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SAP Process Orchestration OverviewUNIXBusinessApplication

SAP Process Orchestration is #2 ranked solution in top Business-to-Business Middleware tools. PeerSpot users give SAP Process Orchestration an average rating of 8.0 out of 10. SAP Process Orchestration is most commonly compared to Mule Anypoint Platform: SAP Process Orchestration vs Mule Anypoint Platform. SAP Process Orchestration is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
SAP Process Orchestration Buyer's Guide

Download the SAP Process Orchestration Buyer's Guide including reviews and more. Updated: September 2022

What is SAP Process Orchestration?
SAP NetWeaver Process Integration facilitates the integration of business processes that span different departments, organizations, or companies. SAP PI is based on general standards so as to enable 3rd-party systems to be integrated. At the center of SAP PI is an XML-based communication that uses HTTP (Hyper Text Transfer Protocol). Irrespective of the scenario used, the application-specific contents are transferred in messages in user-defined XML eXtensible Markup Language) from the sender to the receiver either via the Integration Server, or directly between the systems involved. SAP PI can be installed in different ways: Dual usage type installation: Based on both AS ABAP and AS Java. and Advanced Adapter Engine Extended (AEX): Based on AS Java only.

SAP Process Orchestration was previously known as SAP NetWeaver Process Integration, NetWeaver Process Integration.

SAP Process Orchestration Customers
Lenovo, Dansk Supermarked A/S, Ego Pharmaceuticals Pty. Ltd, Kaeser Kompressoren
SAP Process Orchestration Video

SAP Process Orchestration Pricing Advice

What users are saying about SAP Process Orchestration pricing:
  • "There are fees in addition to the licensing."
  • "Looking at market conditions, vendors nowadays are giving products at very low price levels. However, SAP Process Orchestration have not yet reduced their prices. The prices could be reduced a lot to stay competitive."
  • "The license is a one-time payment, and additional costs are only incurred on the infrastructure side since it's an on-premise solution."
  • SAP Process Orchestration Reviews

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    Bhargava Krishna T - PeerSpot reviewer
    Lead Consultant at a computer software company with 10,001+ employees
    Consultant
    Gateway for all integrations that is stable and quick to install
    Pros and Cons
    • "With the latest version what I find to be the most valuable are the REST, SuccessFactors, and Ariba Network adapters."
    • "I feel that support is an area that needs improvement. They need to improve the response time and address the customer's issues as soon as possible."

    What is our primary use case?

    We have several SAP systems in our landscape that have different modules incorporated in it, and we are using this solution as a gateway for the integration within our landscape of both SAP and non SAP applications that are within the firewall and outside of the firewall. 

    The primary use case of this solution is as a gateway for all of the integrations.

    How has it helped my organization?

    Process Orchestration supports everything from simple workflows to complex practices by developing custom process applications.

    Improved message processing - With the process Orchestration Single Stack version the throughput of message processing is improved. This is due to the fact that until now the messages were recorded in both the ABAP and Java databases.

    Improved Alert Mechanism - Alerts can be filtered by message content.

    SAP Process integration Test (PIT) tool - The PIT Tool is a framework with which you can set up automatic tests for process integration scenarios. It really helped us in testing the interfaces post-migration and saved a lot of effort and time.

    B2B integration is easier with SAP B2B add-on.

    ccBPM's were migrated to NWBPM which Supports human and automated tasks.

      What is most valuable?

      With the latest version, what I find to be the most valuable are the REST, SuccessFactors, and Ariba Network adapter, OAuth 2.0 authentication,x-csrf-token, Improved alert mechanism.

      Message deletion option.

      NWBPM, BRM and B2B add-on.

      The NWBPM is also valuable. In the previous version, they had ccBPM, which caused performance degradation issues. With the migration into the new version, the performance has improved and our customers are pleased with this improvement.

      They have rules to configure directly in the integration directory that can be done within the interface itself, instead of configuring within the NWA and manually sending it to the users.

      What needs improvement?

