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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
Tenable Vulnerability Manag...
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
44
Ranking in other categories
Vulnerability Management (6th), Patch Management (11th), Risk-Based Vulnerability Management (2nd)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.
Chethan Gowda - PeerSpot reviewer
Have maintained accurate vulnerability scans and gained actionable remediation insights across thousands of servers
Tenable Vulnerability Management agents are very lightweight, and the results we get are very accurate. The solutions they provide to us, assuming if one vulnerability exists, there will be a solution. The resolution they give us in wording will be the best solution. The exploit rates and the reports we get provide a lot of information, making it very easy for us to verify.The main benefit of integration with Tenable Vulnerability Management is that there will be no lack of missing vulnerabilities when it comes to the patching environment. That is one of the key aspects of why we have integrated Tenable to our patching tools. It has a vast capacity of pushing the data to our tools due to its capability and compatibility. That is also one of the reasons why we are using Tenable Vulnerability Management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It's stable."
"The solution is stable."
"The product has a very simple UI."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The integration of Tenable into our security ecosystem was very good."
"One of the most valuable features of Tenable.io Vulnerability Management is its exportability, which allows us to conduct risk assessments efficiently."
"It is very stable, and it is updated periodically by adding new vulnerabilities."
"Tenable.io Vulnerability Management is an easy-to-use product. I"
"There is no burden of updating or upgrading this solution."
"The most valuable feature for me is container scanning because I am interested in CICD security."
"The stability is commendable, and I would rate Tenable ten out of ten."
"The solution creates vulnerability tickets within the VM profile but should also include them under the Remediation tab so the fixes can be viewed in the ticketing queue."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The initial setup is difficult."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"Report generation within ServiceNow can take some time."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The threat intelligence module needs a better dashboard."
"More flexibility is required compared to other solutions."
"The product could be easier to set up on the cloud."
"They've been able to think about everything in terms of where the world is going and the type of assets that you've got. They've everything sorted out in that aspect, but you have to pay for most of the other components that they've got to give you complete visibility across your tech surface. If it already had those capabilities in-built, without having to add them on to take advantage of them, it would be a very compelling value proposition."
"Tenable.io Vulnerability Management could be improved with an increased number of dashboards and MSSP integration."
"The solution’s pricing could be improved."
"The price could be lower."
"I would like the solution to cover the whole cycle of mitigation since it's an area where the solution currently lacks."
"They should include better customization of the dashboard, and integration tools."
 

Pricing and Cost Advice

Information not available
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is not too expensive."
"The product costs us around $137,000 annually for 4000 to 5000 assets."
"The tool is reasonably priced."
"The total cost we pay for this solution is over 45K. This is for a large education organization."
"Compared to other VM solutions, Tenable.io Vulnerability Management is expensive."
"Tenable charges around $40 per device."
"A yearly payment has to be made toward the solution's licensing costs."
"On a scale of one to ten, where one is low, and ten is high price, I rate the pricing an eight. So, it is a pretty expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise2
Large Enterprise21
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of ...
What needs improvement with Tenable.io Vulnerability Management?
I don't think I have any additional features to add for improvement, as Tenable Vulnerability Management does a prett...
 

Also Known As

No data available
No data available
Tenable.io
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.