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Sendbird pros and cons

Vendor: Sendbird
4.1 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Sendbird manages the backend system, removing the need for caching systems or local storage on user devices.
Sendbird developer portal simplifies implementation with clear steps and methods provided.
Sendbird is reliable and generally crash-free, offering a stable messaging platform.
The file transfer feature is highly valuable, allowing the sending of files and images in chats.
Sendbird offers features like online and offline statuses, message reactions, and replies, adding significant value.

CONS

A separate connection requirement for Sendbird causes delay when initiating chat.
Absence of audio and video call functionality is noted.
High pricing compared to competitors is a concern.
Documentation, especially for integrating with Flutter framework, lacks detailed information.
Unexpected SDK behaviors differ from documentation, leading to the need for workarounds.
 

Sendbird Pros review quotes

SK
Software engineer at freelancer
Oct 9, 2024
The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices.
Aayushi Tailor - PeerSpot reviewer
Senior Mobile Application Developer at qodors
Oct 4, 2024
The Sendbird developer portal provides each step, including methods, making it easy to implement.
AA
Sr. Android Engineer at a comms service provider with 501-1,000 employees
Oct 24, 2024
Sendbird is reliable and generally crash-free.
Find out what your peers are saying about Sendbird, Microsoft, Oracle and others in Enterprise Social Software. Updated: December 2025.
879,672 professionals have used our research since 2012.
reviewer2590128 - PeerSpot reviewer
Software Engineer at a tech services company with 501-1,000 employees
Oct 30, 2024
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
RJ
Senior Software Engineer at freelancer
Nov 11, 2024
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators.
Adam Allison - PeerSpot reviewer
Software Engineer at Howl
Nov 14, 2024
Sendbird is very flexible, and they have made great strides towards optimization.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Dec 23, 2024
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
 

Sendbird Cons review quotes

SK
Software engineer at freelancer
Oct 9, 2024
A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat.
Aayushi Tailor - PeerSpot reviewer
Senior Mobile Application Developer at qodors
Oct 4, 2024
I thought that there should be the audio and the video call functionality as well.
AA
Sr. Android Engineer at a comms service provider with 501-1,000 employees
Oct 24, 2024
Their pricing is very high compared to competitors, which is a concern for us.
Find out what your peers are saying about Sendbird, Microsoft, Oracle and others in Enterprise Social Software. Updated: December 2025.
879,672 professionals have used our research since 2012.
reviewer2590128 - PeerSpot reviewer
Software Engineer at a tech services company with 501-1,000 employees
Oct 30, 2024
Impersonating a user or using a template user to send messages for development purposes would be very useful.
RJ
Senior Software Engineer at freelancer
Nov 11, 2024
More analytics tools could be integrated into Sendbird.
Adam Allison - PeerSpot reviewer
Software Engineer at Howl
Nov 14, 2024
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Dec 23, 2024
The documentation for integrating with the Flutter framework is lacking detailed information.