      Dell Boomi and MuleSoft have dedicated application based connectors. All of these connectors work on the same protocols such as SOAP, HTTP, and REST. They have dedicated application connectors that can be for  Amazon, Salesforce, ServiceNow, Slack, Google Cloud, Microsoft Azure, Workday, etc that are readily available to use.

      When it comes to SAP PO, SAP provides SOAP, HTTP, or the REST-based adapters, which we can use to integrate with any of the above-mentioned applications / Webservices / APIs, etc. have to bit-customize to integrate with those particular applications. This is true when using REST, SOAP, or HTTP.

      I feel both application-specific adapters and SAP provided adapters (SOAP /HTTP /REST) adapters, They Still use the same set of protocols to integrate/Connect with respective applications.

      Customers will think that they had a dedicated application adapter that will make our life easier. We can just plug in, play, and use it. This is the way sales and customers think and they will tend to go with these tools.

      I feel that support is an area that needs improvement. They need to improve the response time and address the customer's issues as soon as possible.

      Instead of maintaining so many tools, they should explore all of the features and offer just one tool. It would be good and would help customers as well as SAP.

      Since they have a cloud version of integration to SAP CPI, it would be a good idea to provide a migration tool where we can install that tool and migrate the existing interfaces from Process Orchestration to CPA. Customers would appreciate the flexibility, and it would reduce the project cost and manual effort time. 

      Buyer's Guide
      SAP Process Orchestration
      September 2022
      Learn what your peers think about SAP Process Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
      635,987 professionals have used our research since 2012.

      For how long have I used the solution?

      We were using the 7.3 dual-stack version and recently migrated to Process Orchestration 7.5 (Single-Stack)version. We have been using it for approximately Nine months.

      What do I think about the stability of the solution?

      This solution is stable, we have not had any issues.

      What do I think about the scalability of the solution?

      We have not yet explored the scalability as we are still in the evaluating phase.

      How are customer service and support?

      Technical support response time is slow. It takes some time to get a response.

      I have noticed that in many cases, even though we have priority one or priority two tickets, they simply change that to decrease the level of priority from P1 to P2, and from P2 to P3.

      It can take a week to get a response to tickets.

      Which solution did I use previously and why did I switch?

      No, We have not used any other Middleware solutions previously. We have implemented all the interfaces in SAP PI/PO itself.

      How was the initial setup?

      With the previous version, it was a bit difficult and took approximately one week to install and set everything up. When it comes to Process Orchestration, it is a Java-based system that makes it easier when it compares to a dual-stack system, and since we are hosting it in Azure Cloud, it's not a large burden.

      Deployment is less than a week with the updated version. Sizing and the hardware takes a matter of seconds when it is approved and once they procure it.

      We are handling the deployment.

      What about the implementation team?

      We have implemented it with the vendor team.

      What's my experience with pricing, setup cost, and licensing?

      There are fees in addition to the licensing. 

      If we want to use B2B, which we use for sending and receiving messages to EDA, then there is an additional charge.

      EDA is partners with B2B and you have to integrate them. You have to procure that separately because it is not included in the standard PO license. 

      Everything else is by default and B2B is the only addon that we have to pay for it.

      Which other solutions did I evaluate?

      We are currently evaluating several solutions, such as Dell Boomi, MuleSoft, and Informatica Cloud. These are the three tools that we are evaluating and will be comparing with SAP Processing Orchestration and SAP CPI.

      We will be evaluating how much flexibility there is to move the existing logic. We have to consider both the migration from SAP to a third-party or from a third party Middleware to SAP. It may not be easy, as the main transformation logic that we have built on SAP propriety tools and the other tools. They may not have the compatibility, and we will have to read all of the logic again in those applications.

      This all has to be considered before we can make a decision.

      What other advice do I have?

      We are still in the evaluating phase and we are still evaluating other tools that are available. Based on that, we will be having a round table discussion in a meeting to discuss the outcome and finalize whether we will migrate the interfaces or go with Process Orchestration.

      They want to evaluate and list the pros and cons of all of the tools.

