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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
5
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
Tenable Vulnerability Manag...
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
43
Ranking in other categories
Vulnerability Management (6th), Risk-Based Vulnerability Management (2nd)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Mani Bommisetty - PeerSpot reviewer
Streamlines vulnerability management with excellent reporting and potential AI integration
Tenable is user-friendly and excels in reporting. It allows me to easily fetch and schedule reports. The software's discovery feature aids in strengthening our security posture. The single-sensor installation process on various operating systems is smooth, unlike Rapid7, which requires different versions for separate systems. Furthermore, Tenable enables vulnerability management through potential AI integration that consolidates efforts and resolves multiple vulnerabilities simultaneously.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran is an excellent tool."
"We saw benefits from Zafran Security almost immediately after deploying it."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"My favorite feature is the application vulnerability scanner."
"The solution creates vulnerability tickets within the VM profile but should also include them under the Remediation tab so the fixes can be viewed in the ticketing queue."
"The product is easy to use."
"The vulnerability management itself is the most valuable feature as well as references to the mitigation techniques."
"The initial setup is straightforward so long as your infrastructure, components, and networks are in place."
"The solution's most valuable feature is providing a single pane of visibility on all the infrastructure and its status."
"You can customize each point in new scans."
"The price of Tenable.io Vulnerability Management is reasonable as it is ten times cheaper than other options."
"It is pretty stable. I would rate it nine or maybe ten."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It would be helpful if Tenable could be more clear with regard to everything the solution can and cannot do with the particular license that you have."
"I would like the solution to cover the whole cycle of mitigation since it's an area where the solution currently lacks."
"An area of improvement for this solution is being able to customize the dashboard. For example, the dashboard does not allow us to view a previous months vulnerability results alongside current results to make comparisons."
"The interface could be improved; right now it's running on two interfaces simultaneously."
"I'd like to see them improve their support."
"t needs additional reporting and intelligence features, as well as enhancements in AI-driven detection, which is still in its early stages."
"The shortcoming of the solution that needs improvement is related to its capability to do vulnerability assessments on applications."
"The reporting was never great in Tenable Vulnerability Management, so, in my company, we imported all the data into Ivanti RiskSense to start using it for reporting."
 

Pricing and Cost Advice

Information not available
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The product is more expensive than other solutions."
"On a scale of one to ten, where one is low, and ten is high price, I rate the pricing an eight. So, it is a pretty expensive solution."
"The product costs us around $137,000 annually for 4000 to 5000 assets."
"Tenable.io is not known for being a cheap product."
"I would rate the pricing a five out of ten. It is in the middle."
"The total cost we pay for this solution is over 45K. This is for a large education organization."
"The cost is determined by the number of endpoints, which is approximately one dollar per endpoint."
"Tenable.io Vulnerability Management's pricing solution model isn't great."
"The tool is reasonably priced."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Computer Software Company
13%
Educational Organization
12%
Financial Services Firm
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization w...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvement...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt reme...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of ...
What needs improvement with Tenable.io Vulnerability Management?
I would suggest HP WebInspect as a better option than Tenable.io. My current client doesn't have access to it. Howeve...
 

Also Known As

No data available
No data available
Tenable.io
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.