SolarWinds Server and Application Monitor and ServiceNow Discovery compete in the IT monitoring and discovery category. SolarWinds holds an edge in monitoring capabilities, whereas ServiceNow excels in comprehensive discovery and integration.
Features: SolarWinds provides advanced monitoring features, deep insights into server performance, and user-friendly design. ServiceNow offers strong discovery features, automatic IT asset detection, and integration across various systems.
Room for Improvement: Users suggest SolarWinds improve its alerting system to reduce false positives, enhance user experience, and refine reporting. ServiceNow could benefit from better documentation, more tutorials for onboarding, and enhancements in its user interface.
Ease of Deployment and Customer Service: SolarWinds is known for straightforward deployment and responsive customer support. ServiceNow offers powerful automated deployment but has a steeper learning curve. Both receive positive feedback in customer service, with SolarWinds slightly more favorable due to support responsiveness.
Pricing and ROI: SolarWinds is viewed as more cost-effective with faster setup and quicker ROI. ServiceNow, while more expensive, is valued for its robust discovery tools and integration capabilities, justifying its higher cost for many users.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 3.6% |
| SolarWinds Server and Application Monitor | 2.7% |
| Other | 93.7% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 8 |
| Large Enterprise | 20 |
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.
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