      As per the automation roadmap, we are planning to move everything into the cloud. We are just evaluating the cloud, particularly tools that are available. Even though we are hosting on Azure Cloud services, it is still on-premises.

      They have introduced SAP CPI, and I am not sure whether SAP Process Orchestration is going to be available for much longer as they are investing more into SAP CPI. 

      SAP CPI is the new IPaas tool that is improving and not a mature tool as SAP Process Orchestration. SAP is continuously improving and adding more features to SAP CPI.

      Many customers are confused, whether they should invest in procure Process Orchestration or  SAP CPI.

      There are some clients that invest in both  SAP CPI and Process Orchestration. because due to the current limitations in SAP CPI, they are not able to migrate all the interfaces from SAP PI/PO to SAP CPI.

      If customers are considering investing in both, then they might want to think about the licensing costs. It will be a burden for them.

      It will good to have a single middleware tool, instead of multiple middleware tools. 

      I don't understand why the product companies are releasing multiple middlewares to handle various integrations like A2A, B2B, and EDI integrations, etc.

      It will be a burden for the organizations to procure multiple middlewares for their various integration needs. They have to invest more money in licensing and maintenance.

      I feel it's a bad practice to develop several middleware tools from the same organization. Instead of developing multiple middleware tools, It would be better to have all of those features into one middleware instead of providing multiple middleware tools? It's more of a business gimmick.

      I think SAP seems to be following along the same path as they have many middleware tools within SAP. 

      If you see the SuccessFactors, they have a SuccessFactors integration center (IC), where they can integrate the applications using SFTP / REST / SOAP protocols. The IC features are very limited to develop interfaces, it doesn't have flexible monitoring like SAP PO or SAP CPI. 

      Of course, the Integration center (IC) is having some advantages, but it will not suffice for the customer to all the integrations using IC and they have to still invest in Middleware.

      The SAP CPI area has to improve a lot when compares with the other middleware. 

      I would rate this solution an eight out of ten.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Infrastructure Specialist at a energy/utilities company with 1,001-5,000 employees
      Real User
      Secure with good documentation and a straightforward setup
      Pros and Cons
      • "The solution offers very good documentation and manuals to assist with understanding the solution."
      • "It's very difficult to find errors in a simple way."

      What is our primary use case?

      It's a technical product. We primarily use the solution for our infrastructure.

      It's a mid ware. We use it due to the fact that we need to deal with messages between our system and external systems. We need to construct communication channels, interface with them to define how much time or how many times we need to complete each interaction between the system. We also need it for monitoring issues, and we use Solution Manager to monitoring interfaces.

      What is most valuable?

      The solution is working well. We don't have any operational problems with it at all.

      We don't have to load or deploy technologies from several vendors. It's a mid ware that provides us all that we need in a technical view. For example, if we need to use a Java connector, it provides this for us. It's a specific and specialized product.

      The most valuable feature for us is the fact that we can deploy interfaces in a secure way. It helps us reduce vulnerabilities on the internet due to the fact that it allows for the best interface in a dedicated link between companies. 

      The solution offers very good documentation and manuals to assist with understanding the solution.

      What needs improvement?

      We centralize all interfaces that we need to have. However, we spend too much money and time to construct each interface. This is required due to the fact that the systems are outdated. We need to be working with new interfaces that are required in the SAP Process Orchestration or use an older interface that is not by SAP PO. 

      It can be dangerous if you don't have enough security, as you can be exposed to a virus attack.

      It's very difficult to find errors in a simple way. There isn't a simple way to troubleshoot. When we working with Java technology, Java programming, we need to leverage tracing tools in order to find out where the problem is. It's difficult when errors occur. Troubleshooting is very hard.

      For how long have I used the solution?

      Our organization has been using SAP for 15 years. We've been using this particular solution for at least ten years at this point.

      What do I think about the stability of the solution?

      The stability of the solution is good. It's a good tool overall. There aren't bugs or glitches and it doesn't crash or freeze. We find it to be reliable.

      What do I think about the scalability of the solution?

