As of January 2026, the mindshare of DIGITAL CX in the Customer Experience Management category
stands at 1.7%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
Product
Market Share (%)
DIGITAL CX
1.7%
Genesys Cloud CX
3.5%
Salesforce
3.3%
Other
91.5%
Customer Experience Management
Key learnings from peers
Valuable Features
"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."
Room for Improvement
"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
