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CrowdStrike Falcon Complete MDR vs ThreatLocker Cyber Hero MDR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
CrowdStrike Falcon Complete MDR offers improved threat management, reducing personnel needs and enhancing security confidence, despite initial costs.
Sentiment score
8.0
ThreatLocker Cyber Hero MDR boosts ROI by enhancing security, reducing threats, and increasing client revenue with proactive measures.
I have seen a return on investment with CrowdStrike Falcon Complete MDR, where the capabilities provided would require multiple people to match.
Manager,Information Security with 501-1,000 employees
I have indeed seen a return on investment with CrowdStrike Falcon Complete MDR; it's 100%.
Security Analyst at a real estate/law firm with 1,001-5,000 employees
CrowdStrike Falcon Complete MDR has increased my confidence in my company's ability to respond to security incidents a lot, since we didn't have anything when we started.
CIO at Balcan Innovations
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
President & Chief Executive Officer at OneconnectionIT
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
Support engineer at Strikeworks Media
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
 

Customer Service

Sentiment score
6.3
CrowdStrike Falcon Complete MDR is praised for service and resolution speed, despite occasional slow initial contacts and language barriers.
Sentiment score
9.1
ThreatLocker Cyber Hero MDR's customer service is praised for its quick, responsive, and knowledgeable support team, fostering high satisfaction.
I have pretty good visibility into the investigations and actions performed by the Falcon Complete team because they have notes on every alert.
Information security manager at a government with 201-500 employees
The customer support from CrowdStrike is superb.
Manager,Information Security with 501-1,000 employees
I rate the customer support of CrowdStrike Falcon Complete MDR a 10.
IT Security Administrator at a financial services firm with 1,001-5,000 employees
The senior team at ThreatLocker is also very accessible in case we need any help.
CTO at FutureRange
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
Manager and co founder at Integrita Systems
The ThreatLocker team has been fantastic, assisting us at every step.
Support engineer at Strikeworks Media
 

Scalability Issues

Sentiment score
7.2
CrowdStrike Falcon Complete MDR scales across diverse environments, with cloud-native structure and scalability from hundreds to tens of thousands of endpoints.
Sentiment score
9.0
ThreatLocker Cyber Hero MDR is highly scalable, quick to implement, and effortlessly handles extensive user and device growth.
It is easy to scale with the support of CrowdStrike.
Technical Support Analyst at a computer software company with 51-200 employees
I can deploy a number of clients without impact as long as there are a sufficient number of licenses.
General Manager at a computer software company with 10,001+ employees
Once all objectives were met, the solution proved to be fully scalable.
Assistant Director to ACIR at Board Of Revenue
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
President & Chief Executive Officer at OneconnectionIT
Scalability is great; I would rate it a ten out of ten.
Support engineer at Strikeworks Media
It scales with you.
 

Stability Issues

Sentiment score
8.3
CrowdStrike Falcon Complete MDR is highly stable and reliable, with minimal performance impact and excellent user satisfaction.
Sentiment score
8.8
ThreatLocker Cyber Hero MDR is highly reliable, with users praising its stability and prompt threat resolution despite occasional training issues.
The solution is stable, like Falcon, and does not cause any problems for the agent to work with minimal memory.
Technical Support Analyst at a computer software company with 51-200 employees
I find that it is very stable; however, there is always room for improvement.
General Manager at a computer software company with 10,001+ employees
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
Manager and co founder at Integrita Systems
I would rate it around nine out of ten.
Support engineer at Strikeworks Media
 

Room For Improvement

CrowdStrike Falcon Complete MDR needs UI enhancements, better integration, customized access, performance optimization, and expanded features like DLP management.
Desirable features include integration, affordability, EDR improvements, better training, communication, patch management, third-party API support, and granular control.
There are several issues we are facing with CrowdStrike Falcon Complete MDR, including data overload, noise, and false positive alerts.
Assistant Director to ACIR at Board Of Revenue
I would like to see better drill-down reports and better information for executive teams in the dashboards or reports.
VP of IT at a construction company with 1-10 employees
CrowdStrike Falcon Complete MDR could be improved by addressing medium-level threats more thoroughly.
System Administrator at a construction company with 501-1,000 employees
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
President & Chief Executive Officer at OneconnectionIT
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
CTO at FutureRange
 