      All products from SAP have manuals and guides to installing in several ways. The client can choose at what level they want to deploy the product. They can deploy a simple installation without high availability or scalability. 

      In our case, our company needed the orchestration in high availability. It was a clustered installation. In terms of scalability, we needed to install additional application servers in the same installation. It's a simple way to have a stronger environment. If you need to grow processing you can just add application servers to the same position. Therefore, I'd say it's pretty easy to achieve scalability if you need to.

      While we have a few IT people using the solution closely, in general, almost everyone is on it. It just works in the background, and they may not know it's there, and yet it is.

      How are customer service and technical support?

      Technical support is excellent. SAP provides a portal online to allow users to post any kind of problems they need to solve. It's a good service and it doesn't cost anything. Overall, I would say we've been satisfied with the level of assistance provided.

      How was the initial setup?

      While it does vary from company to company, the initial setup and configuration process is largely straightforward. Some companies may face more complexity. 

      In our case, it took us about two to four weeks to deploy the solution.

      What other advice do I have?

      We are just an end-user and customer. We don't have a business relationship with SAP.

      We had two PI or PO installations in my company. Both installations need to be updated or upgraded.

      We have several SAP installations in our environment, and I can say that all of them need to be updated. My company takes a long time to make decisions in terms of investing in updating systems. The next investment will need, dozens of millions of dollars in updates. That's not in the local currency, however. We've been postponing updating since I've worked here. Over the next two years, we will need to start a project to renovate everything. We are thinking of installing SAP S/4HANA as all of the servers in our company need to be refreshed anyway.

      I'd advise other organizations to not contract outsourcing to make strategies for the company. You need to have your own specialist on your team that can construct or design the strategies for the interface.

      I would rate the solution at an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      SAP Process Orchestration
      September 2022
      Learn what your peers think about SAP Process Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
      635,987 professionals have used our research since 2012.
      Atakan Köycü - PeerSpot reviewer
      Co-Founder at Negzel Teknoloji A.Ş.
      Real User
      Top 10
      Very Stable, Extendable with Excellent Logging Functionality also High Flexibility with Many Integration Adapters
      Pros and Cons
      • "The solution provides very good and central logging systems. It offers high flexibility with vertical and horizontal extend capacity."
      • "In terms of technical support, it would be helpful if they handled the tickets a bit faster when queries are sent to them."

      What is our primary use case?

      Primarily, my customers are using the solution for integration. There is so many possible scenarios. For example they are using RFC, IDOC, BAPI like SAP based protools and Database (JDBC), SOAP, File, Mail(SMTP) or REST API integrations. All these adapters are used bi-directionally, enabling a large number of synchronous and asynchronous integrations.

      In addition, it offers different complicated solutions with extensive adapters such as expanded B2B, SalesForce and EDI etc...

      What is most valuable?

      There are multiple adapters and they are very good/native with SAP. There's a File/FTP/SFTP adapter, JDBC adapter, B2B (EDI) adapter, SOAP, REST. 

      The solution provides very good and central logging systems. It offers high flexibility with vertical and horizontal extend capacity.  It means; each node or cluster added horizontally is put into use fully effectively. Likewise, all the RAM and CPU added vertically are allocated according to the need and put into use.

      The PO package has about eight or nine products inside it. Like SAP PI, BRM, BPM; so it's quite extensive.

      What needs improvement?

      The solution could be more customizable. It's customizable, however, it's underdeveloped.  It supports custom modules, custom adapters, etc. but they need more time to truly develop them. 

      It would help if the solution offered flexible adapters like REST adapters or some custom solution. It would help make it a more flexible product.

      In terms of technical support, it would be helpful if they handled the tickets a bit faster when queries are sent to them.

      For how long have I used the solution?

      I've been using the solution for ten years. I'm still working with it currently. Also have an senior level team in my own company that i manage.

      What do I think about the stability of the solution?

      The solution is very stable. In fact, it's amazingly stable. It's never shut down on us and we haven't witnessed any problems with the stability at all.

      What do I think about the scalability of the solution?

      There are a lot of adapters, including non-SAP adapters. It's a good middleware product.

