The customer service and support are good. But everything has its limitations. For example, being more responsive and providing clearer documentation would be helpful. Standard documents are fine, but in certain situations, when facing specific errors or issues, partners or consumers expect customized solutions rather than just links to existing documents. If a customer encounters an error while using the cloud services and developing something for their client, they would prefer tailored solutions to resolve it rather than generic URLs to past documents. This is a challenge for all cloud service providers, including Azure, AWS, and Oracle. Improving in these areas would be beneficial and greatly help the users.