and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.