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ThreatLocker Cyber Hero MDR Reviews

Vendor: ThreatLocker
4.6 out of 5
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What is ThreatLocker Cyber Hero MDR?

ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.

Get the ThreatLocker Cyber Hero MDR Buyer's Guide and find out what your peers are saying about ThreatLocker Cyber Hero MDR, Huntress Managed EDR, CrowdStrike Falcon Complete MDR and more!
ThreatLocker Cyber Hero MDR is the #11 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give ThreatLocker Cyber Hero MDR an average rating of 9.2 out of 10. ThreatLocker Cyber Hero MDR is most commonly compared to Huntress Managed EDR: ThreatLocker Cyber Hero MDR vs Huntress Managed EDR. ThreatLocker Cyber Hero MDR is popular among the small business segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
Buyer's Guide
ThreatLocker Cyber Hero MDR
August 2025
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Helped 867,497 peers since 2012

Featured ThreatLocker Cyber Hero MDR reviews

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ThreatLocker Cyber Hero MDR mindshare

As of September 2025, the mindshare of ThreatLocker Cyber Hero MDR in the Managed Detection and Response (MDR) category stands at 1.0%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
ThreatLocker Cyber Hero MDR1.0%
CrowdStrike Falcon Complete MDR10.8%
Huntress Managed EDR9.9%
Other78.3%
Managed Detection and Response (MDR)

PeerResearch reports based on ThreatLocker Cyber Hero MDR reviews

TypeTitleDate
CategoryManaged Detection and Response (MDR)Sep 17, 2025Download
ProductReviews, tips, and advice from real usersSep 17, 2025Download
ComparisonThreatLocker Cyber Hero MDR vs CrowdStrike Falcon Complete MDRSep 17, 2025Download
ComparisonThreatLocker Cyber Hero MDR vs Huntress Managed EDRSep 17, 2025Download
ComparisonThreatLocker Cyber Hero MDR vs Field Effect MDRSep 17, 2025Download
Suggested products
TitleRatingMindshareRecommending
Huntress Managed EDR4.79.9%100%35 interviewsAdd to research
CrowdStrike Falcon Complete MDR4.310.8%100%80 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ThreatLocker Cyber Hero MDR is praised for ringfencing, blocking unauthorized actions while ensuring application functionality. Users highlight quick detection and remediation times, greatly enhancing security. The Cyber Hero response team efficiently manages threats, reducing client workloads. Key features include allow listing, seamless application elevation, and powerful cybersecurity capabilities. Clients value the proactive network protection and ease of use compared to other solutions. The system's responsiveness and ability to prevent false positives stand out.
  • "Customer service and support are exceptional."
  • "ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."
  • "ThreatLocker is worth every penny and a couple more."

Room for Improvement

ThreatLocker Cyber Hero MDR users desire better integration with other platforms for unified tool management. There are calls for a streamlined authentication process and improved communication during support. The high pricing is challenging for small businesses, and users note rapid training that can be difficult to follow. Enhancements in log ingestion, granular exclusions, and patch management are needed. Users seek improved rules for security practices and greater API accessibility without compromising security.
  • "There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."
  • "As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions."
  • "It would be great if they handled patch management, and I am aware that they are currently working on it."

ROI

Users have observed significant returns from ThreatLocker Cyber Hero MDR through decreased work hours and effective threat prevention. It allows higher client charges and facilitates hiring by enhancing security offerings. The potential threat mitigation brings peace of mind, while the reduction in incident investigations highlights efficiency improvements. Two attacks were prevented, leading to substantial cost savings. Overall, the tool significantly supports technicians and helps secure new customer engagements.

Pricing

ThreatLocker Cyber Hero MDR pricing receives mixed opinions. Some users find it high, especially with a minimum of 50 devices, while others praise its cost-efficiency and competitive rates. Many clients adopt ThreatLocker integrated into advanced security packages. Setup costs are not frequently detailed, but pricing adjustments for smaller companies are suggested. The solution is considered valuable given its security enhancement, influencing positive adoption despite varied client pricing satisfaction.
  • "ThreatLocker is worth every penny and a couple more."
  • "The pricing is not so bad. My clients do not like it, but they are following our pricing."
  • "It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."

Popular Use Cases

Engineering firms, IT service providers, and law firms primarily use ThreatLocker Cyber Hero MDR to maintain zero trust, mitigate ransomware threats, and manage administrative privileges on endpoints. They deploy it to prevent unauthorized software installs, protect against phishing attacks, and monitor devices around the clock. This facilitates proactive security measures, controls user activities, and ensures secure systems by utilizing its detection and response capabilities across various business sizes and sectors.

Service and Support

ThreatLocker Cyber Hero MDR has exceptional service and support. Teams hold weekly meetings with engineers and resolve questions efficiently. Beta functionalities receive fantastic assistance. 98% of the team is phenomenal, providing immediate chat responses. Response times are in seconds, and senior team accessibility is praised. No other vendor offers better or more comprehensive service. Onboarding experiences are highly praised. Users rate their experience as ten out of ten, highlighting remarkable interactions with the team.

