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Jamf Connect vs Sendbird comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jamf Connect
Ranking in AI Customer Experience Personalization
62nd
Average Rating
9.0
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
ZTNA as a Service (13th)
Sendbird
Ranking in AI Customer Experience Personalization
2nd
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
7
Ranking in other categories
Help Desk Software (12th), Enterprise Social Software (6th), AI Customer Support (2nd)
 

Mindshare comparison

As of March 2026, in the AI Customer Experience Personalization category, the mindshare of Jamf Connect is 0.5%. The mindshare of Sendbird is 3.2%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Sendbird3.2%
Jamf Connect0.5%
Other96.3%
AI Customer Experience Personalization
 

Featured Reviews

Robert Ojok - PeerSpot reviewer
Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer with 10,001+ employees
Unified sign-on has simplified password management and now secures our mobile workforce
The ability to have a single password for the local device and the same password for the IDP is part of our security requirements. Jamf Connect integrates with multi-factor authentication from any IDP and facilitates initial device enrollment. It ensures that when a new user sets up the device, they sign in with their IDP username and password, which then creates the profile on the device. Furthermore, Jamf Connect is now integrated into Jamf Self Service Plus, providing a single dashboard for user password management and allowing users to sync and change their passwords. Additionally, Jamf Connect enhances security by offering two-factor authentication and permitting users to manage or seek help through support features directly within the app.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's connection with Azure is the most valuable. It is easy to deploy and connect."
"Jamf Connect has quite a nice interface, and the password synchronization and SSO elements are particularly good."
"It is easy to integrate into any existing IT workflow."
"The most valuable feature of Jamf Connect is the dual login screen, which has simplified the login process and eliminated the need for users to enter their password multiple times."
"Jamf Connect allows for easy and seamless joining of Mac devices to Azure AD, eliminating the need for third-party involvement or support engineer assistance."
"The tool supports different types of authentication. It also integrates seamlessly if you are using other Jamf products."
"I would rate the product's scalability an eight out of ten."
"Jamf Connect allowed us to fully customize everything, offering a branded way to change passwords and manage integration with Entra instead of LDAP."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"There are many useful features with Sendbird."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
"Sendbird is very flexible, and they have made great strides towards optimization."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"Sendbird is reliable and generally crash-free."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
 

Cons

"I see a potential area of improvement for Jamf Connect from the commercial side, not from the technical side, because technically we do not have any issues."
"We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is the issue of naming conventions. The tool needs to be careful with newer updates so that it doesn't break any of the existing configurations."
"Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient."
"We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA."
"User training has room for improvement. This improvement would benefit from more documentation, and I would appreciate seeing more automation pieces as well."
"The solution's UI could be more user-friendly for the setup process."
"The solution needs to improve its licensing."
"Jamf's support could be improved."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"Their pricing is very high compared to competitors, which is a concern for us."
"More analytics tools could be integrated into Sendbird."
"The documentation for integrating with the Flutter framework is lacking detailed information."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"I thought that there should be the audio and the video call functionality as well."
 

Pricing and Cost Advice

"Jamf Connect has a yearly licensing cost, which is expensive."
"We pay 2 dollars per device monthly. For the plus version, you have to pay 4 dollars per month. I think the product will give discounts based on the number of users and devices."
"The pricing is good."
"It's relatively inexpensive."
"The pricing model could be improved, especially considering the availability of alternative MDM solutions like Kandji, which offers similar features for free or at a lower cost."
"The pricing is definitely on the higher side."
"The solution's price is reasonable."
"I rate the cost as three out of ten, with ten being the highest."
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Healthcare Company
8%
Marketing Services Firm
5%
Construction Company
19%
Healthcare Company
11%
Media Company
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Jamf Connect?
Jamf Connect requires a per-device license fee, which becomes quite expensive given our large company size. Each device that gets enrolled with Jamf Connect requires a monthly license payment.
What needs improvement with Jamf Connect?
One area of Jamf Connect that I think could be improved is the recent merger with Self Service Plus, which is a solution we did not want. As a technical person, I do not want to see that because th...
What is your primary use case for Jamf Connect?
Jamf Connect is valuable for new users who are Mac users but have never worked in an Active Directory domain or have independent Macs. Initially, there was skepticism about this feature, but after ...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Also Known As

Wandera, Wandera Private Access
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Mastercard, Deloitte, PayPal, Toshiba, BNP Paribas, EY, Otis, Rollins, Eurostar, Frontier, Sealy, Rolex, VITAS Healthcare
Information Not Available
Find out what your peers are saying about Jamf Connect vs. Sendbird and other solutions. Updated: February 2026.
885,311 professionals have used our research since 2012.