SAP Cloud Platform OverviewUNIXBusinessApplication

SAP Cloud Platform is the #3 ranked solution in top Integration Platform as a Service providers and #6 ranked solution in PaaS Services. PeerSpot users give SAP Cloud Platform an average rating of 8.0 out of 10. SAP Cloud Platform is most commonly compared to Amazon AWS: SAP Cloud Platform vs Amazon AWS. SAP Cloud Platform is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
SAP Cloud Platform Buyer's Guide

Download the SAP Cloud Platform Buyer's Guide including reviews and more. Updated: December 2022

What is SAP Cloud Platform?

SAP Cloud Platform is an integration platform as a service (iPaaS) and PaaS cloud tool. It powers applications that deliver real-time insights to contribute to more effective and timely decision-making. Customers all over the world from different-sized companies use SAP Cloud Platform to build application extensions, integrate landscapes, or extend existing enterprise applications in the cloud.

The platform incorporates innovative technologies, including big data, Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML). SAP Cloud Platform supports native services and products by SAP, as well as partners with popular platforms such as Microsoft Azure, Google Cloud Platform, Amazon AWS, and Alibaba Cloud.

Users of the product can extend, integrate, and develop applications on premises and in the cloud. The product offers flexibility, agility, and scalability, as it enables easy integration and connection of different applications within the platform. The solution is based on open standards and provides a wide range of development tools.

SAP has announced that they are removing SAP Cloud Platform as a brand name and moving its capabilities within SAP Business Technology Platform (SAP BTP). The features of SAP Cloud Platform will be integrated into SAP BTP to assist with data management and analytics, alongside other components of the platform. Existing customers of SAP Cloud Platform will continue to benefit from its products under SAP Integration Suite and SAP Extension Suite.

SAP Cloud Platform Capabilities

The solution offers a wide variety of tools, application capabilities, services, and application programming interface (API). These can be categorized in the following ways:

  • Enterprise extensions: The features of SAP Cloud Platform in this category include SAP Localization Hub, Tax Service, Data Enrichment for SAP S/4HANA, SAP Data Quality Management, SAP Business Application Studio, ABAP environment, and SAP Web IDE.

  • Intelligent BPM: This set of features includes SAP Intelligent Robotic Process Automation (RPA), Process Visibility, Business Rules, and Workflow.

  • Integration Suite: The features of SAP Cloud Platform in this category include Open Connectors, OData Provisioning, API Management, Cloud Integration, and Smart Data Integration.

  • Digital experience: Features in this category include SAP Conversational AI, Mobile Services, Document Service, Portal, SAP Build, SAPUI5, and SAP Fiori Cloud.

  • Data-driven insights: This category of capabilities includes SAP Leonardo Internet of Things, SAP Data Intelligence, SAP Edge Services, IoT, SAP HANA Cloud, SAP Web Analytics, SAP Streaming Analytics, SAP ASE Service, and SAP Analytics Cloud.

  • Platform foundation: Alert Notification, Application Logging, Data Retention Manager, Job Scheduler, Java Server, and Transport Management are included in this group of capabilities.

SAP Cloud Platform Benefits

The platform has many benefits which improve their client’s workflows. They include the following:

  • SAP Cloud Platform facilitates the seamless integration of existing solutions and hybrid system landscapes.

  • The solution assists companies to deliver tailored end-to-end interfaces for improved user experience through software development kits (SDKs).

  • It simplifies application interface management through the option of building apps in the Kubernetes environment.

  • SAP Cloud Platform simplifies the development of native business applications through the various development tools and capabilities it offers.

  • It provides companies with a wide range of pre-configured business services.

  • Companies are offered the possibility to streamline the integration of new apps with a lowered overall cost of ownership.

  • The product can reduce costs for organizations, as it does not require an up-front investment in software or hardware.

  • The solution can increase productivity for developers through its supported open programming standards.

Reviews from Real Users

Shylaraj AK, a senior architect at a construction company, describes SAP Cloud Platform as easy to maintain, great features, and helpful support, which attributes to his high rating for the product.

Ehab-El H., chief executive officer at Asis, likes SAP Cloud Platform because it is easy to use with a fast deployment and straightforward setup.

SAP Cloud Platform was previously known as SAP HANA Cloud Platform.

