We performed a comparison between ConnectWise ScreenConnect and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The ConnectWise ScreenConnect tool is very good for remote access."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I've noted an ROI while using the solution."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Unattended access is the most important feature."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"One of the most valuable features of Webex was that it was easy to use and there were no hassles."
"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."
"We use Webex for virtual meetings."
"The most valuable feature is the ease of use."
"It's easy to dial the numbers and the process of connecting a call is very intuitive."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"Seamless integration with Microsoft Outlook."
"I like Webex because it is easy to work with."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"They could provide a toolbox for the plan I'm on."
"Webex could improve by adding captions for the translation."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."
"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."
"Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue."
"Sometimes we've had issues with the connection."
"The performance is not always good and could be improved."
"All the features are not enabled in the web mode of the product."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Webex is ranked 2nd in Virtual Meetings with 116 reviews. ConnectWise ScreenConnect is rated 8.4, while Webex is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and Cisco TelePresence. See our ConnectWise ScreenConnect vs. Webex report.
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