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Qualys Exposure Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualys Exposure Management
Ranking in Risk-Based Vulnerability Management
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
101
Ranking in other categories
IT Asset Management (3rd), Vulnerability Management (2nd), Configuration Management Databases (3rd), Container Security (10th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of Qualys Exposure Management is 9.7%, down from 16.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Qualys VMDR9.7%
ServiceNow Security Operations1.6%
Other88.7%
Risk-Based Vulnerability Management
 

Featured Reviews

Ajay Paul - PeerSpot reviewer
System Engineer at a outsourcing company with 10,001+ employees
Vulnerability management has prioritized high‑risk patching and simplified bulk system reporting
The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the Qualys Cloud Agent because it's very easy to use."
"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."
"Risk-based prioritization is a new feature with Qualys Enterprise TruRisk Management, and overall, the vulnerability posture of our organization has improved significantly."
"Monitors workstations and servers for vulnerabilities and creates reports."
"Qualys has a continuous endpoint monitoring feature for agent-based scanning. Once you deploy the solution, it monitors everything that is happening every 30 minutes. Then, if there are any vulnerabilities, they are reported."
"I value the scheduling of scans and reports as per the desired timeframes."
"For a typical IT system, it is very good to go with this solution."
"Vulnerability management is the most valuable one and it’s a must in every organization."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"The ease of use is great."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"ServiceNow Security Operations has helped me in getting more precise results."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is available over the cloud and is easy to manage."
 

Cons

"While Qualys VMDR is comprehensive, improvements in asset management functionality would be beneficial."
"I have used the support from Qualys Container Security and they could improve their knowledge."
"It is more expensive vs. other products on the market."
"Qualys VMDR should improve authenticated scanning capabilities."
"I do not like that all of the data is stored on the cloud."
"Qualys VM could improve by having more skilled support personnel."
"Qualys VM's machine learning and artificial intelligence features could be improved."
"Qualys VM's vulnerability scan could be improved, especially the number of CVE numbers it can manage at a time."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The dashboard and playbook creation will need to improve"
"I would like to see new features added, particularly regarding the incident upgrading part."
"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."
 

Pricing and Cost Advice

"Qualys is cheaper and more affordable than other solutions."
"It is more expensive than other products on the market."
"I used to work there, so I never paid for the product. As an employee, we get a lifetime license for personal use, and that's what I'm using. It is a comprehensive platform, so there is a lot more to it. There could be other solutions that are probably a little bit cheaper, but it depends on what people need. Different people have different needs. It offers many things on the same platform. If you add all the things up, it should be cheaper, but I have not done any analysis specifically."
"Qualys VM is reasonably priced."
"It's very expensive, especially if you want to use multiple modules of Qualys."
"The solution is reasonably priced for the value it provides."
"Qualys Virtual Scanner Appliance isn't expensive right now. But the price for their product bundles could be better."
"It is a high cost product. Compared to the other solutions, it is around 15 to 20% higher in cost."
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
7%
Construction Company
6%
Outsourcing Company
6%
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise12
Large Enterprise74
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for Qualys VMDR?
My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.
What needs improvement with Qualys VMDR?
I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate imp...
What advice do you have for others considering Qualys VMDR?
I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It takes reviews from customers or end users who are using the tools and technologies i...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Overview

 

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Qualys Exposure Management vs. ServiceNow Security Operations and other solutions. Updated: June 2026.
909,647 professionals have used our research since 2012.