      Typically the clients who have SAP are quite sizable companies. For us, some of the biggest companies in Turkey use this solution, so it can handle quite large organizations.

      How are customer service and support?

      I've contacted technical support in the past when we found some errors in the product. Their support is based on a ticketing system. Usually, I get the answers I require. Occasionally they can be slow, but overall they're very good. We're quite satisfied with the level of service provided by them.

      How would you rate customer service and support?

      Neutral

      How was the initial setup?

      The initial setup was straightforward. It's not complex. Previously, in older versions, it was very complex, but now it can be installed in one day or maybe even over the course of a half-day. They've really worked to simplify things. It could potentially take a maximum of two days to deploy, but no more than that.

      It only takes about one to two people to deploy the solution. To maintain the solution, typically my clients might need one or two people.

      What about the implementation team?

      We have freelancers that assist with deployment and handle other tasks. I'm a freelancer as well.

      What's my experience with pricing, setup cost, and licensing?

      If you get a PO license, you have PI, BPM, BRM, etc. All of these tools can come in PO, or can be available in a single package under a single license. 

      The licensing is based on a yearly contract. It is usually licensed per core, but may vary by country.

      Some B2B or custom adapters may cost extra, but other adapters are included in the cost and free.

      What other advice do I have?

      I have my own SAP installation on my local server but I'm not using it on production items. I'm just consulting with my customers on their production environment.

      I'd rate the solution eight out of ten. If the solution was more flexible and offered external monitoring features I would rate it higher. The PI portion of the system is quite flexible, but I've had very complex integrations and had to develop an adaptive modem. It needs some more time to really come into its own.

      I'd recommend the product to others. It's very stable and you can use it for SAP and non-SAP integrations.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Pranil Shinde - PeerSpot reviewer
      Global Integration Lead & Architect at a manufacturing company with 10,001+ employees
      Real User
      Top 20
      Single location management, effective monitoring, and easy to operate
      Pros and Cons
      • "SAP Process Orchestration is middleware where we are able to manage and interact with everything from a single location. One of the most beneficial areas is monitoring which is very easy because it is all in one place. There are many adapters added recently that can be used for new functionality. The solution is easy to operate and it is more mature than the cloud solution provided by SAP."
      • "The solution could improve by making it more user-friendly by limiting the code required. We have to add some code in some cases where we need complex logic or some other functions. If this was able to be done in a more simplified manner then it would save a lot of effort and time."

      What is our primary use case?

      We are using the solution mostly on-premise but we have purchased a license for cloud processing which we are planning on migrating to soon.

      In general, we use SAP Process Orchestration for e-commerce and e-invoicing for the government. Others, we have done Salesforce integrations as well. Most of our work is distributed to approximately 140 countries and depending on the regional requirements we have a few interfaces which are spread across all the regions, such as America, Europe, and Asia.

      What is most valuable?

      SAP Process Orchestration is middleware where we are able to manage and interact with everything from a single location. One of the most beneficial areas is monitoring which is very easy because it is all in one place. There are many adapters added recently that can be used for new functionality. The solution is easy to operate and it is more mature than the cloud solution provided by SAP.

      The improvement team from SAP Process Orchestration is good at taking in customer feedback. Recently we voted for an update to a migrating mappings issue that has now been added to the solution and that problem is now resolved.

      What needs improvement?

      The solution could improve by making it more user-friendly by limiting the code required. We have to add some code in some cases where we need complex logic or some other functions. If this was able to be done in a more simplified manner then it would save a lot of effort and time. By liming code like in case of dynamic variables usage.

      We have experienced latency and reliability issues when using large amounts of data. In the future, they should come up with a solution to this problem. Latency in case of huge amount of data. Iterface gets timed out if data is very huge.

      For how long have I used the solution?

      I have been using SAP Process Orchestration for approximately 11 years.

      What do I think about the stability of the solution?

      The stability is very good, we have not experienced any major issues.

      What do I think about the scalability of the solution?

      The solution could improve in scalability. Files above 50 MB become a bit difficult to process. However, the scalability could improve if were using Microsoft Azure.

