We performed a comparison between Pandora FMS and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to control our business with this all-in-one monitoring tool."
"This solution has screens that are easy to understand and provide a wealth of information."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"Thanks to its flexibility, I have been able to adapt the tool to our servers and find out quickly how their console works."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"What I value most about Pandora FMS is the simplicity of working with it."
"Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
"It has given us an understanding of each layer from a server application."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"I am impressed with the tool's incident problem change management."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"They have a very good network in the infrastructure of Discovery."
"It would be helpful to include the generation of reports for times that the network was out of service."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"It would be useful if Pandora FMS included an ISO image (or «software appliance») for each big company that leases virtual private machines (VPS), just like in AWS."
"Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"It's an expensive platform."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"The solution should improve the classes of discovery assets to disregard more junk data."
"Technical support has not been helpful when we have come across problems."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"ServiceNow Discovery should improve its cloud capabilities."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
Pandora FMS is ranked 10th in Server Monitoring with 22 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Pandora FMS is rated 9.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Pandora FMS is most compared with Zabbix, PRTG Network Monitor, Wazuh, Nagios XI and ServiceNow IT Operations Management, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map and ScienceLogic. See our Pandora FMS vs. ServiceNow Discovery report.
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