Binary Defense MDR vs ThreatLocker Cyber Hero MDR comparison

Binary Defense and ThreatLocker are both solutions in the Managed Detection and Response (MDR) category. Binary Defense is ranked #8 with an average rating of 9.4, while ThreatLocker is ranked #12 with an average rating of 9.1. Binary Defense holds a 0.6% mindshare in MDR, compared to ThreatLocker’s 0.8% mindshare. Additionally, 100% of Binary Defense users are willing to recommend the solution, compared to 100% of ThreatLocker users who would recommend it.

Binary Defense MDR

Read 16 Binary Defense MDR reviews

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2,121 Comparison Views

100% willing to recommend

ThreatLocker Cyber Hero MDR

Read 9 ThreatLocker Cyber Hero MDR reviews

348 Views
348 Comparison Views

100% willing to recommend

Binary Defense MDR

ThreatLocker Cyber Hero MDR

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

Binary Defense MDR and ThreatLocker Cyber Hero MDR compete in the managed detection and response (MDR) category. Binary Defense seems to have the upper hand due to its strong customer support and integration capabilities.

Features:Binary Defense MDR offers responsive support and customizability, quick threat detection, and seamless integration into existing environments. ThreatLocker Cyber Hero MDR is recognized for its ringfencing capabilities, proactive threat-blocking features, and reduced mean time to detect and remediate threats.

Room for Improvement:Binary Defense MDR could improve staffing consistency, enhance integration capabilities, and improve transparency in performance reporting. ThreatLocker Cyber Hero MDR could refine its authentication process, better manage alerts to reduce false positives, and adjust pricing for small businesses.

Ease of Deployment and Customer Service:Binary Defense MDR offers seamless integration into diverse environments with a proactive support team. ThreatLocker Cyber Hero MDR provides good deployment options in public cloud setups, known for effective communication and quick issue resolution.

Pricing and ROI:Binary Defense MDR is reasonably priced, providing significant ROI by reducing costs related to in-house analysts and security incidents. ThreatLocker Cyber Hero MDR is perceived as pricier for small companies, although it offers cost-effective security enhancements. Binary Defense’s flexible pricing structure makes it suitable for diverse organizational needs.

To learn more, read our detailed Binary Defense MDR vs. ThreatLocker Cyber Hero MDR Report (Updated: July 2025).

Buyer's Guide

Binary Defense MDR vs. ThreatLocker Cyber Hero MDR

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Binary Defense MDR

Ranking in Managed Detection and Response (MDR)

8th

Average Rating

9.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ThreatLocker Cyber Hero MDR

Ranking in Managed Detection and Response (MDR)

12th

Average Rating

9.2

Reviews Sentiment

8.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.5% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at The Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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Andres Plaza

President & Chief Executive Officer at OneconnectionIT

Enables granular control through Ringfencing and works seamlessly for us as an MSP

The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."

"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."

"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."

"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."

"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."

"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."

"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."

More Binary Defense MDR pros

"The most valuable feature, in terms of protection, is the allowlist, which ensures that only IT-approved applications run."

"ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."

"It's secure, and we know it's secure."

"The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to."

"Our clients feel a bit more secure when using their equipment now, and they can feel confident that we have their backs kind of when they're when they either get compromised."

"ThreatLocker is worth every penny and a couple more."

"I did a detailed search for two years, and ThreatLocker Zero Trust is the only one that does what it says it can do."

"I believe it is probably the best around."

More ThreatLocker Cyber Hero MDR pros

Cons

"The current reporting system could benefit from improvement."

"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."

"I would like to get more reports from Binary Defense about what they're blocking."

"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed."

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."

More Binary Defense MDR cons

"It would be great if they handled patch management, and I am aware that they are currently working on it."

"As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions."

"We have seen a couple of approval requests come through where if the user types in a reason for why they need it, they'll get approved based on the reason versus the application that are actually required."

"If there is any aspect to improve, perhaps affordability for small businesses could be considered."

"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."

"From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture."

"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."

"We have not used it for long enough, but there are some things users have asked for, such as integration with other platforms for reporting. They want a single glass location to use all the tools."

More ThreatLocker Cyber Hero MDR cons

Pricing and Cost Advice

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"It has been good. We have saved money, and we have a better product."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

More Binary Defense MDR pricing and cost advice

"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."

"ThreatLocker is worth every penny and a couple more."

"It has been excellent."

"The pricing is not so bad. My clients do not like it, but they are following our pricing."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Healthcare Company

Manufacturing Company

Financial Services Firm

Computer Software Company

28%

Retailer

10%

Comms Service Provider

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

See all answers

What is your experience regarding pricing and costs for Binary Defense MDR?

It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise from a small medium business in two years. Our company passed a certain dollar ma...

See all answers

What needs improvement with Binary Defense MDR?

We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half of it is going to be looking at new products and new functions that they are brin...

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What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?

The pricing is cost-efficient and provides good value given the level of security enhancement it provides.

See all answers

What needs improvement with ThreatLocker Cyber Hero MDR?

There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...

See all answers

What is your primary use case for ThreatLocker Cyber Hero MDR?

Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...

See all answers

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VMware Carbon Black Endpoint vs Binary Defense MDR

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Arctic Wolf Managed Detection and Response vs ThreatLocker Cyber Hero MDR

Compared 42% of the time

Huntress Managed EDR vs ThreatLocker Cyber Hero MDR

Compared 25% of the time

Blackpoint Cyber MDR vs ThreatLocker Cyber Hero MDR

Compared 21% of the time

CrowdStrike Falcon Complete MDR vs ThreatLocker Cyber Hero MDR

Compared 13% of the time

More ThreatLocker Cyber Hero MDR Competitors

Product Reports

Buyer's Guide

Binary Defense MDR

August 2025

Download Binary Defense MDR product report

Buyer's Guide

ThreatLocker Cyber Hero MDR

July 2025

Download ThreatLocker Cyber Hero MDR product report

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

No data available

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Binary Defense

ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.

Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.

What are the solution's most important features?

Advanced Threat Detection: Identifies complex and emerging threats to ensure high-level protection.
Automated Response: Rapidly addresses threats to minimize potential impact.
Customizable Policies: Tailors security measures to specific business requirements.
Comprehensive Reporting: Offers detailed insights into threat landscapes.

What benefits or ROI should users look for in reviews?

Improved Security Efficiency: Streamlines threat detection and response activities.
Enhanced Threat Intelligence: Offers valuable insights to strengthen defenses.
Cost-Effectiveness: Reduces the need for frequent manual interventions.
Scalability: Adapts to growing security demands.

ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.

ThreatLocker

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Information Not Available

Buyer's Guide

Binary Defense MDR vs. ThreatLocker Cyber Hero MDR

July 2025

Free Report: Binary Defense MDR vs. ThreatLocker Cyber Hero MDR

Find out what your peers are saying about Binary Defense MDR vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: July 2025.

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