CrowdStrike Falcon Complete MDR and ThreatLocker Cyber Hero MDR compete in the managed detection and response category. CrowdStrike appears to have the upper hand due to its advanced AI, machine learning capabilities, and seamless integration with other products, as highlighted in the analysis.
Features: CrowdStrike Falcon Complete MDR offers endpoint protection with real-time threat updates and excellent integration, benefiting from AI and machine learning. It provides strong detection and quick reaction to attacks, functioning well across cloud, mobile, and various OS. On the other hand, ThreatLocker Cyber Hero MDR focuses on a zero-trust approach with ringfencing capabilities enabling precise control over application interactions, and the Cyber Hero response team ensures rapid incident resolution.
Room for Improvement: CrowdStrike Falcon Complete can enhance its reporting, SIEM integration, and reduce false positives. There is feedback regarding performance, support, and pricing enhancements. ThreatLocker users look for better integration with third-party systems, more granular control over exclusion settings, and improved affordability for smaller businesses.
Ease of Deployment and Customer Service: Both solutions are available on various cloud platforms and provide robust support. However, CrowdStrike users experienced delays and dissatisfaction with customer service, whereas ThreatLocker is commended for its prompt service but lacks in local support and seamless onboarding.
Pricing and ROI: CrowdStrike Falcon Complete is considered expensive, though its security and incident response justify the investment according to users, who note the ROI from breach prevention. ThreatLocker Cyber Hero MDR is viewed as cost-efficient, improving security postures and reducing incident response times, which users recognize as delivering ROI.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
it could be quicker
The L1 engineer should be more technical to improve the support.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
It is easy to scale with the support of CrowdStrike.
I can deploy a number of clients without impact as long as there are a sufficient number of licenses.
Once all objectives were met, the solution proved to be fully scalable.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
The solution is stable, like Falcon, and does not cause any problems for the agent to work with minimal memory.
I find that it is very stable; however, there is always room for improvement.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
There are several issues we are facing with CrowdStrike Falcon Complete MDR, including data overload, noise, and false positive alerts.
Patch management in vulnerabilities needs improvement.
For UI/UX, it is good, but I think they should keep up with the times.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
We have achieved 100% success in detection with our clients and have no need for reclamation.
I find CrowdStrike Falcon Complete MDR to be effective and stable, with minimal false positives.
The solution offers seamless SOC extension, zero-day protection, advanced threat intelligence, and rapid incident containment.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
| Product | Market Share (%) |
|---|---|
| CrowdStrike Falcon Complete MDR | 8.1% |
| ThreatLocker Cyber Hero MDR | 1.3% |
| Other | 90.6% |
| Company Size | Count |
|---|---|
| Small Business | 35 |
| Midsize Enterprise | 17 |
| Large Enterprise | 30 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
CrowdStrike Falcon Complete MDR combines AI-driven detection, real-time threat insight, and robust endpoint protection to deliver a comprehensive managed detection response. It ensures rapid incident handling, integrates smoothly with multiple tools, and minimizes false positives while extending SOC capabilities.
CrowdStrike Falcon Complete MDR stands out with its AI-powered detection and efficient threat intelligence, offering a strong foundation for endpoint security. It features an intuitive dashboard, seamless integration with tools, and swift incident responses, all facilitated by its SOC extension. Users find value in its vulnerability management and lightweight deployment, which reduces false positives. This combines managed threat hunting with automated forensics, enhancing cybersecurity with proactive threat prevention and remediation. Suggested improvements include better reporting, SIEM integration, and performance enhancements to prevent slowdowns. Suggested better API documentation and expanded Linux support align with calls for improved offline intrusion detection and false positive management. Improved customization, integration with third-party tools, aesthetics, pricing, and training options are also desired.
What features make CrowdStrike Falcon Complete MDR valuable?In various industries, CrowdStrike Falcon Complete MDR is implemented to provide advanced endpoint protection for mobile and server security. Organizations leverage its threat intelligence, behavioral analysis, and vulnerability detection features to defend against ransomware, fileless attacks, and enable EDR functionalities. By facilitating threat hunting and incident response, they ensure continuous monitoring, often integrating with Microsoft Defender and other security measures for robust cybersecurity coverage and efficient patch management.
ThreatLocker Cyber Hero MDR offers advanced threat detection and response capabilities, providing organizations with comprehensive security by monitoring and blocking unauthorized actions to maintain a robust security posture.
ThreatLocker Cyber Hero MDR enhances cybersecurity with its rapid detection and response, 24/7 monitoring, and features like ringfencing. It focuses on limiting application access to block potential threats such as PowerShell scripts and supply chain attacks. Users benefit from a significant reduction in workload and receive quick responses, maintaining robust security through a customizable allowlist and application elevation features. While the platform excels in security measures, areas for improvement include better integration, an intuitive authentication process, and enhanced customization options in user alerts. Affordability may be a concern for small businesses, and there is room for improvement in EDR capabilities compared to SentinelOne.
What are the key features of ThreatLocker Cyber Hero MDR?In industries where protecting sensitive data is critical, such as healthcare, finance, and government, ThreatLocker Cyber Hero MDR is implemented to secure endpoints and servers. Organizations deploy it to establish a zero trust environment, manage administrative privileges, and prevent unauthorized software installations. Its capability to monitor continuously and control installation processes ensures reduced risks of cyber attacks, enhanced compliance with security protocols, and assures continuous support and incident response integration specific to industry requirements.
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