AWS Security Hub vs ServiceNow Security Operations comparison

Amazon Web Services (AWS) and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. Amazon Web Services (AWS) is ranked #5 with an average rating of 7.6, while ServiceNow is ranked #6 with an average rating of 8.1. Amazon Web Services (AWS) holds a 8.1% mindshare in SOAR, compared to ServiceNow’s 3.5% mindshare. Additionally, 89% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

AWS Security Hub

Read 26 AWS Security Hub reviews

7,414 Views
2,891 Comparison Views

89% willing to recommend

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,198 Views
1,627 Comparison Views

95% willing to recommend

AWS Security Hub

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

ServiceNow Security Operations and AWS Security Hub are competing products in the security management category. ServiceNow leads in customer support and pricing strategies, while AWS Security Hub is favored for its extensive features.

Features: ServiceNow Security Operations integrates smoothly with IT service management, emphasizing incident prioritization and automation, threat intelligence, and security incident response capabilities. AWS Security Hub stands out with its integration across AWS services, focusing on offering centralized security visibility, compliance audits, and automated threat detection, making it highly suitable for AWS-dependent setups.

Room for Improvement: ServiceNow could enhance its scalability and integration with non-ITSM systems, along with offering better real-time threat visibility and reporting features. AWS Security Hub may benefit from improving user-friendliness, reducing complexity in navigating its interface, and offering more competitive pricing.

Ease of Deployment and Customer Service: ServiceNow Security Operations enables flexible deployments adaptable to different IT environments and provides extensive customer service assistance from setup to implementation. AWS Security Hub ensures rapid deployment on AWS's infrastructure but offers less customer support compared to ServiceNow, focusing more on a self-service model.

Pricing and ROI: ServiceNow involves higher initial costs but promises significant ROI through advanced integrations and automation efficiencies. AWS Security Hub adopts a pay-as-you-grow pricing model, ideal for lighter use but potentially expensive as usage increases, yet it offers lower initial setup costs.

To learn more, read our detailed AWS Security Hub vs. ServiceNow Security Operations Report (Updated: September 2025).

Buyer's Guide

AWS Security Hub vs. ServiceNow Security Operations

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS Security Hub

Ranking in Security Orchestration Automation and Response (SOAR)

5th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Security Posture Management (CSPM) (13th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (9th)

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of AWS Security Hub is 8.1%, down from 9.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
AWS Security Hub	8.1%
ServiceNow Security Operations	3.5%
Other	88.4%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Karthik Ekambaram

Director at Scybers

Has helped identify misconfigurations and prioritize risks but lacks multi-cloud support and deeper integration features

AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS. There are other products in the market for CSPM that can give you multi-cloud environment misconfigurations, even Microsoft for that matter. Regarding the integration of AWS Security Hub with third-party tools, I am not certain whether we can integrate them, but there is no need to do so. However, AWS Security Hub cannot integrate with other cloud providers, so it only supports the AWS environment. The compliance checks within AWS Security Hub are good, but we don't use them much. We utilize compliance frameworks such as CIS compliance frameworks and ISO 27017 framework, which are beneficial, but it can improve in other areas too, such as including NIST and other frameworks beyond just ISO and CIS. Improvements can be applicable for scalability, particularly on integration with multi-cloud environments, and compliance frameworks can be added for more variety as well. The unified dashboard in AWS Security Hub is adequate; I cannot say it is exceptional, but the content available in the dashboards is satisfactory for now.

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Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The advantage is that it is cloud-native, and we do not need to install agents or sensors to find findings."

"Currently, our organization utilizes AWS for various purposes, including SaaS (Software as a Service), PaaS (Platform as a Service), and hosting applications in the cloud. We develop our applications and use AWS services as a platform for basic functions and secondary development needs. Additionally, we rely on PaaS for accounting services. Approximately, 50% of our applications are hosted in the cloud environment, making it a significant part of our current setup."

"The platform has valuable features for security."

"Cloudposse is a valuable feature as it guarantees my security."

"Easily integrates with third-party tools"

"I really like the seamless integration with the AWS account structure. It can even be made mandatory as part of the landing zone. These are great features. And there's a single pane of glass for the entire account."

"The most valuable feature of AWS Security Hub is the ability to track when monitoring is not enabled on any of my resources."

"Very good at detection and providing real-time alerts."

More AWS Security Hub pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"Reduces time to closure and closure metrics for vulnerabilities."

