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Sprout Social Reviews

4.4 out of 5

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Featured Sprout Social reviews

Sprout Social mindshare

As of March 2026, the mindshare of Sprout Social in the Social CRM category stands at 7.8%, down from 11.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social7.8%
Sprinklr10.1%
HootSuite8.4%
Other73.7%
Social CRM
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

Room for Improvement

Review data by company size

By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise10
By reviewers
By visitors reading reviews
Company SizeCount
Small Business32
Midsize Enterprise21
Large Enterprise21
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
12%
Outsourcing Company
9%
Insurance Company
7%
Government
7%
Comms Service Provider
5%
Legal Firm
5%
Real Estate/Law Firm
4%
Wholesaler/Distributor
3%
Healthcare Company
3%
Construction Company
3%
Performing Arts
3%
Transportation Company
3%
Leisure / Travel Company
1%
University
1%
Educational Organization
1%
Retailer
1%
Hospitality Company
1%
Energy/Utilities Company
1%
Marketing Services Firm
1%
Media Company
1%
 
Sprout Social Reviews Summary
Author infoRatingReview Summary
Human Resources Manager at Unilever Inc.4.5I rely on Sprout Social for daily team social media scheduling, approvals, and Google Review management. It saves $3,000 monthly, significantly boosting engagement, and is more robust than past solutions, despite a desire for more reporting.
Project Manager at Procter & Gamble4.5I highly recommend Sprout Social. It's an excellent all-in-one for aggregating mentions, scheduling posts, and competitive audits. Its intuitive UI, strong reporting, and great customer service streamline my work, though I desire deeper analysis and TikTok support.
Project Manager at Unilever Inc.4.5I find Sprout Social excellent for managing multiple platforms, offering easy content scheduling, reporting, and a user-friendly interface. It saves time and improves content quality, providing good ROI. However, I believe technical support needs improvement.
Senior Software Engineer at Unilever Inc.4.5I use Sprout Social for effortless social media management and employee advocacy. Its intuitive interface, outstanding analytics, and time-saving bulk scheduling doubled my social following, despite minor UI customization needs, making it a valuable tool.
Operations Manager at Unilever Inc.4.5I find Sprout Social excellent for scheduling, campaign coordination, and social listening, saving significant time daily. Its reporting and tags are great, but it could improve data customization and image support. I highly recommend it for managing multiple channels.
Energy Engineer at Shell4.5I find Sprout Social a time-saving, user-friendly tool, especially for team content scheduling and message approval workflows, which boosted our engagement. While I love its efficiency and reporting capabilities, I sometimes wish for deeper, more varied analytics.
Project Manager at Deloitte4.5I find Sprout Social a great, cost-effective platform for scheduling, analytics, and competitive research. It boosted my sales by 70% and saved significant time compared to Hootsuite. While easy to use, I'd like simpler analytics for non-marketers.
CRM Marketing Automation Specialist at a university with 5,001-10,000 employees4.0As a university administrator, I highly value Sprout Social's Smart Inbox and Listening for centralizing social media and saving time; customer service is amazing. My main concerns are vague billing and limited global integrations. Despite this, it's a great platform that I rate 8/10.