3CX Live Chat Reviews

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple.  And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"

Would be great to see the ability to break office hours down beyond single days.  For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

We have been implementing the 3CX Phone System for 7 Years now. We are the largest 3CX Partner in the Midwest and in 2015 reached the top partner level of Platinum.

We have never encountered deployment issues that were not resolved beyond the initial implementation or rollout time period.

The only time stability comes into question is when MINIMUM REQUIREMENTS are not met. There have been no issues with stability with the product itself when installed correctly.

We've had no issues with scalability.

We have found the ROI to be as little as a couple months, but typically no more than 22 months for most, if not all of our clients. Our clients average ROI is 9 months.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less.  For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Version 15 Released July 1, 2016.

Ask us if it is right for you! 

Kinetix

mwarmbier@kinetixinc.com

We use the solution for two things. One is internal communication or the telephones, and the other is B2B business-to-business solution, which is for video or IP for our distributors and the clients.

Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team, marketing team. That was improved after deployment of this solution. Because we integrated this voice solution with the video solution, we allow our distributor, our client, customers to log in to our portal to directly interact with our salespersons.

The most valuable solution is a committed server, which is integrated with the telephone. So the integration between the video and voice is the most valuable solution. 

The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there in the solution.

I have been using this solution for the last five years.

The solution is very stable.

Only one technician needs to maintain the field components, such as telephones and all, and one engineer who needs to deploy for maintenance of the head-end system.

Scalability is perfect, meaning there is no prepping to do. You can scale the solution as per your requirement in the future as well.

There is no break point at the scalability level. Almost 1,000 to 1,200 users are using this solution in our organization.

In the future, if business grows, it would be increased at least 5% year on.

I received support from the OEM, and there is an ease of support for the customer.

At that time, there was no such solution in the market. There was a analog system, which is difficult to integrate with other systems and it is a monochrome solution. It's for single functionality only; there would be no multiple functionalities under the software. It was the analog technology earlier.

The initial setup of this solution is straightforward.

It only takes three to four days to deploy it. I deployed it myself.

Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM.

There is no add-on costing on the standard fees.

Yes, we compared other OEMs as well, along with this 3CX. We found this one was economical, along with bright features compared to the competitor.

I would advise going with the subscription-based model. It will be economical, as well as scalable in the future. It will be saving on a lot of under utilized resources. A customer can subscribe for more channels, or they can reduce the subscription. There is flexibility now that customers can benefit from. 

I would rate it a ten out of ten. 

I used to have the solution for remote conversations and some phone calls. It especially works for when people are abroad. When I want to contact people from abroad that my phone service company doesn't cover, I can use this product instead.

The solution is basically an online phone. It doesn't charge you anything. You can contact people easier than using normal applications.

A phone call might be interrupted by a signal or something like that. This won’t happen using the solution in question. It has powerful and secure connections.

It’s straightforward to set up.

It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen.

Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just phone calls.

I’ve been using the solution for a year to a year and a half.

The solution does have some stability issues. There can be issues with loading.

I'm not really sure about the scalability, to be honest. I’ve never had to scale the product to any great extent.

In our organization, every employee uses it. That’s over 200 people at least.

I’ve never really used support services in the past. My problem was basically that I was using it a lot, so the technical support couldn't actually help in that.

The initial setup is straightforward. It’s not overly complex.

I'm not 100% sure. However, it’s my understanding that there is no cost.

I’m not sure which version of the solution we’re using.

Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not.

I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good.

• Hot Desking
• Call Queues
• Wallboard
• Call Metrics
• Call Recording
• Easy to maintain

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you lose support. During one upgrade, we lost conferencing that took several months to add back in the new version. Also, with the 3CX website, when you use Google, it displays results without letting you know which version it applies to. There is nothing more frustrating then trying to find a solution and finding out the article is not for the version you are using. I wish they would catalog their knowledge base better.

I have used it for four years.

We have not encountered any deployment issues with the 3CX system, only with a client's existing wiring.

We have not encountered any stability issues; runs smooth on Win7 Pro 64bit i7 with 16GB RAM.

We have not encountered any scalability issues; scales just fine.

