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DIGITAL CX Reviews

Vendor: RingCentral
4.5 out of 5
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What is DIGITAL CX?

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
Get the Customer Experience Management Buyer's Guide and find out what your peers are saying about DIGITAL CX, Qualtrics XM Platform and more!
DIGITAL CX is the #3 ranked solution in top Customer Communications Management (CCM) solutions, #12 ranked solution in top Social CRM solutions, and #18 ranked solution in top Customer Experience Management solutions. PeerSpot users give DIGITAL CX an average rating of 9.0 out of 10. DIGITAL CX is most commonly compared to Qualtrics XM Platform: DIGITAL CX vs Qualtrics XM Platform.
Buyer's Guide
Customer Experience Management
May 2025
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Helped 852,764 peers since 2012

DIGITAL CX mindshare

As of May 2025, the mindshare of DIGITAL CX in the Customer Experience Management category stands at 0.8%, down from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management
 
 
Key learnings from peers

Valuable Features

  • "RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."

Room for Improvement

  • "RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Customer Experience Management Buyer's Guide for additional reliable information.

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Learn more about DIGITAL CX

DIGITAL CX was previously known as Dimelo, a Ring Central Company.

DIGITAL CX customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

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Product Categories

Product Categories
Customer Experience Management
Customer Communications Management (CCM)
Social CRM

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DIGITAL CX reviews

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PeerSpot user
Executive Vice President Operations and IT at a consultancy with 1-10 employees
Verified user of DIGITAL CX
Dec 29, 2024
Advanced VoIP functions that scales well and integrates AI

Pros

"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."

Cons

"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."

What is our primary use case?

I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues.

What is most valuable?

RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions. It is scalable, serving large companies with up to 10,000 users. 

Additionally, they are starting to incorporate AI into their systems, though Zoom is more advanced in this area.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (346 words)