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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (5th), Risk-Based Vulnerability Management (10th)
Tenable Vulnerability Manag...
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
43
Ranking in other categories
Vulnerability Management (6th), Patch Management (11th), Risk-Based Vulnerability Management (2nd)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Mani Bommisetty - PeerSpot reviewer
Streamlines vulnerability management with excellent reporting and potential AI integration
Tenable is user-friendly and excels in reporting. It allows me to easily fetch and schedule reports. The software's discovery feature aids in strengthening our security posture. The single-sensor installation process on various operating systems is smooth, unlike Rapid7, which requires different versions for separate systems. Furthermore, Tenable enables vulnerability management through potential AI integration that consolidates efforts and resolves multiple vulnerabilities simultaneously.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran is an excellent tool."
"It's stable."
"The solution is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is available over the cloud and is easy to manage."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"My favorite feature is the application vulnerability scanner."
"Reduces time to closure and closure metrics for vulnerabilities."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It is quite straightforward to set up."
"It is easy to manage. Most of the information the tool provided helped to further investigate the vulnerability and its impact."
"The vulnerability scanning is the most important aspect of the solution for us."
"The dashboard is pretty intuitive, and it lets you do a drill-down analysis of each vulnerability. That is something that brings a lot of value to the organization."
"Tenable Vulnerability Management is the backbone of our vulnerability management and has affected my organization positively."
"It is a very, very user-friendly tool...The setup is easy"
"The initial setup is very straightforward."
"The stability is commendable, and I would rate Tenable ten out of ten."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The initial setup is difficult."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"I don't recommend Tenable.io Vulnerability Management for web scanning"
"The only drawback of the solution is that it is expensive."
"They need to have more dependable and faster support."
"The pricing of the solution could be more reasonable."
"The shortcoming of the solution that needs improvement is related to its capability to do vulnerability assessments on applications."
"The product is a bit expensive."
"The solution seems to focus too much on enterprises, and they really need a product that works for SMBs."
"The solution’s pricing could be improved."
 

Pricing and Cost Advice

Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Yearly payments are to be made toward the licensing cost of the product. It is neither a cheap nor an expensive product."
"Compared to other VM solutions, Tenable.io Vulnerability Management is expensive."
"The solution is not too expensive."
"Tenable charges around $40 per device."
"There are additional features that can be licensed for an additional cost."
"The product costs us around $137,000 annually for 4000 to 5000 assets."
"Tenable.io is not known for being a cheap product."
"The cost is determined by the number of endpoints, which is approximately one dollar per endpoint."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
5%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of ...
What needs improvement with Tenable.io Vulnerability Management?
I don't think I have any additional features to add for improvement, as Tenable Vulnerability Management does a prett...
 

Also Known As

No data available
No data available
Tenable.io
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.