SAP Cloud Platform Customers

Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve

SAP Cloud Platform Video

SAP Cloud Platform Pricing Advice

What users are saying about SAP Cloud Platform pricing:
"Cost-wise, I'm unsure of how expensive the SAP Cloud Platform is."

SAP Cloud Platform Reviews

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Shylaraj AK - PeerSpot reviewer
Senior Architect at a construction company with 10,001+ employees
Real User
Top 5Leaderboard
Easy to maintain, great features, and helpful support
Pros and Cons
  • "It’s easy to maintain, as everything is handled by SAP."
  • "The current pricing model is credit-based. We would like to have more information about the usage of the existing applications."

What is our primary use case?

We are using the solution for our mobile services mainly, and we have a full SAP Integration Suite.

How has it helped my organization?

SAP Cloud Platform has got a lot of new developments and innovative capabilities. Earlier, we used to have development with limited tools on-premise. After SAP Cloud Platform, which is currently known as SAP Business Technology Platform, it has got a different indication. For example, the analytics are on the cloud and it has got development interfaces. It has got intelligent technologies in different areas. We use all these innovative capabilities which SAP provides, and we develop our system and our applications based on that.

What is most valuable?

Technical support is helpful. We are in contact with them often.

The solution is stable.

It’s easy to maintain, as everything is handled by SAP.

The scalability is good.

We’re happy with all of the features on offer.

What needs improvement?

The current pricing model is credit-based. We would like to have more information about the usage of the existing applications. That could improve.

Recently, SAP has introduced login, more of a free trial where you can trial and error, so you can try something without paying any subscriptions, so that's good. So similar, more applications can be hosted on free trial so that people can try them first, and then if they like it, then they can go for it.

Buyer's Guide
SAP Cloud Platform
December 2022
Learn what your peers think about SAP Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
670,080 professionals have used our research since 2012.

For how long have I used the solution?

I’ve been using the solution for three years.

What do I think about the stability of the solution?

The performance is pretty good and it's also stable. We don't have any downtime.

What do I think about the scalability of the solution?

It's completely managed by SAP, so you don't have to worry about the scalability part. You can just deploy your subaccounts and SAP would be managing the infrastructure and all the storage, networking, and everything. We will be able to just deploy applications and manage without having to worry about sizing.

Currently, we have around 30 users using it for development integration and different purposes. They are actually working on it. On the other side, the user point of it is around a thousand plus users on the application side.

Slowly, there are more and more products being introduced in the SAP Business Technology Platform, that's the Cloud Platform. We have a lot of systems running on-premise as well, and here is where you have the possibility to increase usage. Sometimes your on-premise systems will come to the end of life. You don't have to upgrade those systems which are running on-premise. Instead, you can migrate your application to the SAP Cloud Platform and start using the solutions which are provided by SAP. From that point of view, you don't have to do any system administration. You don't have to do any hardware maintenance. It will be completely managed basically. From our side, slowly the usage would be increased, for sure.

How are customer service and support?

We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers and SAP to promote the product, as and when needed. For example, currently, we have a lot of applications are running on the SAP data center. It's called Neo data center and SAP is slowly reducing the usage of the SAP data center SAP is encouraging to move to the multi-cloud. It's called Cloud Foundry, the Cloud Foundry open-source platform where you can do the developments in all the different hyperscalers. SAP is helping us to do the migration from the Neo platform, that is the SAP data center, to the Cloud Foundry data center.

Which solution did I use previously and why did I switch?

We had all the systems running on-premise. However, when the SAP Cloud Platform was introduced, then we started using the native solutions and native applications provided by SAP. You have the possibility to connect the backend systems which are running on-premise using SAP cloud connector. This is the kind of usage, that we started with when using the SAP Cloud Platform for the first time and we have been pretty happy.

How was the initial setup?

The initial setup is pretty straightforward and SAP has got a lot of YouTube videos where they explain how to configure different applications or subaccounts and how to integrate with the backend systems. With a lot of SAP-provided YouTube videos, it’s easy.

We have slowly started deployment. W haven't gone for a big bang approach. Also, we have started using the Business Technology Platform, the SAP cloud applications. We have developed some small applications. Once we are quite familiar with it, then we will migrate the SAP applications from the cloud. We’re going nice and slow.

