We performed a comparison between 3CX Live Chat and ON24 Platform based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration between the video and voice is the most valuable solution."
"The solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Mobility features and remote extensions work well."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The solution works well with third-party integrations."
"Friendly user interface and simple navigation."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Its features for scheduling and generating reports need improvement."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"There should be an option to save some extensions."
"The solution needs a more modern interface."
"Bandwidth optimization could be increased."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while ON24 Platform is ranked 16th in Virtual Meetings with 2 reviews. 3CX Live Chat is rated 8.8, while ON24 Platform is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas ON24 Platform is most compared with Zoom. See our 3CX Live Chat vs. ON24 Platform report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.