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ServiceNow Security Operations vs The NodeZero Platform by Horizon3.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
The NodeZero Platform by Ho...
Ranking in Risk-Based Vulnerability Management
2nd
Average Rating
8.8
Reviews Sentiment
6.1
Number of Reviews
26
Ranking in other categories
Vulnerability Management (9th), Advanced Threat Protection (ATP) (13th), Penetration Testing Services (1st), Breach and Attack Simulation (BAS) (1st), AI-Powered Penetration Testing (1st)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. The mindshare of The NodeZero Platform by Horizon3.ai is 3.6%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
The NodeZero Platform by Horizon3.ai3.6%
ServiceNow Security Operations1.6%
Other94.8%
Risk-Based Vulnerability Management
 

Featured Reviews

Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.
Brent Hamlin - PeerSpot reviewer
Infrastructure Manager at a construction company with 501-1,000 employees
Continuous threat scanning has improved remediation time and strengthened executive reporting
The best features that The NodeZero Platform by Horizon3.ai offers include the automated scans, which are great to use; you set it, scope it, and let it go, which works really well. The executive reporting feature is impactful for me as a manager, providing a strong foundation to give quarterly and yearly reports to our executives and board to see the state of our infrastructure from a security standpoint. The level of detail and clarity in the executive reports from The NodeZero Platform by Horizon3.ai absolutely helps me communicate effectively with leadership. They are detailed enough for me to extract the necessary information tailored for the executives and to provide a broader perspective on our mitigation efforts or accepted risk stance and where additional controls exist. The NodeZero Platform by Horizon3.ai has positively impacted my organization by giving us a better continuous picture of our security posture, what's exploitable, and what can be used against the organization. It allows us to run scans whenever needed, unlike a single third-party system that only provides a snapshot in time; our processes must be ongoing as the security landscape is dynamic. NodeZero's endpoint security effectiveness feature impacts my understanding of potential security threats by providing a clear picture of both the external and internal landscapes within my organization, enabling me to prioritize and adjust as needed for vulnerabilities such as WordPress plugin issues or user enumerations and software code version assessments. I have built The NodeZero Platform by Horizon3.ai into our weekly and monthly workflows for security CI/CD, and we scan our externally accessible assets every week to address anything quickly if it comes up. That includes our firewalls, websites, and anything that is an external web server, which we scan weekly, while the monthly scans are for internal systems that feed our security CI/CD pipeline, enabling us to action across and prioritize any vulnerabilities caught by The NodeZero Platform by Horizon3.ai.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"My favorite feature is the application vulnerability scanner."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"The product has a very simple UI."
"The solution is stable."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The NodeZero Platform by Horizon3.ai has positively impacted my organization by allowing my security team to be more efficient and focus on the most valuable work at the highest criticality."
"We chose The NodeZero Platform by Horizon3.ai because, first, of its superior technical capability for the use cases we were looking for, second, the cost, which we believe was much more affordable than the other products, and third, the customer and technical support was very good for us."
"Honestly, it's one of the most transformational technologies we've implemented in our company."
"The NodeZero Platform is amazing; what I love most about it is that it's automated and comparable to the manual pen testing we did with a third-party company, but with the added benefit of unlimited retesting to validate fixes."
"The return on investment from The NodeZero Platform by Horizon3.ai is almost one hundred percent."
"My favorite feature about The NodeZero Platform is that it's autonomous, and it truly delivers on that promise—it can be set and forgotten while it performs its tasks, and it does exactly what it claims to do."
"The best feature of The NodeZero Platform by Horizon3.ai is that it is an autonomous pen testing tool that knows how to penetrate into the system automatically and perform lateral movement inside the network without the need for scripting."
"Penetration testing and scans are useful features."
 

Cons

"The threat intelligence module needs a better dashboard."
"The dashboard and playbook creation will need to improve"
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"You can't connect to anything. It doesn't interact with things very well."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The setting up of new runners in The NodeZero Platform by Horizon3.ai could be simplified a little bit; currently, it's kind of a three-step process where you have to set up the assets in a separate menu, then a separate menu to set up a template, and then you actually set up the runner, so it would be nice if from the runner creation screen it just took you through the whole process instead of having to navigate to three different tabs."
"I feel there could be improvements in scalability, although at this point I have no specific negative points to report."
"The reports are quite useless."
"If we have had problems, that is with the actual licensing style they are using."
"I encountered challenges with patch management, as we struggled to test and implement patches due to time constraints. This led to our patch management process being ineffective."
"I haven't really come across anything that I say needs to be improved with it, other than the container runner, which tends to lose time."
"The NodeZero Platform by Horizon3.ai could greatly improve their feature request and product suggestions process."
"The only issue we’ve encountered is that sometimes the scans take a long time to complete."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
Comms Service Provider
9%
Manufacturing Company
8%
Government
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What needs improvement with Horizon3.ai?
The NodeZero Platform by Horizon3.ai could greatly improve their feature request and product suggestions process. There is not an easy way to see what the status is of product suggestions, and from...
What is your primary use case for Horizon3.ai?
My main use case for The NodeZero Platform by Horizon3.ai is to run automated penetration tests and remediate findings. We run our penetration test on a scheduled basis, specifically every two mont...
What advice do you have for others considering Horizon3.ai?
The advice I would give to others looking into using The NodeZero Platform by Horizon3.ai is to assess their environments to run penetration tests and get an idea of the amount of IPs or assets the...
 

Also Known As

No data available
Horizon3.ai
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Government agencies, Defense Industrial Base organizations, and enterprises in regulated industries such as finance, healthcare, manufacturing, and criticalinfrastructure rely on NodeZero to meet rigorous security and compliance requirements with continuous, scheduled, and on-demand testing.
Find out what your peers are saying about ServiceNow Security Operations vs. The NodeZero Platform by Horizon3.ai and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.