      We have approximately 15 people using the solution in my organization.

      How are customer service and technical support?

      We have experienced times where SAP support has not been able to solve our issue or other times they were not able to give back much feedback. There have been extended delays from one person to another. We have had some good experiences but they can improve on their knowledge and reducing delays.

      Which solution did I use previously and why did I switch?

      We previously used other solutions, such as Xi and Pi.

      How was the initial setup?

      The installation is quite easy to handle.  I have worked on previous versions also, this could be why I feel it is easy. It was easier for me to jump into the SAP Process Orchestration and feel comfortable with it.

      What about the implementation team?

      We did the implementation of the solution using a team within our company. Additionally, they handle the migration, maintenance, patching, and updates.

      What's my experience with pricing, setup cost, and licensing?

      Looking at market conditions, vendors nowadays are giving products at very low price levels. However, SAP Process Orchestration have not yet reduced their prices. The prices could be reduced a lot to stay competitive.

      What other advice do I have?

      I recommend SAP Process Orchestration because it has currently reached maturity over the last few years. I can see on the online forums there are many questions raised by customers and SAP is slowly taking care of all the issues that people were facing. This is a good solution and they do not need to quit using it to move to a cloud version.

      I rate SAP Process Orchestration an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Antonio Valladares Fernandez - PeerSpot reviewer
      Technological Partner at Code-10 IT Consultants SL
      Real User
      Top 5Leaderboard
      The most mature SAP integration suite, enabling integration of any scenario imaginable
      Pros and Cons
      • "In my opinion, SAP PO is the most mature suite of tools to integrate processes across SAP environments at this moment. It's really unbeatable because it allows you to integrate whatever scenarios you can imagine."
      • "I think the main area that SAP PO should improve on is offering pre-delivered content like they do when you use SAP Cloud Platform Integration (CPI). SAP should not forget that they still have a lot of customers using Process Orchestration and they should focus more on providing pre-delivered content in SAP PO."

      What is our primary use case?

      I am an integration architect involved in the implementation side of SAP PO (Process Orchestration) where we deploy hybrid implementations for customers. Of our ten current customers, most are technical users of SAP PO.

      Every day we integrate more and more components with other components. Naturally, the tendency of the market nowadays with middleware tools like SAP PO is to have all the various systems integrated within themselves and with third-parties, and so on.

      What is most valuable?

      In my opinion, SAP PO is the most mature suite of tools to integrate processes across SAP environments at this moment. It's really unbeatable because it allows you to integrate whatever scenarios you can imagine. Compared to the rest of the tools available, including other SAP tools like SAP Cloud Platform Integration, it's the most well-developed and versatile suite on the market when it comes to process integration.

      What needs improvement?

      I think the main area that SAP PO should improve on is offering pre-delivered content like they do when you use SAP Cloud Platform Integration (CPI). SAP should not forget that they still have a lot of customers using Process Orchestration and they should focus more on providing pre-delivered content in SAP PO.

      The other main problem nowadays is that there is no easy migration from SAP PO to SAP CPI. In terms of moving from Process Orchestration to Cloud Platfom Integration given all the connectivity requirements (not only within SAP environments, but also with third-party systems), I feel that there is more work yet to be done by SAP. In addition, the knowledge and know-how gained from using SAP PO cannot be fully translated into SAP CPI, so there's another area that they could look into making easier for users.

      For how long have I used the solution?

      I've been using SAP Process Orchestration for the past 12 years. 

      What do I think about the stability of the solution?

      It's a very stable and mature solution.

      What do I think about the scalability of the solution?

      SAP PO is not as easily scalable as the cloud solution, but it is certainly scalable. That's the idea, after all. Every day you need to integrate more components with other components, scaling up as you go.

      How are customer service and support?

      The technical support is good.

      How was the initial setup?

      The initial set up is quite easy and straightforward. Of course, that depends on who does it, but with my years of experience, it's not a problem. All in all, it took me around one week for the installation.

      What about the implementation team?