There is no maintenance needed on our side. It's completely managed by SAP and the deployment of the applications is pretty fast. You have a different environment where you do the development and your production, so you will use the subaccount server. You can do the developments in the development subaccount, then you can transport them to the production subaccount. It's super easy.

What about the implementation team?

We have a service provider. We use a third-party service and we have a native team who is supporting this application. We have an in-house team as well. At the same time, we have gotten pretty good help from SAP’s side.

What's my experience with pricing, setup cost, and licensing?

I don't have the details about pricing. It's been managed by a different contract team. We have only the user-based information, and the technical information. The cost part is managed by a different team.

It's a subscription. You just subscribe to whatever services you want and you get certain credits upfront. For example, when you get a first-time account, and if you choose the SAP Cloud Platform, then SAP would be providing certain credits. That credit would be reduced based on your usage. At the end of the month, you will come to know how much credit is left for you, then you can just increase or start using

Which other solutions did I evaluate?

We did not look at other options. Currently, we have a lot of dependency on the SAP product as we have 25 different SAP products running.

What other advice do I have?

SAP Cloud Platform is an online platform, so it's getting updated all the time. There is no particular version. We have a multi-cloud provider. In the SAP Cloud Platform, you can choose different hyperscalers according to your requirements. We have a few subaccounts running in SAP data centers and a few subaccounts running in Azure.

SAP has got a new program called RISE with SAP. For the RISE with SAP program, it's everything in a single contract with SAP. You don't have to have a different contract for different products. SAP would be hosting the infrastructure and you have the possibility to choose the hyperscalers. You can choose which hyperscaler you want to run your systems and the RISE with SAP program includes SAPs Cloud Platform. With that program, SAP is encouraging new greenfield implementations and for us, more customers. Also, they have plans for integrating with bigger customers as well. They have different options for this RISE with the SAP program. So that would be really nice if any new organization needs pitching into or trying to get in with the SAP Cloud Platform. RISE with SAP is the first thing that they have to go with. SAP will come and they'll cover all the information, whatever is needed.

I’d rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partners
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Sajith Paul - PeerSpot reviewer
Prime Associate Member at a computer software company with 11-50 employees
Real User
Top 5
Stable and has good features such as role-based permissions, but is less flexible and has limited offerings compared to other solutions
Pros and Cons
  • "Though I'm not a massive fan of the SAP Cloud Platform, it has good features, such as its integration with other SAP solutions. When integrating with SAP or even the SAP sister company SuccessFactors and other companies SAP has acquired, you also enjoy data features in the SAP Cloud Platform, such as role-based permissions and other characteristics you can import from SAP."
  • "From what I understand, the SAP Cloud Platform is for implementation on AWS or Azure, and it's not meant to be a full-fledged cloud solution, so while using the platform, an area for improvement is that it has fewer offerings and is less flexible when compared to AWS. AWS has a lot more flexibility than the SAP Cloud Platform. I've also used Azure in college and AWS in between, and I prefer AWS over the SAP Cloud Platform. The only reason I would ever stick with the SAP Cloud Platform is to create applications integrated with SAP or with other companies within SAP, such as SuccessFactors. When you go into the SAP Cloud Platform web page, it's a bit bland and has relatively limited offerings. For example, there doesn't seem to be in-house MongoDB support, but I realize there's in-house support for the PostgreSQL database, so there are fewer offerings in the SAP Cloud Platform. Yes, you can always go for a database on the actual MongoDB server rather than depending on the offerings of the SAP Cloud Platform. However, it's still better to support MongoDB from the platform, so payment is consolidated, rather than going to a different location to make a payment. Another room for improvement in the SAP Cloud Platform is the need to create an SAP subaccount if you need to use the platform unless you have an SSO login by Google or if you're using a different identity provider such as Microsoft or Google. Instead of requiring dependency on SAP, it would be good if users could use the SAP Cloud Platform even without a subaccount on SAP. For example, when hosting an application on AWS or Azure, you don't have to create an account in Amazon or Microsoft. You can still do it using Google. You can use almost anything, so I'd like SAP to improve by removing the dependency, particularly the requirement to create an SAP account to use the SAP Cloud Platform."

What is our primary use case?

