DIGITAL CX vs Qualtrics XM Platform comparison

RingCentral and Qualtrics are both solutions in the Social CRM category. RingCentral is ranked #12 with an average rating of 9.0, while Qualtrics is ranked #3 with an average rating of 8.8. RingCentral holds a 0.5% mindshare in SC, compared to Qualtrics’s 4.4% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution, compared to 100% of Qualtrics users who would recommend it.

DIGITAL CX

Read 1 DIGITAL CX review

31 Views
14 Comparison Views

100% willing to recommend

Qualtrics XM Platform

Read 14 Qualtrics XM Platform reviews

75 Views
47 Comparison Views

100% willing to recommend

DIGITAL CX

Qualtrics XM Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between DIGITAL CX and Qualtrics XM Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM.

To learn more, read our detailed Social CRM Report (Updated: April 2025).

Buyer's Guide

Social CRM

April 2025

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Helped 850,671 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DIGITAL CX

Ranking in Customer Experience Management

18th

Ranking in Social CRM

12th

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (3rd)

Qualtrics XM Platform

Ranking in Customer Experience Management

2nd

Ranking in Social CRM

3rd

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Survey Software (1st), Customer Feedback Management (1st), Product Management Software (3rd)

Mindshare comparison

As of May 2025, in the Social CRM category, the mindshare of DIGITAL CX is 0.5%, down from 1.0% compared to the previous year. The mindshare of Qualtrics XM Platform is 4.4%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Social CRM

Featured Reviews

reviewer1295121

Executive Vice President Operations and IT at a consultancy with 1-10 employees

Advanced VoIP functions that scales well and integrates AI

I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…

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VinayakMishra

Technology Consultant at Zill Consulting

Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism

There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."

"The solution is very simple to use."

"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."

"We can integrate data and run an algorithm."

"Workflows are very powerful. There are a lot of good things, but I feel workflows are the best."

"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."

"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."

"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."

"Text iQ is a great feature."

More Qualtrics XM Platform pros

Cons

"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."

"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."

"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."

"It is not easy to implement."

"Most of the improvements made constantly cause some friction in the platform."

"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."

"Sometimes, a lot of emails bounce back during email distribution."

"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."

"The solution's integration with Salesforce should be improved."

More Qualtrics XM Platform cons

Pricing and Cost Advice

Information not available

"Some clients felt that this product was expensive when the sales team tried to sell it to them."

"The solution is fairly expensive, but it would be money well spent."

"Delighted by Qualtrics is more expensive than the competitor solutions"

"Pricing depends upon the different kinds of use cases."

"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."

"The product is not cheap."

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Top Industries

By visitors reading reviews

No data available

University

13%

Computer Software Company

12%

Government

11%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?

Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...

See all answers

What needs improvement with DIGITAL CX?

RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.

See all answers

What is your primary use case for DIGITAL CX?

See all answers

What do you like most about Delighted by Qualtrics?

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...

See all answers

What is your experience regarding pricing and costs for Delighted by Qualtrics?

Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...

See all answers

What needs improvement with Delighted by Qualtrics?

The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...

See all answers

Comparisons

No data available

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Compared 18% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

Customer Experience Management

April 2025

Download DIGITAL CX product report

Buyer's Guide

Qualtrics XM Platform

April 2025

Download Qualtrics XM Platform product report

Also Known As

Dimelo, a Ring Central Company

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.

RingCentral

Qualtrics XM Platform is essential for managing customer and employee experiences through surveys and feedback. It supports market research, employee engagement, and education across industries, facilitated by intuitive survey and data analysis tools.

Organizations efficiently use Qualtrics XM Platform to gather and analyze feedback for enhancing customer and employee experiences. The platform supports a range of applications from customer satisfaction, NPS, and website interaction to employee engagement and market research. Prebuilt integrations and AI-driven insights facilitate data collection and analysis, allowing departments to focus on productivity and content effectiveness. Despite its flexibility, some users note challenges with survey dynamics, data migration, and integration, highlighting potential areas for improvement.

What are the key features of Qualtrics XM Platform?

Survey Creation: Offers a user-friendly drag-and-drop interface for easy survey building.
Integration: Provides prebuilt integrations to enhance actionable feedback collection.
Text iQ: Delivers advanced text analysis to detect sentiments.
AI-driven Insights: Enables effortless data collection and analysis.
Flexible Workflows: Integrates seamlessly with CRM tools to automate workflows.
Real-time Dashboards: Offers visual data representation to simplify decision-making.

What ROI and benefits should users focus on in reviews?

Ease of Use: Simplifies complex survey tasks for non-IT personnel.
Data Visualization: Provides real-time insights for strategic planning.
HR Enhancements: Improves HR processes through automated notifications.
Survey Logic: Allows customization to fit diverse needs.

In industries like retail, finance, and education, Qualtrics facilitates data collection through customizable surveys and dashboards. Retailers analyze feedback on purchases, financial institutions assess call center productivity, and educators explore student engagement. The platform's adaptability supports diverse industry needs, despite the need for enhancements in certain features.

Qualtrics

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

Aetna, 1 800 Contacts, GE

Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: April 2025.

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