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ServiceNow Discovery Reviews

Vendor: ServiceNow
4.0 out of 5
Badge Ranked 1

What is ServiceNow Discovery?

Featured ServiceNow Discovery reviews

ServiceNow Discovery mindshare

As of June 2025, the mindshare of ServiceNow Discovery in the IT Asset Management category stands at 5.7%, up from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Asset Management

PeerResearch reports based on ServiceNow Discovery reviews

TypeTitleDate
CategoryIT Asset ManagementJun 12, 2025Download
ProductReviews, tips, and advice from real usersJun 12, 2025Download
ComparisonServiceNow Discovery vs ServiceNowJun 12, 2025Download
ComparisonServiceNow Discovery vs BMC Helix DiscoveryJun 12, 2025Download
ComparisonServiceNow Discovery vs Qualys VMDRJun 12, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.320.9%92%221 interviewsAdd to research
Zabbix4.2N/A95%106 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Healthcare Company
9%
Manufacturing Company
9%
Government
7%
Energy/Utilities Company
6%
Insurance Company
4%
Retailer
3%
Media Company
3%
Educational Organization
3%
Construction Company
3%
Hospitality Company
3%
Transportation Company
2%
Comms Service Provider
2%
Legal Firm
2%
Wholesaler/Distributor
2%
Non Profit
2%
University
2%
Logistics Company
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Outsourcing Company
1%
Consumer Goods Company
1%
Mining And Metals Company
1%
Performing Arts
1%
Aerospace/Defense Firm
1%
 

ServiceNow Discovery reviews

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Ayobanji Iluyomade - PeerSpot user
IT Service Performance Manager at MTN
Verified user of ServiceNow Discovery
May 16, 2025
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

Pros

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

Cons

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
Kaustubh Partha - PeerSpot user
Technical Support Analyst at CLSA
Verified user of ServiceNow Discovery
May 20, 2024
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

Pros

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. "

Cons

"I feel that credential-less discovery could be improved."
Find out what your peers are saying about ServiceNow Discovery. Updated May 2025
856,278 professionals have used our research since 2012.
Arben Klaiqi - PeerSpot user
IT OM at IKEA
Verified user of ServiceNow Discovery
Feb 13, 2024
Has a beneficial service mapping feature and provides automated ITSM processes

Pros

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

Cons

"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe. "
PeerSpot user
Software Consultant at a tech vendor with 10,001+ employees
Verified user of ServiceNow Discovery
Feb 10, 2025
Workflows assign tasks effectively without coding and integration capabilities optimize costs

Pros

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding. "

Cons

"Improvements could include implementing chatbots to simplify ticket creation."
Walder Rocha - PeerSpot user
Director at OPEN Tecnologia
Verified user of ServiceNow Discovery
Aug 27, 2024
Reliable tool with an efficient dependancy mapping feature

Pros

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides. "

Cons

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
JS
Configuration Manager Director at Accor hotels
Verified user of ServiceNow Discovery
Oct 15, 2023
Contributes to maintaining high-quality data within the organization, and highly scalable product

Pros

"It has been stable since deployment. "

Cons

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing. "
EdwardScott - PeerSpot user
Configuration Manager at Adtalem Global Education
Verified user of ServiceNow Discovery
Jun 5, 2023
It provides an accurate inventory that updates daily and eliminates human error caused by doing things manually

Pros

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes. "

Cons

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use. "
RISHI GUPTA - PeerSpot user
Senior Manager at a manufacturing company with 5,001-10,000 employees
Verified user of ServiceNow Discovery
Jan 22, 2023
Valuable relationship building that discovers and auto-builds to make cleanup easy

Pros

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy. "

Cons

"The solution should improve the classes of discovery assets to disregard more junk data."