We create applications for other companies to power HR experiences. Mostly somewhat complicated web applications, so that's where we use the SAP Cloud Platform. The web applications may have standard backend launches and use front-end technologies such as React or even the conventional SAP WiFi, so we use the SAP Cloud Platform for those cases.

What is most valuable?

Though I'm not a massive fan of the SAP Cloud Platform, it has good features, such as its integration with other SAP solutions. When integrating with SAP or even the SAP sister company SuccessFactors and other companies SAP has acquired, you also enjoy data features in the SAP Cloud Platform, such as role-based permissions and other characteristics you can import from SAP.

What needs improvement?

From what I understand, the SAP Cloud Platform is for implementation on AWS or Azure, and it's not meant to be a full-fledged cloud solution, so while using the platform, an area for improvement is that it has fewer offerings and is less flexible when compared to AWS. AWS has a lot more flexibility than the SAP Cloud Platform.

I've also used Azure in college and AWS in between, and I prefer AWS over the SAP Cloud Platform. The only reason I would ever stick with the SAP Cloud Platform is to create applications integrated with SAP or with other companies within SAP, such as SuccessFactors.

When you go into the SAP Cloud Platform web page, it's a bit bland and has relatively limited offerings. For example, there doesn't seem to be in-house MongoDB support, but I realize there's in-house support for the PostgreSQL database, so there are fewer offerings in the SAP Cloud Platform. Yes, you can always go for a database on the actual MongoDB server rather than depending on the offerings of the SAP Cloud Platform. However, it's still better to support MongoDB from the platform, so payment is consolidated, rather than going to a different location to make a payment.

Another room for improvement in the SAP Cloud Platform is the need to create an SAP subaccount if you need to use the platform unless you have an SSO login by Google or if you're using a different identity provider such as Microsoft or Google. Instead of requiring dependency on SAP, it would be good if users could use the SAP Cloud Platform even without a subaccount on SAP. For example, when hosting an application on AWS or Azure, you don't have to create an account in Amazon or Microsoft. You can still do it using Google. You can use almost anything, so I'd like SAP to improve by removing the dependency, particularly the requirement to create an SAP account to use the SAP Cloud Platform.

In the next release of the SAP Cloud Platform, it would be exciting to see more in-house support for many new features, similar to what AWS or Azure offers. It could be different types of systems instances, though that could already be there, so I'm unsure about that. Including MongoDB support on the platform similar to what's offered on AWS would be great because I use MongoDB a lot, and I've even used it for personal tasks, so I'm a bit biased. For example, in AWS, you can have a MongoDB system with 750GB and limits and calls per month. It would be nice if MongoDB support is available in the SAP Cloud Platform.

For how long have I used the solution?

I've been employed in the company for fifteen months. I was a freshman out of college and employed here, so I've used the SAP Cloud Platform since joining the company.

What do I think about the stability of the solution?

The SAP Cloud Platform is stable, and I haven't had many issues with it. My use case for the platform has been mostly limited, though. Hence, I'm unsure if that stability I'm experiencing applies to every single scenario, but whatever I've used the SAP Cloud Platform for so far seems pretty stable.

How are customer service and support?

I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.

Which solution did I use previously and why did I switch?

As many of our applications require SAP data and integration, we went for the SAP Cloud Platform, though we also have a separate AWS solution.

How was the initial setup?

I don't have information on how straightforward or complex the SAP Cloud Platform setup is because the technical staff did it for the company. I'm a developer who builds and deploys applications, and I also manage the SAP Cloud Platform a bit, but I'm not involved in setting it up.

What's my experience with pricing, setup cost, and licensing?

Cost-wise, I'm unsure of how expensive the SAP Cloud Platform is.

What other advice do I have?

I'm a site developer, so I'm not technical enough to know which version of the SAP Cloud Platform I'm using.

SAP Cloud Platform is deployed on a public cloud, not on-premises. It's on AWS, with BTP.

In the company, the number of people who have access to and use the SAP Cloud Platform is close to ten. Not everyone has access to it. Only a small group of people has access to the SAP Cloud Platform.

