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Sprout Social vs Tracx comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sprout Social
Ranking in Social CRM
6th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Social Media Management Solutions (5th), Social Media Analytics Software (2nd), AI Customer Experience Personalization (112th), AI Content Creation (66th)
Tracx
Ranking in Social CRM
22nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Marketing Intelligence (43rd)
 

Mindshare comparison

As of April 2026, in the Social CRM category, the mindshare of Sprout Social is 7.8%, down from 11.3% compared to the previous year. The mindshare of Tracx is 1.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social7.8%
Tracx1.8%
Other90.4%
Social CRM
 

Featured Reviews

Joyce Mayor - PeerSpot reviewer
Project Manager at Procter & Gamble
Unified social workflows have transformed reporting, listening, and engagement across channels
The best features Sprout Social offers are exceptional reporting capabilities and an intuitive user interface. I have several colleagues who use it to create posts, and the training takes about five minutes, especially for new users. Excellent customer service and a great social listening tool stand out as well. Aggregating mentions, quickly assessing the competitive landscape by channel, and excellent and highly responsive customer service are key strengths. I love the Sprout Social link feature to connect Instagram users with the URLs I am directing them to, and the flexibility to schedule across platforms in bulk or individually at optimal post times is valuable.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise11
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sprout Social?
My experience with pricing, setup cost, and licensing is that Sprout Social delivers good value for the price, making it very cost-effective.
What needs improvement with Sprout Social?
I wish the ability to tag other Facebook pages was a reality with Sprout Social. I think a partnership with unavailable platforms like Nextdoor would be a great improvement for my experience with S...
What is your primary use case for Sprout Social?
My main use case for Sprout Social is social media scheduling, posting, and analytic reports, as it is a helpful tool with comprehensive reporting on social media accounts, detailing the campaign's...
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Overview

 

Sample Customers

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
Biltmore, World Vision, Belron, Sears, Attention, Pearson
Find out what your peers are saying about Sprinklr, Salesforce, HootSuite and others in Social CRM. Updated: March 2026.
885,837 professionals have used our research since 2012.