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ServiceNow Security Operations vs Tenable Security Center comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (5th), Risk-Based Vulnerability Management (10th)
Tenable Security Center
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
55
Ranking in other categories
Vulnerability Management (4th), Cloud Security Posture Management (CSPM) (10th), Risk-Based Vulnerability Management (3rd)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
OndrejKOVAC - PeerSpot reviewer
Empower clients with risk-based vulnerability management through continuous workflow and valuable insights
Tenable Security Center could improve by implementing more dynamic data displays and translating reports into European languages. This is especially relevant in Central Eastern Europe, where clients often require reports in local languages. Additionally, the licensing model could be more flexible for managed security providers, similar to a pay-as-you-go model.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We saw benefits from Zafran Security almost immediately after deploying it."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"It's stable."
"The product has a very simple UI."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Very customizable with a lot of templates."
"This solution has a much lower rate of false positives compared to competing products."
"The initial setup process is simple."
"Tenable.sc is user-friendly."
"The most valuable feature of the product is the Assurance Report Card, which gives us an overview of the security poster in just a simple glance."
"The valauble feature is compliance reporting system."
"The feature we've liked most recently was being able to take the YARA rules from FireEye and put them into Tenable's scan for the most recent SolarWinds exploit. That was really useful."
"Tenable also helps us to focus resources on the vulnerabilities that are most likely to be exploited. And since it is continuously updated, it allows us to reevaluate quickly if there are new vulnerabilities found..."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"It doesn't interact with things very well."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboard and playbook creation will need to improve"
"The solution is expensive."
"The solution needs to improve the vulnerability assessment because we have experienced some challenges with accuracy."
"The solution is expensive."
"The GUI could be improved to have all concerns and priorities use the same GUI, allowing them to see all tickets, assign vulnerabilities, and assign variation failures to each member of their team."
"Current web page needs improvement, slows down processes."
"Tenable SC can improve by adding more integrations with HCI-type tools and more accurate vulnerability detection."
"Though the solution's technical support is responsive, they do take a lot of time, making it one of the solution's shortcomings that needs improvement."
"A good plugin editor would be a good additional option for the Security Center."
 

Pricing and Cost Advice

Information not available
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"I would rate the pricing a nine out of ten, where ten is expensive. It is the most expensive tool my company is using."
"I use a local license to perform penetration testing and I'm pretty happy with everything when it comes to pricing and licensing."
"We're happy with the licensing cost and find it affordable."
"For 500 users the licensing fee is roughly $100,000."
"The price can start at €10,000 ($13,000 USD) for between 500 and 1,000 assets, and the price can climb into the millions as more assets are added."
"It is slightly more expensive than other solutions in the same sphere."
"We're able to save because we don't have to employ more staff members to help wit ht he scheduling of the scans, running the reports or sending them out to the systems owners. That alone is a big ROI for us."
"The pricing is more than Nexpose."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
5%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
Financial Services Firm
12%
Computer Software Company
11%
Government
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
What do you like most about Tenable SC?
The tool's dashboard and reporting capabilities match our company's needs since we are able to modify the basic view ...
What is your experience regarding pricing and costs for Tenable SC?
The price of Tenable Security Center is not so high; it's relatively a cheaper solution.
What needs improvement with Tenable SC?
The reason for rating it an eight out of ten is that the initial setup could be easier; the setup is rather difficult...
 

Also Known As

No data available
No data available
Tenable.sc, Tenable Unified Security, Tenable SecurityCenter
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
IBM, Sempra Energy, Microsoft, Apple, Adidas, Union Pacific
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Security Center and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.