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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
Tenable Vulnerability Manag...
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
42
Ranking in other categories
Vulnerability Management (5th), Risk-Based Vulnerability Management (3rd)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Mani Bommisetty - PeerSpot reviewer
Streamlines vulnerability management with excellent reporting and potential AI integration
Tenable is user-friendly and excels in reporting. It allows me to easily fetch and schedule reports. The software's discovery feature aids in strengthening our security posture. The single-sensor installation process on various operating systems is smooth, unlike Rapid7, which requires different versions for separate systems. Furthermore, Tenable enables vulnerability management through potential AI integration that consolidates efforts and resolves multiple vulnerabilities simultaneously.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran is an excellent tool."
"It's stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product has a very simple UI."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Reduces time to closure and closure metrics for vulnerabilities."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The price of Tenable.io Vulnerability Management is reasonable as it is ten times cheaper than other options."
"The tool has an easy-to-use interface."
"The solution is easy to use and configuration is smooth with no complexities."
"The product is easy to use."
"The solution creates vulnerability tickets within the VM profile but should also include them under the Remediation tab so the fixes can be viewed in the ticketing queue."
"It is quite straightforward to set up."
"The dashboard is pretty intuitive, and it lets you do a drill-down analysis of each vulnerability. That is something that brings a lot of value to the organization."
"One of the most valuable features of Tenable.io Vulnerability Management is its exportability, which allows us to conduct risk assessments efficiently."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The dashboard and playbook creation will need to improve"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Report generation within ServiceNow can take some time."
"The solution is a bit slow."
"Technical support from Tenable is rated six out of ten. It needs improvement in response time and addressing feature requests promptly."
"The interface could be improved; right now it's running on two interfaces simultaneously."
"The initial setup is complex and has room for improvement."
"They've been able to think about everything in terms of where the world is going and the type of assets that you've got. They've everything sorted out in that aspect, but you have to pay for most of the other components that they've got to give you complete visibility across your tech surface. If it already had those capabilities in-built, without having to add them on to take advantage of them, it would be a very compelling value proposition."
"The pricing of the solution could be more reasonable."
"It would be helpful if Tenable could be more clear with regard to everything the solution can and cannot do with the particular license that you have."
"I don't recommend Tenable.io Vulnerability Management for web scanning"
 

Pricing and Cost Advice

Information not available
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The solution is not too expensive."
"A yearly payment has to be made toward the solution's licensing costs."
"There are additional features that can be licensed for an additional cost."
"I would rate the pricing a five out of ten. It is in the middle."
"The total cost we pay for this solution is over 45K. This is for a large education organization."
"Tenable charges around $40 per device."
"The product costs us around $137,000 annually for 4000 to 5000 assets."
"Yearly payments are to be made toward the licensing cost of the product. It is neither a cheap nor an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
7%
Government
6%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
Educational Organization
23%
Computer Software Company
12%
Financial Services Firm
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
I find that the pricing for Zafran aligns well with the comprehensive features it offers. The asset and user-based li...
What needs improvement with Zafran Security?
Zafran is a new startup. Features are continuously being added or improved. 1) Continued integrations with existing (...
What is your primary use case for Zafran Security?
We connect this to our vulnerability scanner as input, our security tools to better determine risk, and our change ma...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of ...
What needs improvement with Tenable.io Vulnerability Management?
I would suggest HP WebInspect as a better option than Tenable.io. My current client doesn't have access to it. Howeve...
 

Also Known As

No data available
No data available
Tenable.io
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.