More ServiceNow Security Operations pros

Cons

"Many findings are too generic or irrelevant to the environment, which can lead to false positives."

"The user interface, graphs, and dashboards of the solution could improve in the future. They are not very sophisticated and could use an update."

"We need more granular-level customizations to enable or disable the rules in AWS Security Hub."

"AWS Security Hub should improve the time it takes to update. It takes a long period of time when updating. It can take 24 hours sometimes to update. Additionally, when integrating this solution with more security tools, takes time."

"The support must be quicker."

"It's not user-friendly. Too much going on, too many unnecessary findings, not very visual. You can't do much compared to other similar tools that are cheaper and better."

"AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS."

"The solution lacks self-sufficiency."

More AWS Security Hub cons

"It doesn't interact with things very well."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"The dashboard and playbook creation will need to improve"

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"Report generation within ServiceNow can take some time."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"There are multiple subscription models, like yearly, monthly, and packaged."

"The price of AWS Security Hub is average compared to other solutions."

"AWS Security Hub is not an expensive tool. I would consider it to be a cheap solution. AWS Security Hub follows the PAYG pricing model, meaning you will have to pay for whatever you use."

"The pricing is fine. It is not an expensive tool."

"The cost is based on the number of compliances, core checks, and services required, and for more than 10,000 recommendations, the charge is just one dollar."

"Security Hub is not an expensive solution."

"The price of the solution is not very competitive but it is reasonable."

"AWS Security Hub's pricing is pretty reasonable."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"It is an expensive product."

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Comparison Review

it_user186927

Director of Operations at Bell

Feb 16, 2015

Cybereason vs. Interset vs. SQRRL

Capture DB - they all use NoSQL db and hence solve the ad hoc query and 'go back in time' problem with current best of breed SIEM and DLP solutions that rely on real time analysis of incoming logs (and don't store them). This means deeper and quicker iterative threat analysis and assessment…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Financial Services Firm

20%

Manufacturing Company

13%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	5
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

Questions from the Community

Which is better - Azure Sentinel or AWS Security Hub?

We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is auto-scaling - you will not have to worry about performance impact, you will...

See all answers

What do you like most about AWS Security Hub?

The most valuable features of the solution are the scanning of all the cloud environments and most of the compliances available in the cloud.

See all answers

What needs improvement with AWS Security Hub?

Regarding how Amazon can improve AWS Security Hub, they have numerous services that are discriminated individually and grouped into packages. However, the sheer number of services can be overwhelmi...

See all answers

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

Comparisons

Microsoft Sentinel vs AWS Security Hub

Compared 37% of the time

Wiz vs AWS Security Hub

Compared 11% of the time

Prisma Cloud by Palo Alto Networks vs AWS Security Hub

Compared 7% of the time

Microsoft Defender for Cloud vs AWS Security Hub

Compared 5% of the time

Google Cloud Security Command Center vs AWS Security Hub

Compared 3% of the time

More AWS Security Hub Competitors

Splunk SOAR vs ServiceNow Security Operations

Compared 22% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 19% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 8% of the time

Swimlane vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

AWS Security Hub

October 2025

Download AWS Security Hub product report

Buyer's Guide

ServiceNow Security Operations

September 2025

Download ServiceNow Security Operations product report

Also Known As

SQRRL

No data available

Overview

AWS Security Hub is a comprehensive security service that provides a centralized view of security alerts and compliance status across an AWS environment. It collects data from various AWS services, partner solutions, and AWS Marketplace products to provide a holistic view of security posture. With Security Hub, users can quickly identify and prioritize security issues, automate compliance checks, and streamline remediation efforts.

The service offers a range of features including continuous monitoring, threat intelligence integration, and customizable dashboards. It also provides automated insights and recommendations to help users improve their security posture. Security Hub integrates with other AWS services like Amazon GuardDuty, AWS Config, and AWS Macie to provide a unified security experience. Additionally, it supports integration with third-party security tools through its API, allowing users to leverage their existing security investments.

With its user-friendly interface and powerful capabilities, AWS Security Hub is a valuable tool for organizations looking to enhance their security and compliance posture in the cloud.

Amazon Web Services (AWS)

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Edmunds, Frame.io, GoDaddy, Realtor.com

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

AWS Security Hub vs. ServiceNow Security Operations

September 2025

Free Report: AWS Security Hub vs. ServiceNow Security Operations

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