We performed a comparison between Oracle Enterprise Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Some of the most valuable features are its real-time performance view/dashboard, metric history, real-time monitoring and alerts, as well as quick access to Oracle's tuning and diagnostic options."
"I think the look and feel and the accessibility to the databases, the scale of environment support."
"The best part is the efficient database performance monitoring and the ability to take actions directly from there."
"I have found the uptime of all of our systems to be most valuable with this solution. This is important because we need to guarantee specific uptime and preventive maintenance. We need to know upfront if there are going to be any issues on the database so we can proactively solve those."
"The most valuable features are security and speed."
"We use it extensively for performance tuning testing, monitoring, and configuration."
"It is a good tool for monitoring databases."
"We use Oracle Enterprise Manager for a lot of services like ERP and PLM."
"The biggest advantage of ServiceNow is the value that it brings."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"We can scale the solution."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"This solution provides excellent insights."
"It's a single system of record and it captures the relationships."
"The fact that Oracle Enterprise Manager is an expensive solution is a matter of concern and needs to be considered for improvement."
"They should improve the hover text context. This would provide assistance whenever a task is attempted by a DBA."
"It needs to support the Database versions lower than 10.2."
"The solution is considered expensive."
"I would like to see better pricing."
"Patching. It's extremely difficult to determine what requires patching and the process to patch each component is slightly different."
"I feel more dashboards can be added, especially those useful to higher levels of IT management."
"The product must improve its support team."
"The product could improve some of the visualization and architecture setups."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The solution is too high priced."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"The solution should improve the classes of discovery assets to disregard more junk data."
Oracle Enterprise Manager is ranked 4th in Server Monitoring with 122 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Oracle Enterprise Manager is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of Oracle Enterprise Manager writes "Provides good stability and has an easy implementation process". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Oracle Enterprise Manager is most compared with Zabbix, Quest Spotlight, Dynatrace, AppDynamics and Microsoft Azure, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Qualys VMDR. See our Oracle Enterprise Manager vs. ServiceNow Discovery report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
