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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
16th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Tenable Vulnerability Manag...
Ranking in Risk-Based Vulnerability Management
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
46
Ranking in other categories
Vulnerability Management (11th), Patch Management (14th)
 

Mindshare comparison

As of October 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. The mindshare of Tenable Vulnerability Management is 6.1%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Tenable Vulnerability Management6.1%
ServiceNow Security Operations1.7%
Other92.2%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
TarunKumar2 - PeerSpot reviewer
Deputy Global Chief Information Security Officer at Nissan Digital
Quarterly automated scans have strengthened our global security posture and guided faster remediation
I think their automated vulnerability scan and the scanning engine of Tenable Vulnerability Management are valuable. There are agents that you can deploy, and you can run the scans on those IPs on an automated basis. The automated scanning feature is probably the most important. They also have a good remediation workflow which can be integrated with your own internal workflow. You can do automated tracking of closure of the vulnerabilities. The ease of use, the automated scanning facility, and their good support mechanism are all valuable. If you were to get stuck somewhere, they can readily make their customer service or technical teams available to take care of our needs. Automated vulnerability scanning is the feature which makes life a little easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The product has a very simple UI."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"The initial setup is mostly straightforward."
"The tool has an easy-to-use interface."
"The main benefits that Tenable Vulnerability Management provides for me as an end user include saving time and money and streamlining processes."
"Overall, I am quite happy with Tenable.io."
"Technical support has been good. They respond quite quickly."
"Tenable.io Vulnerability Management is an easy-to-use product. I"
"It's a great product, and it brings more value with every improvement in the quarter."
"The solution is quite friendly."
 

Cons

"The threat intelligence module needs a better dashboard."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The dashboard and playbook creation will need to improve"
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"A one-year delay from their go-live date is a bit too long."
"They should include better customization of the dashboard, and integration tools."
"The reporting was never great in Tenable Vulnerability Management, so, in my company, we imported all the data into Ivanti RiskSense to start using it for reporting."
"The product is a bit expensive."
"The user interface could be improved by being able to change the user interface to fit your position or your job. The graphs are set in stone and you can only print reports."
"We'd like to see a bit more user-friendliness. They need to work on that aspect of the solution."
"AI integration for reporting in Tenable would be beneficial."
"Technical support requires constant follow up and that is an issue. I rate support a two out of ten."
"The shortcoming of the solution that needs improvement is related to its capability to do vulnerability assessments on applications."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"It is an expensive product."
"On a scale of one to ten, where one is low, and ten is high price, I rate the pricing an eight. So, it is a pretty expensive solution."
"A yearly payment has to be made toward the solution's licensing costs."
"Yearly payments are to be made toward the licensing cost of the product. It is neither a cheap nor an expensive product."
"The solution is not too expensive."
"Tenable.io Vulnerability Management's pricing solution model isn't great."
"The tool is reasonably priced."
"I would rate the pricing a five out of ten. It is in the middle."
"The product costs us around $137,000 annually for 4000 to 5000 assets."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Healthcare Company
6%
Outsourcing Company
6%
Financial Services Firm
14%
Manufacturing Company
10%
Outsourcing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise3
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of the program is such that if a company should desire to handle the installation t...
What needs improvement with Tenable.io Vulnerability Management?
In my opinion, I would like to see additional functions and improvements. Something related to AI would be a good addition.
What advice do you have for others considering Tenable.io Vulnerability Management?
I have purchased a license directly from Tenable, so I am working directly with Tenable and not through partners. My overall review rating for Tenable Vulnerability Management is eight.
 

Also Known As

No data available
Tenable.io
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.