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3CX Live Chat vs Digium Asterisk comparison

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3CX Logo
3CX Live Chat
Read 14 3CX Live Chat reviews.
5,282 views|4,189 comparisons
Digium Logo
Digium Asterisk
1,749 views|1,569 comparisons
Featured Review
Christodoulos Panagi
It lets me speak with my colleagues and suppliers from anywhere
I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the office.
Use Digium Asterisk?
Buyer's Guide
3CX Live Chat vs. Cisco Jabber
May 2022
Free Report: 3CX Live Chat vs. Cisco Jabber
Find out what your peers are saying about 3CX Live Chat vs. Cisco Jabber and other solutions. Updated: May 2022.
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

    • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about 3CX Live Chat?
    Top Answer:3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for 3CX Live Chat?
    Top Answer:We pay for a yearly license, and I'm satisfied with the price.
    Read all 6 answers   →
    What needs improvement with 3CX Live Chat?
    Top Answer:Hi I need to create 3cx call flow designer 
    Read all 6 answers   →
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    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    1st
    out of 28 in Unified Communications
    Views
    5,282
    Comparisons
    4,189
    Reviews
    12
    Average Words per Review
    694
    Rating
    8.9
    3rd
    out of 28 in Unified Communications
    Views
    1,749
    Comparisons
    1,569
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Asterisk
    Learn More
    3CX
    Digium
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    Open source PBX system providing a complete telecommunications platform.
    Offer
    Learn more about 3CX Live Chat
    Learn More
    Learn more about Digium Asterisk
    Learn More
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
    Top Industries
    REVIEWERS
    Comms Service Provider40%
    Manufacturing Company10%
    Financial Services Firm10%
    Media Company5%
    VISITORS READING REVIEWS
    Comms Service Provider34%
    Computer Software Company24%
    Government5%
    Wholesaler/Distributor4%
    VISITORS READING REVIEWS
    Comms Service Provider41%
    Computer Software Company19%
    Government8%
    Wholesaler/Distributor4%
    Company Size
    REVIEWERS
    Small Business84%
    Midsize Enterprise12%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise21%
    Large Enterprise51%

    3CX Live Chat is ranked 1st in Unified Communications with 14 reviews while Digium Asterisk is ranked 3rd in Unified Communications. 3CX Live Chat is rated 9.0, while Digium Asterisk is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Skype for Business, Cisco VoIP PBX and Webex, whereas Digium Asterisk is most compared with Kamailio SIP Server, Cisco Unified Communications, Cisco Jabber, Alcatel-Lucent OpenTouch and Fortinet FortiVoice.

    See our list of best Unified Communications vendors.

    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.