      I am the implementation consultant and I can say that the pre-requisites and staff requirements for implementing SAP are very target dependent, and it all depends on the project at hand.

      Like most other middleware tools, it's not particularly demanding in terms of having lots of people involved. However, you do need professionals who are well-qualified.

      What's my experience with pricing, setup cost, and licensing?

      The license is a one-time payment, and additional costs are only incurred on the infrastructure side since it's an on-premise solution.

      What other advice do I have?

      My advice is that it's not a good idea to re-implement the wheel. It's better to go with secure and mature tools. And if you have a SAP ecosystem it's better to stick with the products of SAP. SAP PO is a very mature product and if you're going the cloud middleware route, I'd put forward that it's a good idea to have a hybrid test scenario with a combination of SAP PO on-premise and SAP Cloud Platform Integration together.

      I would rate SAP Process Orchestration a nine out of ten.

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
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      PeerSpot user
      Ayemi Musa - PeerSpot reviewer
      Sr. ABAP Developer at Nigerian National Petroleum Corporation
      Real User
      Top 20
      Great integrations with a unique setup that is easy to use
      Pros and Cons
      • "The solution is easy to use."
      • "The usability is an area where it can be improved upon."

      What is most valuable?

      The solution makes it easy to solve integration problems. Most ESBs and most integration we do, we find it helps solve a lot of integration problems. 

      The solution is easy to use. SAP used to be difficult. It was known for being difficult, however, the feeling is quite understandable. The way it's been extracted, the way it's model-driven, it's a very unique product. 

      What needs improvement?

      The main job for building, developing, on the tool is the NWDS. That is a NetWeaver Development Studio, and it has some technical things you cannot do unless you switch over to the web version. Therefore, you find yourself switching between tools. You find yourself in contracts, with issues, errors, and all that. They should perfect that.

      Other than improvement in what it's currently doing, I do not have anything in mind in terms of a new feature that I would like to see. It just an improvement of what is already available.

      The usability, for example, is an area where it can be improved upon.

      For how long have I used the solution?

      We've been using the solution since 2018. It's been a few years at this point since we first launched it.

      What do I think about the stability of the solution?

      The solution is very stable. It doesn't have bugs or glitches. It doesn't crash or freeze. It's quite reliable.

      What do I think about the scalability of the solution?

      As it is with most SAP solutions, the set-up for the scaling, we don't have experience with that. We are just using a single server, a single point of failure. We don't have experience with scaling.  That said, my intuition tells me that it's going to be a bit complex. It likely scales. The question as to how easily it does is what I can't really speak to.

      How are customer service and technical support?

      Mostly, our team does the technical support. It's our own technical team that would handle any issues. For that reason, we have not had any direct technical support encounters or any reason to escalate to SAP Global as of right now. For that reason, I can't really speak to their level of knowledge, helpfulness, or responsiveness.

      How was the initial setup?

      The initial set-up was done by a different team. Our business team handled it for the most part. I'm a developer and didn't really play a role in the implementation.

      My understanding, however, is that it's not a very straightforward thing. It can be a little bit complex. In order to get different properties, you need to put together different materials.

      What other advice do I have?

      We're just a custumer. We don't have a business relationship with the company.

      The last I checked, we were using the 7.5 version. It may have since switched to 7.6, however, I'm not 100% sure. We typically use the latest version of the solution.

      On a scale from one to ten, I would rate this product at a nine. We've been pretty happy with it overall.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Vishal Khare - PeerSpot reviewer
      IT manager at a wholesaler/distributor with 10,001+ employees
      Real User
      Top 5Leaderboard
      Stable, works well with other SAP products and has helpful technical support
      Pros and Cons
      • "The solution is stable."
      • "The solution could be more scalable."

      What is our primary use case?

      We are using the solution for authentication purposes.

      The product is a useful solution for integrations with any internal systems or any third-party systems as we're connecting SAP to our end-user.

      What is most valuable?

      SAP works best when a business doesn't require any additional apps in the architecture.  

      The solution is very stable. 

      Technical support is helpful.

