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HootSuite vs Khoros Social Media Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social CRM
1st
Ranking in Social Media Management Solutions
1st
Average Rating
8.0
Number of Reviews
19
Ranking in other categories
Social Media Analytics Software (2nd)
Khoros Social Media Management
Ranking in Social CRM
6th
Ranking in Social Media Management Solutions
4th
Average Rating
5.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Social Media Management Solutions category, the mindshare of HootSuite is 13.5%, down from 14.3% compared to the previous year. The mindshare of Khoros Social Media Management is 7.7%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Management Solutions Mindshare Distribution
ProductMindshare (%)
HootSuite13.5%
Khoros Social Media Management7.7%
Other78.8%
Social Media Management Solutions
 

Featured Reviews

Calin Balaita - PeerSpot reviewer
Senior Engineer at Wärtsilä
Consistent scheduling has amplified our global branding and simplified weekly content sharing
HootSuite does a good job at what it does, and I didn't have any issues with it. If I had to think about one thing that could make my experience even better, the interface on the iOS version could be a bit smoother and things could be more visible, but other than that, it works fine.
Jeffrey Humble - PeerSpot reviewer
Innovation Designer & Founder at Jeffrey Humble
Real-time social curation has boosted event engagement but still needs better platform-agnostic design
I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base. We dealt with a lot of the trends, the ups and downs of one social media platform maybe becoming more popular and trending while another one went down. I think that we probably could have designed the platform to work for any existing social media and any future social media. The security thing, I think we were pretty good about. Trying to get your social media post onto a screen when you're saying a dirty word, for instance, the company always had that security top of mind. I think we just didn't necessarily think like a software company that was going to be around for 20 years. I think there could definitely be some bot control. I'm not sure if that was something we really worked on, but that's definitely a thing to look out for now and what is true, what is verifiable?

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"HootSuite has positively impacted my organization by making it easy for us to post our socials without having to add staff."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"HootSuite has positively impacted my organization by reducing the man-hours needed for maintenance, our load to do a campaign has become shorter, so all our tasks resolve faster and can be done more efficiently."
"HootSuite has positively impacted my organization by offering the possibility to connect everything in one platform, all the social channels, import the assets, and create the copies."
"With the centralized place for us to manage all our customer conversations and all of our social media engagement, HootSuite has helped us save a lot of time."
"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts."
"HootSuite has been truly useful and helpful in my organization because impressions have increased, there has been an increase in traffic, scheduling has become simpler, and approvals have been excellent."
"HootSuite has impacted my organization positively by making my social media marketing easier by ensuring that it got posted on time."
"Khoros Social Media Management has positively impacted our organization in that the community management tool has been really helpful to our customers, saving a lot of cases."
"We made all kinds of visualizations, and a lot of it was for events, so we would put tweets on TV."
"Khoros Forum Platform positively impacts my organization by driving more engagement, improving customer support, and helping with knowledge sharing, as any community platform does all of those things."
"Khoros Social Media Management impacts my organization positively by improving efficiency due to the approvals and the coordination of teamwork."
"The best features Khoros Social Media Management offers are the analytics, which I thought were very good, and the ability to answer any questions."
 

Cons

"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"There are a few issues with it being somewhat glitchy and the timeline not showing up consistently as of recently, but overall, it is a great product."
"Sometimes we received emails that due to some reasons, posts were not shared automatically. This was also one of the reasons why we left HootSuite."
"I advise against using Hootsuite."
"Before choosing HootSuite, I evaluated the sales team, which is acceptable, but I need the legal team, the finance team, and integration about the pipeline, which is not very good."
"HootSuite can be improved regarding their summarized AI brand sentiment."
"If I had to think about one thing that could make my experience even better, the interface on the iOS version could be a bit smoother and things could be more visible, but other than that, it works fine."
"However, sometimes the admin dashboard and the backend panel can be a bit slow and clunky, so it could improve in terms of speed and managing its load."
"Customer support has been very good earlier, but recently I feel it has degraded."
"I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base."
"I give it a one out of ten because I do not think they are trustworthy, I do not think they are developing the platform, and I do not think they intend to give good value for the amount of money they charge, which is twice as much as any other forum platform."
"I think the main issue is Khoros Social Media Management's interface and the UX design, as it is less modern compared to other social media tools that we were using."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Outsourcing Company
13%
Educational Organization
9%
Media Company
7%
Outsourcing Company
15%
Comms Service Provider
11%
Financial Services Firm
9%
University
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise10
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What needs improvement with HootSuite?
I think HootSuite can be improved with a better user interface. I believe it could be a little clearer on the instructions.
What is your primary use case for HootSuite?
My main use case for HootSuite is marketing towards social media. A specific example of how I used HootSuite for my marketing is that I posted social media content for my law firm. HootSuite helped...
What advice do you have for others considering HootSuite?
My advice to others looking into using HootSuite is to check it out, try it out, and see if it works for you. I gave this product a rating of 8.
What is your experience regarding pricing and costs for Khoros Social Media Management?
My experience with pricing, setup costs, and licensing is that it is twice as expensive as any other platform.
What needs improvement with Khoros Social Media Management?
Khoros Forum Platform really needs better anti-spam measures, especially now that everyone is using AI, as AI is a perfect tool to use to combat spam, and at least back in 2024, Khoros was not doin...
What is your primary use case for Khoros Social Media Management?
I used Khoros Social Media Management for over a year, though I should clarify that I actually used Khoros Forum Platform for Enterprise rather than a tool called Khoros Social Media Management. Th...
 

Also Known As

No data available
Khoros Care, Spredfast
 

Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
HP, Rogers, BeyondBank Australia
Find out what your peers are saying about HootSuite vs. Khoros Social Media Management and other solutions. Updated: October 2026.
921,028 professionals have used our research since 2012.