The only advice I would give anyone planning to use the SAP Cloud Platform is more of a personal opinion on how I've used the software. I'd advise you only to use it if you have dependencies associated with SAP. Otherwise, please go for a more generic cloud provider such as AWS or Azure. I prefer Azure over AWS because of the more straightforward and more organized UI and console compared to AWS. Azure is more user-friendly than AWS.

My rating for the SAP Cloud Platform is seven out of ten because it's mostly stable, though I have no information on its licensing costs. After all, that's handled by someone else, so I'm unsure if the platform has any hidden charges. Its integration with SAP solutions is impressive, so if you have applications that utilize SAP data, the SAP Cloud Platform is pretty good. I'm taking away three points from the perfect score of ten because the platform still lacks many features and is very basic compared to the offerings from competitors such as AWS and Azure.

My company has a partnership with SAP.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Buyer's Guide
SAP Cloud Platform
December 2022
Learn what your peers think about SAP Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
670,080 professionals have used our research since 2012.
SAP Solution Lead for US,Canada and Latam at a tech vendor with 10,001+ employees
Real User
Top 20
Easy to set up and expand with lots of great features
Pros and Cons
  • "The solution has a lot of great features."
  • "When they innovate too fast, they end up confusing their customers."

What is our primary use case?

We are not using SAP, however, we will provide SAP implementation and operation services.

There are various use cases. You take the common processes, finance, supply chain, procurement, then some kind of your HR, and processes like asset maintenance. It can be used there. When it comes to an individual industry like manufacturing, logistics, or the sales processes areas, in the current versions of SAP, those use cases are a little bit more open-ended for the larger customers.

What is most valuable?

The solution has a lot of great features. It's great to use for procurement processes and cash management tasks - including bank communication.

Consolidation and group reporting are helpful.

The initial setup was straightforward.

The solution can scale well.

What needs improvement?

In the planning area, IBP is there, however, with IBP still, there are a lot of customizations we need to do. There are integration areas we need to improve, and IBP processes also. IBP is a little bit of a closed process.

If you see the SAP product span, there are so many cloud versions. It is good as an add-on, or to plug in all of them. If that was possible, to plug them all together, that would be good. When it comes to giving a license BOM, there is so much confusion about that. For example, why there are so many items added to that? They could simplify it a bit, or create one cloud product instead of three or four different licenses. They can eliminate more than 20% or 30% of the BOM component, which currently SAP is doing as a separate line item.

Reporting is confusing. There are three or four areas. One is the 4HANA SAP, then BPC reporting. It's too much. The customers do not have that much knowledge in order to choose for themselves the best way to approach reports and so they are getting confused. At least in the near future, they have to start standardizing the way S4 is standardized now. 

When they innovate too fast, they end up confusing their customers.

For how long have I used the solution?

I've been working on the solution for the last 13 years. 

What do I think about the stability of the solution?

While the stability is good, when there is no proper data modeling, when that happens, it can be unstable. 

What do I think about the scalability of the solution?

The solution is very scalable. 

How are customer service and support?

We've been happy with technical support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is pretty simple. The time it takes to deploy depends on the client and the environment, however. 

You need customer buy-in and for them to earn the system a bit as well. Many don't want to change right away. Many are working with legacy systems. For a medium to small setup it shouldn't take more than six or seven months to deploy fully. 

The amount of people you will need for deployment and maintenance also varies. If a company is into manufacturing, logistics, sales, service, finance, HR, supply chain, planning, asset maintenance - if they have all the processes - then it will need around 15 different people. Not all of them will be required for hte full six months, however, you'll need someone from each area involved at some point. 

What about the implementation team?

We are implementors. We implement SAP on behalf of customers.

What's my experience with pricing, setup cost, and licensing?

Their enterprise management has standard pricing. This means whatever you use, the cost will be, almost more or less the same, however, there are other components where it depends on the volumes of your business. The licensing model for each application is different, not all of them follow the same model.

What other advice do I have?

We are the gold partners with SAP.

I'm an enterprise architect.

I'd recommend the solution to others. It works across various departments.

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner/integrator
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Andres_Giraldo - PeerSpot reviewer
Solution Architect at a tech company with 10,001+ employees
Real User
Top 20
Useful ANA replications, easy to set up, and offers an ROI
Pros and Cons
  • "The HANA replications are very useful."
  • "When I started looking at the client's IT architecture, I started by doing a study of their services, DVM, data volume, and management services. According to the results, they could be a lot better at this."

