I use Webex in my company to optimize communication and meetings.
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
I have been using Webex for two or three years.
Stability-wise, I rate the solution an eight out of ten.
Though I am not sure, I feel that the tool does not allow an increase in the number of users.
In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.
I have experience with the solution's technical support. I rate the technical support a seven out of ten.
In comparison to Webex and Microsoft Teams, I feel that Zoom is better.
The product's initial setup phase was complex.
The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.
I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.
The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.
Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.
The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.
I rate the tool an eight out of ten.