Deployment

They found ThreatLocker Cyber Hero MDR setup varied. Some experienced seamless deployment due to existing components and supportive provider engagement, while others faced initial challenges with false positives and complex procedures. Internal trials and engineering support typically eased the process. Deployments on cloud platforms like Azure and Equinix were often smooth, although some required extensive planning and coordination. Satisfaction generally stemmed from thorough preparation and teamwork during the implementation phase.

Scalability

ThreatLocker Cyber Hero MDR is praised for its exceptional ability to accommodate varying sizes of businesses, scoring highly for its effortless expansion capabilities. Users report no issues even with hundreds of endpoints and emphasize that onboarding is quick, boosting efficiency. The system seamlessly adapts over a learning period, allowing smooth operations. It's noted for effortlessly handling growth requirements, reflecting confidence in its ability to support extensive user bases without complications.

Stability

ThreatLocker Cyber Hero MDR exhibits remarkable stability, with users experiencing no issues. Many users express confidence in its reliability, rating it high on a scale of ten. They praise the platform's stability, comparable to the rest of ThreatLocker, noting the absence of any significant instability. If any concerns arise, the ThreatLocker team addresses them swiftly, providing a satisfactory response. Although no platform is perfect, users find its stability noteworthy and commendable.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ThreatLocker Cyber Hero MDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
By reviewers
By visitors reading reviews
Company SizeCount
Small Business44
Midsize Enterprise8
Large Enterprise28
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
27%
Retailer
10%
Comms Service Provider
9%
Insurance Company
7%
Financial Services Firm
6%
University
5%
Manufacturing Company
5%
Performing Arts
5%
Consumer Goods Company
5%
Construction Company
5%
Healthcare Company
4%
Media Company
4%
Outsourcing Company
2%
Government
1%
Hospitality Company
1%
Logistics Company
1%
Energy/Utilities Company
1%
Engineering Company
1%
Non Profit
1%

Compare ThreatLocker Cyber Hero MDR with alternative products

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Learn more about ThreatLocker Cyber Hero MDR

Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.

What are the solution's most important features?
  • Advanced Threat Detection: Identifies complex and emerging threats to ensure high-level protection.
  • Automated Response: Rapidly addresses threats to minimize potential impact.
  • Customizable Policies: Tailors security measures to specific business requirements.
  • Comprehensive Reporting: Offers detailed insights into threat landscapes.
What benefits or ROI should users look for in reviews?
  • Improved Security Efficiency: Streamlines threat detection and response activities.
  • Enhanced Threat Intelligence: Offers valuable insights to strengthen defenses.
  • Cost-Effectiveness: Reduces the need for frequent manual interventions.
  • Scalability: Adapts to growing security demands.

ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.

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Product Categories

Product Categories
Managed Detection and Response (MDR)

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ThreatLocker Cyber Hero MDR Reviews Summary
Author infoRatingReview Summary
President & Chief Executive Officer at OneconnectionIT5.0We implemented ThreatLocker Cyber Hero MDR across all customers for enhanced security through ringfencing, enabling superior application control. Immediate ROI and increased sales were realized, though integration improvements with other reporting tools are needed. Microsoft Azure is our cloud provider.
Works4.5ThreatLocker Cyber Hero MDR effectively manages all client systems around the clock and excels in security through its Zero Trust approach, though its training speed and communication require improvement. The solution offers strong ROI by enabling higher service charges.
Manager and co founder at Integrita Systems4.5As a cofounder focused on security, I've found ThreatLocker Cyber Hero MDR invaluable for its ease of onboarding and reduced false positives. It improves our security posture, minimizes incident investigation time, and offers responsive support, unlike past solutions.
Technology Consultant at a consultancy with 1-10 employees4.0ThreatLocker effectively reduces help desk load by reviewing approval requests and blocking threats like supply chain attacks. It improves security but could be more affordable and transparent. Despite minor issues, it provides a strong return on investment.
Support engineer at Strikeworks Media5.0We use ThreatLocker to protect our clients from ransomware, reducing mean time to detect and remediate by 30-90%. The Cyber Hero team is invaluable, saving us work hours. ThreatLocker increased security, especially compared to our previous solution, SentinelOne.
Director, Information Technology at Republic Electric Company5.0We chose ThreatLocker Cyber Hero MDR to proactively prevent hacking, valuing its allowlist feature for IT-approved software and application elevation. Though it lacks patch management, it provides assurance and complements antivirus, stopping issues before detection is necessary.
It manager at a construction company with 11-50 employees5.0We use ThreatLocker for zero trust in our engineering company, enhancing security with its network and app control modules. It improves productivity by quickly resolving issues. While security has improved, costs are high, and authentication could be streamlined.
Director at Jones Business Systems4.5Our primary use for ThreatLocker Cyber Hero MDR is to reinforce a zero trust environment, improving detection and response capabilities. While it enhances security without saving resources, its support and 24/7 monitoring exceed our previous experience with SentinelOne.