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ServiceNow Security Operations vs The NodeZero Platform by Horizon3.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
The NodeZero Platform by Ho...
Ranking in Risk-Based Vulnerability Management
2nd
Average Rating
8.8
Reviews Sentiment
6.1
Number of Reviews
26
Ranking in other categories
Vulnerability Management (9th), Advanced Threat Protection (ATP) (13th), Penetration Testing Services (1st), Breach and Attack Simulation (BAS) (1st), AI-Powered Penetration Testing (1st)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. The mindshare of The NodeZero Platform by Horizon3.ai is 3.6%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
The NodeZero Platform by Horizon3.ai3.6%
ServiceNow Security Operations1.6%
Other94.8%
Risk-Based Vulnerability Management
 

Featured Reviews

Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.
Brent Hamlin - PeerSpot reviewer
Infrastructure Manager at a construction company with 501-1,000 employees
Continuous threat scanning has improved remediation time and strengthened executive reporting
The best features that The NodeZero Platform by Horizon3.ai offers include the automated scans, which are great to use; you set it, scope it, and let it go, which works really well. The executive reporting feature is impactful for me as a manager, providing a strong foundation to give quarterly and yearly reports to our executives and board to see the state of our infrastructure from a security standpoint. The level of detail and clarity in the executive reports from The NodeZero Platform by Horizon3.ai absolutely helps me communicate effectively with leadership. They are detailed enough for me to extract the necessary information tailored for the executives and to provide a broader perspective on our mitigation efforts or accepted risk stance and where additional controls exist. The NodeZero Platform by Horizon3.ai has positively impacted my organization by giving us a better continuous picture of our security posture, what's exploitable, and what can be used against the organization. It allows us to run scans whenever needed, unlike a single third-party system that only provides a snapshot in time; our processes must be ongoing as the security landscape is dynamic. NodeZero's endpoint security effectiveness feature impacts my understanding of potential security threats by providing a clear picture of both the external and internal landscapes within my organization, enabling me to prioritize and adjust as needed for vulnerabilities such as WordPress plugin issues or user enumerations and software code version assessments. I have built The NodeZero Platform by Horizon3.ai into our weekly and monthly workflows for security CI/CD, and we scan our externally accessible assets every week to address anything quickly if it comes up. That includes our firewalls, websites, and anything that is an external web server, which we scan weekly, while the monthly scans are for internal systems that feed our security CI/CD pipeline, enabling us to action across and prioritize any vulnerabilities caught by The NodeZero Platform by Horizon3.ai.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow Security Operations has helped me in getting more precise results."
"The NodeZero Platform by Horizon3.ai has positively impacted our organization by definitely increasing our security posture significantly."
"Overall, I'd rate NodeZero at nine to 9.5 out of ten."
"The automated updating of scans has been a huge value-add for us; we're a small cybersecurity team, so speed to value is the biggest thing to multiply the force of our small team, saving a lot of man-hours."
"Penetration testing and scans are useful features."
"For us, The NodeZero Platform is literally the single best security solution we have because the way that it works is we're able to scan every part of our network, both internally and externally, and then get completely actionable feedback that doesn't matter if it's for an application developer or a network admin."
"We experienced a threat that could have severely crippled us, but we were able to shut it down before it escalated, thanks to internal vulnerability testing and addressing critical vulnerabilities using their tool."
"The NodeZero Platform by Horizon3.ai has positively impacted my organization by giving us a better continuous picture of our security posture, what's exploitable, and what can be used against the organization."
"I believe that The NodeZero Platform by Horizon3.ai has kept me safer in a cybersecurity sense."
 

Cons

"The dashboard and playbook creation will need to improve"
"Report generation within ServiceNow can take some time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"You can't connect to anything. It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The threat intelligence module needs a better dashboard."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Sometimes even their support doesn't know why we're seeing certain issues."
"We did hundreds of tests, so that is why we did not continue, as it was very expensive for a very low yield."
"I feel there could be improvements in scalability, although at this point I have no specific negative points to report."
"I encountered challenges with patch management, as we struggled to test and implement patches due to time constraints. This led to our patch management process being ineffective."
"I haven't really come across anything that I say needs to be improved with it, other than the container runner, which tends to lose time."
"The speed of the scans takes some time, but in my opinion, it is not surprising for what it is doing."
"Occasionally, I will get one that does not offer a lot in the way of specific steps because the device on which it found the vulnerability is not a standard device that it recognizes."
"If we have had problems, that is with the actual licensing style they are using."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The product is more expensive than other solutions."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
Comms Service Provider
9%
Manufacturing Company
8%
Government
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What needs improvement with Horizon3.ai?
The NodeZero Platform by Horizon3.ai could greatly improve their feature request and product suggestions process. There is not an easy way to see what the status is of product suggestions, and from...
What is your primary use case for Horizon3.ai?
My main use case for The NodeZero Platform by Horizon3.ai is to run automated penetration tests and remediate findings. We run our penetration test on a scheduled basis, specifically every two mont...
What advice do you have for others considering Horizon3.ai?
The advice I would give to others looking into using The NodeZero Platform by Horizon3.ai is to assess their environments to run penetration tests and get an idea of the amount of IPs or assets the...
 

Also Known As

No data available
Horizon3.ai
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Government agencies, Defense Industrial Base organizations, and enterprises in regulated industries such as finance, healthcare, manufacturing, and criticalinfrastructure rely on NodeZero to meet rigorous security and compliance requirements with continuous, scheduled, and on-demand testing.
Find out what your peers are saying about ServiceNow Security Operations vs. The NodeZero Platform by Horizon3.ai and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.