ConnectWise ScreenConnect vs Webex comparison

ConnectWise and Cisco are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Cisco is ranked #2 with an average rating of 8.0. ConnectWise holds a 1.5% mindshare in VM, compared to Cisco’s 17.1% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

ConnectWise ScreenConnect

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and ConnectWise ScreenConnect compete in the conferencing and remote access software categories. Webex shows strength in comprehensive event hosting features, while ConnectWise ScreenConnect excels in remote management capabilities.

Features: Webex offers high-quality video and audio integration, seamless scheduling through Microsoft Outlook, and a secure environment for events and webinars. It is known for its stability, supported by Cisco's brand. ConnectWise ScreenConnect provides robust remote access and control abilities, persistent access, and functionality in low-bandwidth situations, making it suitable for remote device management.

Room for Improvement: Webex needs to improve connection speed and simplify its interface for competitive advantage against platforms like Zoom. There are also opportunities to broaden third-party integrations. ConnectWise ScreenConnect should streamline its setup process, offer more detailed documentation, and enhance its reporting and user role management features.

Ease of Deployment and Customer Service: Webex predominantly operates in public and hybrid clouds, providing extensive compatibility and global support, though service speed can vary. ConnectWise ScreenConnect allows deployment across hybrid, public, and private clouds, appreciated for its efficient technical support despite some complexity in initial navigation.

Pricing and ROI: Webex is generally considered expensive, particularly for small to medium businesses, but it delivers value with its comprehensive features and security. ConnectWise ScreenConnect offers competitive pricing and is viewed as cost-effective for its robust remote support, though more flexible licensing options could enhance user satisfaction. Both products demonstrate strong ROI when integrated effectively.

To learn more, read our detailed ConnectWise ScreenConnect vs. Webex Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Webex is 17.1%, up from 15.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I've noted an ROI while using the solution."

"The initial setup is fairly straightforward."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"It's very low maintenance."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Unattended access is the most important feature."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

More ConnectWise ScreenConnect pros

"During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs."

"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."

"The solution makes it easy for us as a team to collaborate remotely."

"We use Webex for virtual meetings."

"Webex is user-friendly."

"Great quality of sound, quality of pics and video."

"Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses."

"A valuable feature of Webex is that it's useful for virtual meetings and similar webinars."

More Webex pros

Cons

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"I really didn't care for the onboarding process and it is something that should be improved."

"The solution is a little bit complicated when you want to implement it."

"There could be improvement to the remote command line tools."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

More ConnectWise ScreenConnect cons

"The solution’s pricing could be improved."

"The interface could be a bit more user-friendly."

"They should work to make it simpler."

"Better integration with other solutions would benefit Webex."

"It should be more integrated with third-party vendors."

"Webex is limited to Cisco."

"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."

More Webex cons

Pricing and Cost Advice

"We pay an annual licensing fee."

"I download the product for free with ConnectWise RMM's license."

"Good price and works well."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ConnectWise ScreenConnect pricing and cost advice

"I believe the license to be monthly."

"The tool's licensing is expensive, but it should be cheaper."

"There are licenses for business to use the solution but for end-users, there is not."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"Webex is a cheaply priced tool."

"We purchase the product's yearly license. It is expensive."

"There is an annual license required for this solution."

"The pricing of this solution is fine and I am satisfied with it."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Educational Organization

68%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...

See all answers

Comparisons

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Compared 29% of the time

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Compared 17% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 12% of the time

More ConnectWise ScreenConnect Competitors

Skype for Business vs Webex

Compared 33% of the time

Zoom vs Webex

Compared 17% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 12% of the time

TeamViewer vs Webex

Compared 10% of the time

More Webex Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Webex

April 2025

Download Webex product report

Also Known As

ConnectWise Control, ScreenConnect

Cisco Spark

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Jon Rosen Systems

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

April 2025

Free Report: ConnectWise ScreenConnect vs. Webex

Find out what your peers are saying about ConnectWise ScreenConnect vs. Webex and other solutions. Updated: April 2025.

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