We performed a comparison between ServiceNow Security Operations and VMware Carbon Black Endpoint based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The solution is available over the cloud and is easy to manage."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The ease of use is great."
"The product has a very simple UI."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes."
"The software uses very few resources; it is almost invisible to the end user."
"The best feature of this solution is that we have a live response, which is really tailored to our needs."
"The solution is stable."
"We have another piece of that infrastructure that does what they call threat emulation. It's like sandboxing where it takes files that it doesn't know about, puts them in a VM-type environment, and it kicks them off to see if there's any malware or tendencies that might look like malware, that kind of thing."
"The product is pretty strong in terms of security and their features are very good in that respect."
"One of the most valuable features is that it will block vulnerable sites. If there was a connection between one of our devices to a known malware site, it will block it."
"I found the offline scanning to be particularly useful."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"There is room for improvement in terms of developer support and documentation."
"The threat intelligence module needs a better dashboard."
"The initial setup is difficult."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"Based on all the security roles and the release privilege, it could take time for an application to be whitelisted and approved for use."
"I haven't run into anything that needs improvement. The website interface can be a little bit better, but it's still good as compared to most others."
"The initial setup is complex."
"Right now, Carbon Black CB Defense doesn't support cloud computing and Kubernetes."
"The feature set for the firewall needs improvement."
"Integration is difficult, but CB Defense is more powerful than others. It is difficult to implement but easy to pick up many detections."
"This product should be cheaper."
"In our company, we also wanted to have network detection, like a host-based IDS on VMware Carbon Black Endpoint, but we did not get it."
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ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews while VMware Carbon Black Endpoint is ranked 1st in Security Incident Response with 61 reviews. ServiceNow Security Operations is rated 8.0, while VMware Carbon Black Endpoint is rated 8.0. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of VMware Carbon Black Endpoint writes "Centralization via the cloud allows us to protect and control people working from home". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Fortinet FortiSOAR, whereas VMware Carbon Black Endpoint is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Trend Micro Deep Security, SentinelOne Singularity Complete and Symantec Endpoint Security. See our ServiceNow Security Operations vs. VMware Carbon Black Endpoint report.
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