3CX Live Chat vs Digium Asterisk comparison

3CX and Digium are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Digium is ranked #4. 3CX holds a 9.6% mindshare in UC, compared to Digium’s 8.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 75% of Digium users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,150 Views
414 Comparison Views

91% willing to recommend

Digium Asterisk

Read 5 Digium Asterisk reviews

431 Views
366 Comparison Views

75% willing to recommend

3CX Live Chat

Digium Asterisk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Digium Asterisk Report (Updated: September 2025).

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

September 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (6th)

Digium Asterisk

Ranking in Unified Communications

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (2nd)

Mindshare comparison

As of September 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 9.6%, up from 6.9% compared to the previous year. The mindshare of Digium Asterisk is 8.7%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
3CX Live Chat	9.6%
Digium Asterisk	8.7%
Other	81.7%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

Amjad-Khan

Technical Lead at a marketing services firm with 11-50 employees

Call recording, call logging, and the stability are pivotal features for our clients

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The integration between the video and voice is the most valuable solution."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"Mobility features and remote extensions work well."

"With the reporting feature you can get all the incoming and outgoing call details."

More 3CX Live Chat pros

"The most valuable features are call recording, call logging, and the stability."

Cons

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"It could be better in terms of providing more options for call recording."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Having a video call would be a nice idea."

"Its features for scheduling and generating reports need improvement."

"The support team can appear to be condescending."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

More 3CX Live Chat cons

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."

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Top Industries

By visitors reading reviews

Computer Software Company

Legal Firm

Media Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Kamailio SIP Server vs 3CX Live Chat

Compared 14% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 13% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 11% of the time

More 3CX Live Chat Competitors

Kamailio SIP Server vs Digium Asterisk

Compared 43% of the time

Fortinet FortiVoice vs Digium Asterisk

Compared 33% of the time

Cisco Unified Communications vs Digium Asterisk

Compared 24% of the time

More Digium Asterisk Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

August 2025

Download Digium Asterisk product report

Also Known As

3CX PBX

Asterisk

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Open source PBX system providing a complete telecommunications platform.

Digium

Sample Customers

Information Not Available

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

September 2025

Free Report: 3CX Live Chat vs. Digium Asterisk

Find out what your peers are saying about 3CX Live Chat vs. Digium Asterisk and other solutions. Updated: September 2025.

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