What is our primary use case?
We mainly use the solution mainly for EDI integration.
What is most valuable?
The good thing about OpenText is that we have the mapping specification guideline available, which is not there in a solution like SEEBURGER. Whenever you want to take a decision to move away from OpenText, you have already documented your mapping and what your mapping looks like. So you go to the next provider, provide them with that mapping specification, and it'll be very easy for them to develop a new map instead of just taking the data - input data, output data - and then looking for how the data is getting transformed. So you have the mapping spec level which is a very good feature of OpenText, which we do not have in SEEBURGER. It's very hard to move from SEEBURGER.
The solution is easy to implement.
It's stable and reliable.
They are the industry leaders in the integration space.
What needs improvement?
If you are on Trading Grid and you're trying to fetch the data, for example, the IDoc from SAP or the transfer data, sometimes there are system glitches wherein you will not be able to download the data. It's like a Trading Grid bug, which is kind of not performing all the time, giving the right results. If they can optimize it to give a hundred percent of the time the right results to its user, that would be ideal.
Technical support needs to be better.
We'd like them to be more responsive.
For how long have I used the solution?
I've been using the solution for 12 to 13 years.
What do I think about the stability of the solution?
It's very stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It's a scalable solution.
We have 25 people working on the product currently.
It's used regularly, on a daily basis.
How are customer service and support?
Technical support isn't the greatest. The transparency is less than you sometimes need. They do not understand what we are asking. Maybe it's due to the fact that there is a lot of churn in the people on the support side. SEEBURGER, for example, offers better support.
They'll go silent, sometimes for hours. That's something that needs to improve.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We've also used SEEBURGER in the past.
The mapping specification guidelines are available all the time on Trading Grid. You know what you're doing. You have all the information including how the maps are developed, what kind of changes do you want, et cetera, so we just take them. If we have any change in that, we just take the mapping spec and we tell them, "do this." On the SEEBURGER side, we need to tell them what we want, then they look at the mapping on their side, and then they do the changes. That kind of transparency is there on OpenText where you know how your maps look. This is not there, on SEEBURGER, which is a very big difference. If SEEBURGER comes out with something like this, that would be super.
There's more responsiveness from the Seeburger side and more transparency in terms of the questions that we ask. They're pretty fast as well. Whenever you ask them some questions, or if any production issues have happened, they will come in with a very good root cause analysis and make sure that does not happen in the future. The responsiveness is very high on SEEBURGER's side.
How was the initial setup?
It was easy to set up and implement everything. It's not overly complex or difficult.
I'd rate the solution five out of five in terms of ease of setup.
What about the implementation team?
The solution was implemented 50% in-house and 50% externally. We always have externals and are running with externals, however, we'll have internals as well.
What's my experience with pricing, setup cost, and licensing?
The pricing is moderate. I'd rate the solution three out of five in terms of affordability.
What other advice do I have?
I'm a customer and end-user.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
