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Intercept X Endpoint vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Intercept X Endpoint is valued for strong antivirus features, despite mixed financial return experiences due to varying costs.
Sentiment score
8.0
ThreatLocker Cyber Hero MDR boosts ROI by enhancing security, reducing threats, and increasing client revenue with proactive measures.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
 

Customer Service

Sentiment score
6.6
Intercept X Endpoint's support is praised for knowledge but criticized for slow response times, affecting timely issue resolution.
Sentiment score
9.1
ThreatLocker Cyber Hero MDR's customer service is praised for its quick, responsive, and knowledgeable support team, fostering high satisfaction.
Technical support from Sophos is rated as nine out of ten, which represents high quality.
There are issues with onboarding technical engineers to resolve problems, which causes delays.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
 

Scalability Issues

Sentiment score
7.7
Intercept X Endpoint is scalable for various enterprise sizes, offering easy setup, adaptability, and seamless expansion for growing companies.
Sentiment score
9.0
ThreatLocker Cyber Hero MDR is highly scalable, quick to implement, and effortlessly handles extensive user and device growth.
The tool's scalability is good, and I would rate it an eight out of ten.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
 

Stability Issues

Sentiment score
8.0
Intercept X Endpoint is stable and reliable; occasional compatibility issues arise, but users consistently report high satisfaction scores.
Sentiment score
8.8
ThreatLocker Cyber Hero MDR is highly reliable, with users praising its stability and prompt threat resolution despite occasional training issues.
In terms of stability, I would rate Intercept X Endpoint an eight out of ten.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
 

Room For Improvement

Intercept X Endpoint needs improved third-party integration, resource efficiency, reporting, and better interoperability, with high pricing concerns.
Desirable features include integration, affordability, EDR improvements, better training, communication, patch management, third-party API support, and granular control.
Intercept X Endpoint sometimes slows down machines due to high CPU utilization and significant RAM consumption during scanning.
I would inquire why it is not sold directly to end users.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
 

Setup Cost

Intercept X Endpoint offers robust features at reasonable pricing, with discounts and flexible payments making it a worthwhile investment.
ThreatLocker Cyber Hero MDR is seen as competitively priced, offering good value, especially for larger companies, with flexible options.
The pricing of Intercept X Endpoint is a bit high.
I would describe it as economical, but not much cheaper than other solutions.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
 

Valuable Features

Intercept X Endpoint is lauded for anti-ransomware, deep learning, and seamless integration with Sophos firewalls for comprehensive protection.
ThreatLocker Cyber Hero MDR enhances security with application ringfencing, quick incident responses, and 24/7 monitoring, boosting trust and productivity.
The stronger the AI/ML in an endpoint, the better the protection against unknown threats.
Intercept X Endpoint has been stable, and I appreciate the centralized management and the reporting feature.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
 

Categories and Ranking

Intercept X Endpoint
Ranking in Managed Detection and Response (MDR)
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
104
Ranking in other categories
Endpoint Protection Platform (EPP) (9th), Endpoint Detection and Response (EDR) (8th), ZTNA (9th), Extended Detection and Response (XDR) (10th), Ransomware Protection (4th)
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
12th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Managed Detection and Response (MDR) category, the mindshare of Intercept X Endpoint is 1.0%, up from 0.4% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 0.5%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Khandokar Rabbi - PeerSpot reviewer
Used for endpoint security, ransomware protection, virus protection, and server security
Intercept X Endpoint is deployed on the cloud in our organization. Previously, we had two ransomware attacks when we were using Kaspersky as an endpoint security. We didn't face any ransomware attacks after using Intercept X Endpoint for endpoint security. Intercept X Endpoint has simplified our malware detection. Since we have already implemented the policies in the cloud, all the malware is automatically detected. The solution also detects and removes new malware that can also come from the cloud AI engine. Integrating Intercept X Endpoint with our current security infrastructure was very easy. In my opinion, Sophos is a better solution because we are using Sophos endpoint security and network security. These two things sync with each other and monitor the packets and network traffic. No other vendor has simultaneous devices to check everything. I would recommend the solution to other users. Overall, I rate the solution an eight out of ten.
AP
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
7%
Financial Services Firm
6%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
I would describe it as economical, but not much cheaper than other solutions.
What needs improvement with ThreatLocker Cyber Hero MDR?
As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions. ...
What is your primary use case for ThreatLocker Cyber Hero MDR?
I'm one of the managers and cofounders at my company, and one of my focuses for our clients is in security and implementing security in such a way that we have the control necessary to be able to t...
 

Also Known As

Sophos Intercept X
No data available
 

Overview

 

Sample Customers

Flexible Systems
Information Not Available
Find out what your peers are saying about Intercept X Endpoint vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.