Our company made a decision regarding the possibility of being hacked, and although we did not want to invest, we believed it was wise to invest ahead of a problem rather than after one occurs. We wanted to take preventive measures to avoid any issues.
Previously, users needed to contact IT for software updates, which wasted time. When users needed to update their software, they needed to call IT, and IT would remote into their computers. Remoting into the computer is easy, but having the software update done by the user is even easier. It saves both the IT department's time and user time, enhancing overall efficiency. Users do not have to call and talk to us and wait for us to be available.
In their detect module, they have predefined detections that can be enabled for troubles specified by the MITRE framework. If you are regulated and you want to be protected in a way specified by that framework, you can go through and carefully turn on all those detections. The MDR portion of the system will give you the required protection level.
We have 105 employees, and we have not had any detections that were clearly attacks. Our company has relationships with other companies. Other companies have had cyber issues related to hacking or a CryptoLocker event, which took their business down for two weeks. We really do not want that.
ThreatLocker Cyber Hero MDR has helped reduce our organization’s mean time to detect. It went from not detecting at all to detecting in minutes.
ThreatLocker Cyber Hero MDR has helped reduce our organization’s mean time to remediation. The ThreatLocker service that we use has Cyber Heroes on call to respond to things detected by ThreatLocker. 30 seconds or less is my experience. The reduction is from infinity to 30 seconds.
Our security posture is much improved with ThreatLocker Cyber Hero MDR in place.
The most valuable feature, in terms of protection, is the allowlist, which ensures that only IT-approved applications run. The convenience of application elevation stands out, enabling users who are not administrators to install approved software and process updates.
It would be great if they handled patch management, and I am aware that they are currently working on it.
I have used the solution for about eight months.
I have not had a single problem, so it is 100% stable.
We have 150 computers, and there has not been an issue.
Customer service and technical support are better than any I have experienced.
We did not have a similar solution before. We only had antivirus software.
We have servers and file servers in-house. Email and cloud storage are not used as much for everything, but it has Microsoft Azure and 365.
The initial setup was easy because we had help. We worked with a solutions engineer every other week for about six months.
In our case, we went directly to ThreatLocker for the implementation.
It acts as insurance for us. It is better than insurance because if I can guarantee that my car will not crash, I am much happier than knowing that if my car does crash, I can get it paid for. It is more about prevention, I suppose. ThreatLocker helps us all sleep better at night, knowing that it stops things from happening before they occur, not just detecting them. If we do have an incident, we have the ThreatLocker Cyber Hero team there to assist us.
ThreatLocker is worth every penny and a couple more.
I evaluated several solutions before deciding on ThreatLocker as my first choice. ThreatLocker stops things, whereas other systems detect them after they have happened or while they are happening.
A regular MDR is to manage, detect, and respond. ThreatLocker adds a B to that sequence. It is to manage, block, detect, and respond. If you see a kid with a water balloon filled with paint about to throw it against the wall, would you rather stop them ahead of time or after the paint has already been thrown? I would rather have ThreatLocker and stop them ahead of time.
I would rate it a ten out of ten. They have the software. The management interface looks a lot better than it used to, and they are always making improvements with a team to back you up if there are any troubles.