Setup Cost

CrowdStrike Falcon Complete's modular pricing offers value for larger enterprises with inclusive features and transparent, scalable costs.
ThreatLocker Cyber Hero MDR is seen as competitively priced, offering good value, especially for larger companies, with flexible options.
From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
Assistant Director to ACIR at Board Of Revenue
When discussing these features, pricing considerations become complicated, which is the most challenging aspect of the purchasing process.
System Administrator at a construction company with 501-1,000 employees
My experience with pricing, setup costs, and licensing was that it was very fair per license for the contract compared to the other vendor we were looking at.
System Admin at Orange County Employees Retirement System
Pricing is a bit high, with a minimum of 50 devices.
It manager at a construction company with 11-50 employees
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
CTO at FutureRange
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
Technology Consultant at a consultancy with 1-10 employees
 

Valuable Features

CrowdStrike Falcon Complete MDR provides AI-driven endpoint security with 24/7 monitoring, seamless integration, and real-time threat detection.
ThreatLocker Cyber Hero MDR enhances security with application ringfencing, quick incident responses, and 24/7 monitoring, boosting trust and productivity.
We have achieved 100% success in detection with our clients and have no need for reclamation.
Technical Support Analyst at a computer software company with 51-200 employees
We are getting real-time response from CrowdStrike Falcon Complete MDR.
IT Manager at IFB Industries Ltd
CrowdStrike Falcon Complete MDR has impacted my organization positively, as it has been able to make sure we have the proper protection in place and helped us with our cybersecurity posture.
VP of IT at a construction company with 1-10 employees
We've seen an 80% to 90% improvement in remediation.
Support engineer at Strikeworks Media
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
Technology Consultant at a consultancy with 1-10 employees
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
93
Ranking in other categories
No ranking in other categories
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
9th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 4.5%, down from 10.9% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 1.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR4.5%
ThreatLocker Cyber Hero MDR1.2%
Other94.3%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2895252 - PeerSpot reviewer
Security Analyst at a real estate/law firm with 1,001-5,000 employees
Round-the-clock monitoring has freed our small team and improves our threat response focus
In terms of improvement for CrowdStrike Falcon Complete MDR, they just keep going full steam ahead. The biggest room for a house is the room for improvement, but as of right now, I don't have any complaints about CrowdStrike Falcon Complete MDR. Additional features that should be included in the next release of CrowdStrike Falcon Complete MDR would be on-demand scanning. That is something we have to do manually. For instance, if a user plugs in a USB device, even though in our environment we have USB devices locked completely, CrowdStrike Falcon Complete MDR will still read those devices even though they can't physically access them. If it does find malicious software, those are manually done still, and that's per the SLA. I have had a few of those that have come up, but those have been few and far between.
Andres Plaza - PeerSpot reviewer
President & Chief Executive Officer at OneconnectionIT
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Manufacturing Company
9%
Financial Services Firm
9%
Comms Service Provider
6%
Comms Service Provider
14%
University
13%
Computer Software Company
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise23
Large Enterprise35
By reviewers
Company SizeCount
Small Business8
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
This service has definitely decreased the time needed for detecting, investigating, or responding to threats. As for how much it has decreased, I would say dramatically. It's hard to put a specific...
What needs improvement with CrowdStrike Falcon Complete?
An improvement I could suggest for this service would be a live support option because sometimes we reach out to CrowdStrike Falcon Complete MDR, and it takes some time to get a quicker response if...
What is your primary use case for CrowdStrike Falcon Complete?
We acquired CrowdStrike Falcon Complete MDR about seven months ago. The security challenges or resource constraints that led my company to choose CrowdStrike Falcon Complete MDR stem from using a d...
What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
 

Also Known As

Falcon Complete
No data available
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Information Not Available
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.