Hi community members,
In the process of transitioning from a legacy to a digital-first company, the scope of change may include people, systems, processes, and even attitudes and beliefs.
And at every level of change, a healthy transformation pipeline is needed. What are your tips and recommendations on how to build a healthy transformation pipeline?
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Jan 20, 2022
Hi @Amar Yelane ,
Hope the below points answers your query. Do let me know you views.
Some Factors for Successful Digital Transformation1. OrientationEstablish a new perspective to drive meaningful change. If your organization is built on the “inside out” model, meaning that it is organized around your internal processes and functions, update to focus on customer needs, wants and priorities2. PeopleUnderstand customer values, expectations and behaviors. This requires digital transformation buy-in at all levels— all employees and leadership— so that the entire organization is aligned with digital goals and strategies.3. ProcessesAssess operational infrastructure and update (or revamp) technologies, processes and policies to support change. Start with the contact center, which is a key platform for delivering great customer experiences, and make it collaborative, unified, and intelligent4. ObjectivesDefine the purpose of digital transformation, aligning stakeholders (and shareholders) around the new vision and roadmap. Set goals for your digital transformation— what specific areas do you hope to improve through digital? What kind of metrics are you hoping to achieve? Setting quantifiable KPIs can help ensure that you meet your digital transformation objectives.5. StructureForm a dedicated digital experience team with roles/responsibilities/objectives/accountability clearly defined. Ensure the entire team is aware of objectives and processes so that you are centered on purpose.6. Insights & IntentGather data and apply insights toward strategy to guide digital evolution. Data can help you streamline experiences across customer journeys, no matter how they interact with your brand. Data can also help you evaluate the results— brand relevance, increased revenue, and more— of your digital transformation7. TechnologyRe-evaluate front and back-end systems for seamless, integrated and native customer experiences and, ultimately, employee experiences. Use technology to promote trustworthiness and meet ever-increasing customer expectations. Ensure your content and communications are platform-proof so that algorithm changes do not interfere with customer experiences8. ExecutionImplement, learn and adapt to steer ongoing digital transformation and customer experience work. Evaluate the state of your transformation frequently so you can make adjustments if necessary.
We are using yammer, its a great corporate social network to keep connected with other colleague.
You can create multiple groups to post different type of stories for members. Also you can follow others to be updated.
You can also use it to chat with colleagues, yammer app is also available for mobile.
We are using Atlassian Jira and Confluence with huge success for a company of less than 1000 people. The two software work in concert together as a tightly integrated platform of workflow and wiki, and moreover, comes with the social networking features built right in. I much prefer having social networking being a feature rather than the core of the product. The platform is meant for work but the social networking element made people more collaborative and efficient. It was also the social network element that made the adoption so smooth and so exponential in scale.
The platform could be further enhanced through the use of free or paid plugins. Further customization through plugin development are also possible. Possibilities are virtually endless.
For us, this platform is indispensable - it is the only other major cross-departmental platform we use aside from our SAP ERP. This platform has displaced more than 10 in-house applications and provided more functionalities than we ever had.
We tried Jive for an extended testing time frame, as well as Yammer, Sharepoint, Podio, Tibco's Tibbr, Teambox, and most recently, MangoApps (and actually many others not worthy of much mention here),
Our evaluation criteria includes four factors: end user experience/intuitiveness/what we call 'learnability'/easiest to use, functionality, ability to deploy on-premise, and price.
Based on these four criteria, we have decided on MangoApps.
We would highly recommend MangoApps for those four reasons, plus their very responsive support system for routine and more complex technical questions/problems.
We have started using Yammer a couple of months ago and in a very short time 20K+ of our users were registered. As expected conversations were initially mostly social (duh, it's a social tool?), but over time more and more business related groups have formed. We do have some other tools in use also, but we are trying to limit it and to standardise on Yammer. I do miss a more Threading view, but the search before you post mantra tends to get you to relevant posts. We are busy looking at establishing CoPs with Yammer as the online tool of choice.
Sorry, we don't use any enterprise social software. We have multiple products, serving specific constituents needs, and have not found a compelling business case to purchase an enterprise tool.
We have been using Yammer for about 3 years. We have just gone through a large acquisition, purchasing a company similar in size to our own that is based in Chicago. We are in Atlanta.
Yammer has been critical in opening up communications between the two offices. We also have offices around the globe and all of our employees are encouraged to communicate via Yammer.
Very interesting Bob! Do you have a successful use case that you can share with the community?
We started using Jive about 18 months ago for our Internal Enterprise Social Network.
We started off going viral on social groups but this quickly evolved into business usage with 80% of the groups now dedicated to business related topics. That covers employee engagement, project management, helpdesk type forums, knowledge repositories and internal communications.
Selling the business benefits is the most important task and you can only do that with successful use cases. SSO is a must for any social platform and not having it at the beginning stunted our growth. Now that it is in use that challenge has gone.
We use IBM Connections for both internal processes and external communications with clients. My mission spans both internal and client facing environments, so creating internal and external communities is convenient for file sharing, WIKI, Blogs, Chat, Ideation, Web Conferencing, etc. IBM Connections also integrates with analytics and internal directories so locating expertise and in gathering community metrics is readily accessible. Feedback from Sales is also positive on social enablement of a CRM partner solution. Scaling and cross-domain are not issues given its architecture, so public files, etc. are not inadvertently missed if they happen to reside in one domain and cross-teaming is needed between functional areas in different domains. 5,000+ employees is easily accommodated.
Disclaimer: I work for IBM
We started using Yammer about 3 months go and quite a few people have adopted and started posting content or creating groups. I equate it to Facebook for biz w/out the advertisements. If you have distributed teams it's a decent tool to provide some collaboration. Also, if you have a Microsoft licensing agreement it may be automatically included.
We are using Yammer and we're finding it to be very useful.
Benefits range from quick real time updates of news/stories across the company network, the useful Colleague FOLLOW feature, the Yammer mobile app which helps to keep connected on the go, the real time chat facility, weekly digest of top organizational Yammer stories for those who are too busy, ability to create professional groups inside Yammer and of course, no sign-in needed as it supports SSO. Looks like a perfect solution for you.