All of our customer service was through the 3CX vendor Blue Marble Communications. They were excellent throughout the entire process.

We did not need tech support, really, as the vendor handled the complex portions.

We previously used Avaya. I was familiar with Avaya Partner and Magix systems, and they served us well. The cost associated with purchasing and maintaining a Avaya system was significantly more.

The vendor handled initial setup and trained us on how to use; we, as the client's IT management handled the tweaking.

Blue Marble Communications was the vendor and also the service provider. I myself and the rest of the staff agree that they were extremely knowledgeable and knew how to translate what the client was saying into technical terms and vice versa.

The monthly savings on service alone pays for the system in 8 months or less. If you factor in time and manpower, along with the new features that helped productivity, I would value the ROI at less than 3 months.

Pricing for 3CX and phones are reasonable and much less than Avaya and Mitel.

On-premise was significantly less than a hosted solution by Vonage, Comcast or 8x8. We liked the fact of having the choice based upon the client use. I truly believe you have to evaluate the use case scenario, then choose the solution. This is the crucial part in working with the vendor and the client to determine the best ultimate outcome. Vendors have previous case study experience and can relate to the customer and offer insights from similar customers.

We use this solution in our office and also recommend it to our IT managed customers when the time comes. I really enjoy using the same system for different scenarios. It helps me understand what it can do. Sometimes a client needs a solution that afterwards we use in house, too. Overall, it is a fun system to play with.

We are a payment solution company and we use 3CX Live Chat for our organization communications.

Our organization has benefited from using 3CX Live Chat.

3CX Live Chat is the best communication solution for our company.

I have been using 3CX Live Chat for approximately one year.

We have not had any bugs or glitches, the solution is stable.

We have approximately 40 people in my organization using the solution.

We have plans to increase usage in the solution.

We have not had the need to use technical support.

We have used other solutions in the past, such as our local phone provider, but 3CX Live Chat is the best.

The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.

We did the implementation of the solution with a large team.

Our company has saved a lot of money from using 3CX Live Chat. We do not need the local phone company or mobile phones anymore. We only use the 3CX Live Chat software on our desktops or other devices.

The price of the solution is reasonable. There are a few license options and we are using an enterprise license.

I rate 3CX Live Chat a ten out of ten.

We used 3CX Live Chat mainly for our sales team and internal communication.

This solution helped our organization because it allowed us to be able to manage our data easier. We no longer had to do manual entries.

The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.

3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls. Additionally, there were phone number conflicts where there were two numbers that were the same, we had to manually assign them correctly.

I have used 3CX Live Chat within the last 18 months.

The solution is highly reliable and stable.

I would rate 3CX Live Chat stability a nine out of ten.

Mostly everyone in my team is using the solution.

We contacted technical support regarding the deployment but they were not confident at the time to help and told us they could contact us back. In the meantime, we found the solution to our problems. They could improve by having better knowledge and a quick response time.

There is a wide range of information online about the solution that you can use.

The initial installation was very easy to configure with AWS but when we had to configure it on-premise it was very difficult. The time it took to configure was approximately three days. 

The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.

I would advise those wanting to implement this solution to use an authorized dealer or a person who has good knowledge of 3CX Live Chat. Implementation can be easy but if you have not done it before it can be difficult.

I rate 3CX Live Chat an eight out of ten.

3CX is a great solution for most call centers. I replace larger, older, more expensive PBX systems.  

• Lower cost SIP Trunks
• Easy installation
• Good usage reports
• Good remote management console
• User self management of their own extension or business management group.

• Advanced call center functions
• Good interface to Outlook and multiple CRM systems
• Easy management console access through web browsers
• SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.  
• Runs on Windows or Linux servers, with no proprietary PBX hardware.

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

I install phone systems as an independent consultant. 

I'm using the latest version. It's deployed on-premises.

There are 100 people using this solution in my organization.

It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.

There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments.

In a future release, I would like to see a catalog where you can save some extensions and click on that, so you can post it that way to your colleague instead of looking for the number and then dialing.

I have been using this solution for two years.

It's very stable.

It was straightforward.

I would rate this solution 8 out of 10.

I think it's the best option to use. It's very popular and very easy to use.