      What needs improvement?

      The solution could be more scalable.

      SAP doesn't recommend anyone to use this tool for high-volume transactions.

      SAP does not recommend users to connect PI Process to be connected to third-party systems. If SAP was more complete, we wouldn't need to have third-party apps within the system. Right now, we need either DataPower or an IBM CVM solution to act as that connect point. 

      For how long have I used the solution?

      In terms of the Orchestration, I've been using it for the last three years, however, the systems landscape I've been familiar with for more than ten years.

      What do I think about the stability of the solution?

      The stability of the product is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

      What do I think about the scalability of the solution?

      The solution isn't meant to scale when high-volume transactions are in play. The scalability could improve. 

      Currently, the technical team is using it, and all the users who are using SAP for the first time are connected via an API due to the fact that they are integrated with a third party or other internal downstream applications.

      How are customer service and support?

      While I have never contacted technical support, my technical team has. Their level of service is fine. We have an enterprise license and it's a very big company. The responses we get are very quick. We have SAP implemented in almost 38 countries. 

      How was the initial setup?

      I was not involved in the initial setup. I cannot speak, from first-hand experience, how easy or difficult it was at the outset. 

      It's a BI (Business Intelligence) solution and we have a few managers that assist in maintaining it. 

      What other advice do I have?

      I'd rate the solution at an eight out of ten. We've been pretty happy with the product so far. 

      I would recommend the solution to others. All SAP products are good. As long as businesses are flexible they will be fine. If they try to customize any of the SAP solutions themselves, it becomes really hard in terms of the process.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Sudheer Patnaik - PeerSpot reviewer
      IT Integration Architect at Philip Morris International Inc.
      Real User
      Plenty of features, great support, but implementation could improve
      Pros and Cons
      • "SAP Process Orchestration has all the features that are necessary."
      • "SAP Process Orchestration could improve from an API standpoint. This is not an API management tool, which is one of its drawbacks. However, SAP has released an SAP Cloud Platform Integration which has all of the features, such as API management along with process integration to replace what they had previously."

      What is most valuable?

      SAP Process Orchestration has all the features that are necessary.

      What needs improvement?

      SAP Process Orchestration could improve from an API standpoint. This is not an API management tool, which is one of its drawbacks. However, SAP has released an SAP Cloud Platform Integration which has all of the features, such as API management along with process integration to replace what they had previously.

      There will not be any more improvements to SAP Process Orchestration because they are ending the support for the solution. All the users using SAP Process Orchestration should move to SAP CPI, this is what is replacing. There are no longer any updates and they only offer maintenance.

      This solution is only going to be supported until 2027 or it might be extended to 2030. However, there will only be maintenance support. No additional features will be provided or released.

      For how long have I used the solution?

      I have been using SAP Process Orchestration for approximately 11 years.

      How are customer service and support?

      The technical support from SAP Process Orchestration is good, but the response times are based on the priority of the issue which causes delays. However, SAP offers different support. If you need priority to your issues, you can choose MaxAttention, which is a different kind of support that SAP offers. MaxAttention is very good in terms of emergency issues.

      How was the initial setup?

      When SAP Process Orchestration is integrated it is important it is done well. This can be done through the services and architecture. There are many connectors to do most of the complex integrations.

      It is important to understand how Java works and the pipeline.

      What other advice do I have?

      Someone who has to work on a PO should at least have a basic understanding of Java because as it is an integration tool, the way SAP provides to transform the messages from one structure to another is very good. This understanding of Java as a backend is important because SAP also supports writing mappings on Java, which they call it Java Mappings.

      I would rate this tool from an ESB point of view for integrating on-premise applications, a nine out of ten, not as an overall integration tool. An overall integration tool has API management which is missing.

      I rate SAP Process Orchestration a seven out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
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      Buyer's Guide
      Download our free SAP Process Orchestration Report and get advice and tips from experienced pros sharing their opinions.
      Updated: September 2022
      Buyer's Guide
      Download our free SAP Process Orchestration Report and get advice and tips from experienced pros sharing their opinions.