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Faddom vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Faddom
Ranking in IT Asset Management
17th
Average Rating
0.0
Reviews Sentiment
7.3
Number of Reviews
0
Ranking in other categories
Migration Tools (29th), Cloud Migration (32nd), IT Service Management (ITSM) (50th), Configuration Management Databases (6th), Data Center Infrastructure Management (22nd)
ServiceNow Discovery
Ranking in IT Asset Management
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Server Monitoring (6th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of December 2025, in the IT Asset Management category, the mindshare of Faddom is 2.1%, up from 0.9% compared to the previous year. The mindshare of ServiceNow Discovery is 4.9%, up from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
ServiceNow Discovery4.9%
Faddom2.1%
Other93.0%
IT Asset Management
 

Featured Reviews

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reviewer2759271 - PeerSpot reviewer
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Has supported enterprise needs well and addresses discovery across environments
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Government
7%
Retailer
7%
Computer Software Company
7%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

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What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The pricing information for ServiceNow Discovery was requested but not provided.
What needs improvement with ServiceNow Discovery?
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
 

Comparisons

 

Overview

 

Sample Customers

Coca-Cola, Paradigm, Hancock Whitney, MetroBank, NetApp, Verisk, Lake County of Florida, City of Portsmouth, NRG, Florida Department of Transportation, Synlab, UCLA, Lightricks, SolarEdge, Ituran, Risco Group, Pepsi Bottling Ventures, Nutanix, VMware, CDW, Matrix, Ascendion, SHI, E-Plus, Accenture, Fujitsu, Kyndryl, Zanaris
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: December 2025.
879,310 professionals have used our research since 2012.