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3CX Live Chat vs ON24 Platform comparison

3CX and ON24 are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while ON24 is ranked #26. 3CX holds a 1.8% mindshare in VM, compared to ON24’s 1.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of ON24 users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 270 Views
  • 178 Comparison Views
91% willing to recommend
ON24 Platform
Read 2 ON24 Platform reviews
  • 179 Views
  • 97 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and ON24 Platform are customer engagement solutions focusing on real-time interaction and webinar-based engagement, respectively. ON24 is seen as a more value-driven investment due to its expansive feature set and positive feedback, while 3CX is praised for its pricing and support.

Features: 3CX Live Chat integrates real-time chat into websites, offers customizable chat windows, and has mobile support. ON24 Platform includes interactive webinar capabilities, supports virtual event hosting, and provides rich analytics tools for engagement tracking.

Ease of Deployment and Customer Service: 3CX Live Chat offers rapid deployment with seamless integration into existing systems and fast customer service. ON24 Platform comes with comprehensive deployment guidance but has a steeper learning curve, offset by dedicated support for its advanced features.

Pricing and ROI: 3CX Live Chat is known for its affordability and favorable ROI, appealing to businesses focused on immediate chat functions. ON24 Platform commands higher initial costs but delivers significant ROI through enhanced customer interaction and large-scale audience engagement.

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To learn more, read our detailed 3CX Live Chat vs. ON24 Platform Report (Updated: April 2025).
Buyer's Guide
3CX Live Chat vs. ON24 Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Virtual Meetings
17th
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
55
Ranking in other categories
IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)
ON24 Platform
Ranking in Virtual Meetings
26th
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Virtual Events Platforms (4th)
 

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of ON24 Platform is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
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reviewer1337886 - PeerSpot reviewer
Easy setup and an a la carte pricing model
The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but it allows us to push our own layout and design to participants. One of the solution's strengths is that it's web-only but that is also a weakness. It is not a software solution but is browser-based which has its advantages and disadvantages. Zoom has become such a force that its ease of use surpasses ON24.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Mobility features and remote extensions work well."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The solution is stable."
"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX is a reliable solution."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
More 3CX Live Chat pros
"The solution works well with third-party integrations."
"Friendly user interface and simple navigation."
 

Cons

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"There should be an option to save some extensions."
"Having a video call would be a nice idea."
"It could be better in terms of providing more options for call recording."
More 3CX Live Chat cons
"Bandwidth optimization could be increased."
"The solution needs a more modern interface."
 

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"There is no add-on costing on the standard fees."
More 3CX Live Chat pricing and cost advice
"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
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850,028 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Government
8%
Real Estate/Law Firm
8%
Financial Services Firm
14%
Computer Software Company
14%
Legal Firm
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 3CX Live Chat?
The solution is stable.
See all answers
What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
Ask a question
Earn 20 points
 

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat Logo
Yeastar S-Series VoIP PBX vs 3CX Live Chat
Compared 45% of the time
Kamailio SIP Server vs 3CX Live Chat Logo
Kamailio SIP Server vs 3CX Live Chat
Compared 30% of the time
Fortinet FortiVoice vs 3CX Live Chat Logo
Fortinet FortiVoice vs 3CX Live Chat
Compared 25% of the time
More 3CX Live Chat Competitors
Zoom vs ON24 Platform Logo
Zoom vs ON24 Platform
Compared 100% of the time
More ON24 Platform Competitors
 

Product Reports

Buyer's Guide
Live Chat
March 2025
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Virtual Meetings
April 2025
ON24 Platform reportDownload ON24 Platform product report
 

Also Known As

3CX PBX
No data available
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

Experiences Centered Around Your Audience

The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

Data-Driven
Extract behavioral insights to qualify leads and accelerate deals.

Scalable
Centralize the development, sharing and reuse of your best content.

Global
Broadcast, repurpose and translate content across multiple regions.

Integrated
Seamlessly connect and transfer data with other business software.

Customizable
Control every aspect of the audience experience, data capture and reporting.

Ease-of-Use
Simplify content creation with intuitive, drag-and-drop functionality.

ON24
 

Sample Customers

Information Not Available
IBM, Zendesk, Salesforce, Linkedin, Intel
Buyer's Guide
3CX Live Chat vs. ON24 Platform
April 2025
Free Report: 3CX Live Chat vs. ON24 Platform
Find out what your peers are saying about 3CX Live Chat vs. ON24 Platform and other solutions. Updated: April 2025.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.