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AWS Security Hub vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.8
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
AWS Security Hub
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
26
Ranking in other categories
Cloud Security Posture Management (CSPM) (16th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of January 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.9%, up from 4.5% compared to the previous year. The mindshare of AWS Security Hub is 6.8%, down from 10.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
AWS Security Hub6.8%
ServiceNow Security Operations3.5%
Torq4.9%
Other84.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
Karthik Ekambaram - PeerSpot reviewer
Director at Scybers
Has helped identify misconfigurations and prioritize risks but lacks multi-cloud support and deeper integration features
AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS. There are other products in the market for CSPM that can give you multi-cloud environment misconfigurations, even Microsoft for that matter. Regarding the integration of AWS Security Hub with third-party tools, I am not certain whether we can integrate them, but there is no need to do so. However, AWS Security Hub cannot integrate with other cloud providers, so it only supports the AWS environment. The compliance checks within AWS Security Hub are good, but we don't use them much. We utilize compliance frameworks such as CIS compliance frameworks and ISO 27017 framework, which are beneficial, but it can improve in other areas too, such as including NIST and other frameworks beyond just ISO and CIS. Improvements can be applicable for scalability, particularly on integration with multi-cloud environments, and compliance frameworks can be added for more variety as well. The unified dashboard in AWS Security Hub is adequate; I cannot say it is exceptional, but the content available in the dashboards is satisfactory for now.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"What I appreciate most about Torq is that it is an essential part of our system."
"The platform has valuable features for security."
"The advantage is that it is cloud-native, and we do not need to install agents or sensors to find findings."
"The best feature of AWS Security Hub is that you can get compliance or your cloud's current security posture."
"The most beneficial aspect of Security Hub is its proactive capability, allowing us to identify potential security issues before they escalate."
"I like that AWS Security Hub currently has several good features, around four or five. The technical support for AWS Security Hub is also responsive."
"AWS Security Hub has very good integration features. It allows for AWS native services integration, and it helps us to integrate some of the services outside of AWS. They have partners, such as Amazon Preferred Network Partners (APN). If you have different security tools around APN, we can integrate those findings with AWS Security Hub reducing the need to refer to different portals or different UIs. You can have AWS Security Hub act as a single common go-to dashboard."
"AWS Security Hub brings many features into one table that is quite useful, and the app team finds it easier to see what is missing."
"Within AWS Security Hub, there is a feature for aggregating and prioritizing security findings which allows for better risk prioritization based on misconfiguration, as they know AWS thoroughly."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The initial deployment of Torq was not easy."
"The solution should be easier to learn and use"
"Adding SIEM features would be beneficial because of the limited customization of AWS Security Hub."
"It is not flexible for multi-cloud environments."
"Whenever my team gets some alarms from the central team, my team needs to initiate whether it's a real or false trigger. The central team needs to keep adjusting to the parameters or at least the concerned IPs, whether it's really from the company's pool of IPs, so the trigger process can be improved. In the next release of AWS Security Hub, I'd like a better dashboard that could result in better alert visibility."
"I would like a more fine-grained capability for creating custom rules and a more user-friendly experience programmatically in writing queries and configuring custom security rules, making it quicker and easier."
"Security needs to be measured based on their own criteria. We can't add custom criteria specific to our organization. For example, having an S3 bucket publicly available might be flagged as a critical alert, but it might not be critical in a sandbox environment. So, it gets flagged as critical, which becomes a false positive. So, customization options and creating custom dashboards would be areas for improvement."
"AWS Security Hub's configuration and integration are areas where it lacks and needs to improve."
"Security Hub is currently not worth investing in, as it requires more configurations and integration with other services to work effectively."
"Report generation within ServiceNow can take some time."
"There is room for improvement in terms of developer support and documentation."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The dashboard and playbook creation will need to improve"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
 

Pricing and Cost Advice

Information not available
"The price of AWS Security Hub is average compared to other solutions."
"The pricing is fine. It is not an expensive tool."
"There are multiple subscription models, like yearly, monthly, and packaged."
"The cost is based on the number of compliances, core checks, and services required, and for more than 10,000 recommendations, the charge is just one dollar."
"AWS Security Hub's pricing is pretty reasonable."
"AWS Security Hub is not an expensive tool. I would consider it to be a cheap solution. AWS Security Hub follows the PAYG pricing model, meaning you will have to pay for whatever you use."
"The price of the solution is not very competitive but it is reasonable."
"Security Hub is not an expensive solution."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
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Comparison Review

it_user186927 - PeerSpot reviewer
Director of Operations at a comms service provider with 10,001+ employees
Feb 16, 2015
Cybereason vs. Interset vs. SQRRL
Capture DB - they all use NoSQL db and hence solve the ad hoc query and 'go back in time' problem with current best of breed SIEM and DLP solutions that rely on real time analysis of incoming logs (and don't store them). This means deeper and quicker iterative threat analysis and assessment…
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
11%
Government
7%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise5
Large Enterprise12
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
Which is better - Azure Sentinel or AWS Security Hub?
We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel...
What do you like most about AWS Security Hub?
The most valuable features of the solution are the scanning of all the cloud environments and most of the compliances...
What needs improvement with AWS Security Hub?
AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS. There are other pro...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Also Known As

No data available
SQRRL
No data available
 

Overview

 

Sample Customers

Information Not Available
Edmunds, Frame.io, GoDaddy, Realtor.com
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about AWS Security Hub vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.