We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution provides excellent insights."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"It has given us an understanding of each layer from a server application."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"It's a single system of record and it captures the relationships."
"Stability-wise, I feel it is a good product."
"We can scale the solution."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"Extremely user friendly: Any IT professional can learn how to admin NPM in a short time."
"We use the solution as a central monitoring tool. We use it to monitor every transaction that has a relation to the organization’s infrastructure."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"SolarWinds is a very stable platform compared to others on the market."
"Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
"I find it to be a strong product suite, particularly when you need a comprehensive monitoring tool."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"Technical support has not been helpful when we have come across problems."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"It is one of the most costly applications in terms of subscription costs."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"SAM's software-defined network monitoring capability is also low and could be improved."
"They should incorporate more artificial intelligence. There should also be more predictive features."
"Solarwinds should come up the same monitoring system for other certificate expiration alert apart from SSL."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"The current script monitoring feature has limitations, especially when dealing with custom scripts."
"One area that could benefit from improvement is its performance"
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while SolarWinds Server and Application Monitor is ranked 11th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and Nagios XI. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