What is our primary use case?

The main purpose is migration. Right now, clients are migrating from hosting services in a private cloud to SAP services in the cloud.

We just sell the service to clients. I understand the architecture and I’m able to propose an architecture to clients.

How has it helped my organization?

We have a client that had an AIX and we’ve put in a proposal to migrate those services to Linux with a cyber database. We will use GCP migration tools to do that.

What is most valuable?

The HANA replications are very useful.

What needs improvement?

When I started looking at the client's IT architecture, I started by doing a study of their services, DVM, data volume, and management services. According to the results, they could be a lot better at this.

We’d like the product to be like a web service and allow us to download an application on the computer to operate the systems.

For how long have I used the solution?

I’ve used the solution since 1998. It’s been a long while. I’ve used it in the past 12 months.

What do I think about the scalability of the solution?

The solution is easy to scale. We have clients that have from 500 all the way up to 4,000 users. The majority are ERP users. The majority of the clients we work with use SAP as their core business solution. They increase the use depending on their business needs.

Which solution did I use previously and why did I switch?

We previously only used solutions that were deployed in-house. In terms of corporate solutions, I’ve only mainly dealt with SAP.

How was the initial setup?

The initial setup was pretty simple. I’d rate it four out of five in terms of ease of deployment. It’s very user-friendly, which makes it straightforward.

I don’t directly work on the implementation. I work in presales developing the architecture.

How many people you need to deploy and maintain the solution depends on the landscape. It varies.

What about the implementation team?

An integrator handled the initial setup.

What was our ROI?

We have seen an ROI. I’d rate it at a four out of five in terms of the return a user can expect.

What's my experience with pricing, setup cost, and licensing?

The prices are very similar from solution to solution. Microsoft Dynamics, however, is cheaper than SAP or Oracle. While SAP is expensive, it is a very good product.

Which other solutions did I evaluate?

We did look at Oracle e-Business Suite. I know a bit about it, however, my knowledge is not that deep.

What other advice do I have?

I’m a cloud architect. I’m in pre-sales. My company is a partner with SAP.

I’d advise potential users to use the most standard version of SAP services and to use older S/4 HANA services.

SAP solutions are pretty good as long as they are standard solutions and do not have a lot of data.

We’re using the latest version of the solution. I don’t know the exact version number.

We use private, public, and hybrid clouds. I work with various clouds, including AWS, Azure, and IBM.

I’d rate the solution an eight out of ten. It fulfills our client’s business needs.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Chief Executive Officer at Asis
Real User
Easy to use with a fast deployment and straightforward setup
Pros and Cons
  • "The solution can scale."
  • "While it was good for a small entity, it was not ideal for a large enterprise."

What is our primary use case?

The team was using it internally as a sort-of demo. It was collecting the results instead of the customer doing it himself. 

They came in the beginning and said it's easy to implement. The solution was good for both very little or lots of development.

What is most valuable?

The ease of use and the fast deployment times were what the team really liked about the product.

The setup was straightforward. 

The solution can scale.

It's very stable.

What needs improvement?

While it was good for a small entity, it was not ideal for a large enterprise. 

I don't recall dealing with a lack of features. 

For how long have I used the solution?

I used the solution for about a year.

What do I think about the stability of the solution?

The stability was good. There were no bugs or glitches and it didn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale. That's not an issue.

We had ten users on the product.

For us, we used it as a test environment and did not use the solution extensively.

How are customer service and support?

We were only demoing the product and therefore did not really use technical support.

Which solution did I use previously and why did I switch?

The team was also familiar with Oracle Cloud Platform.

How was the initial setup?

The solution was easy to set up. It wasn't overly complex or difficult. I'd rate it at a five out of five in terms of ease of setup. It was very simple. 

It took us about two weeks to get everything up and running. We were able to do a demo with the customer as well.

We had two users for the deployment and had maybe three or four people handling any maintenance requirements. 

What about the implementation team?

We handled the entire implementation in-house. We did not need any assistance from any outside consultants or integrators. 

What was our ROI?

It is possible to get an ROI if you use this solution.

What's my experience with pricing, setup cost, and licensing?

I'm not sure what the licensing costs were. However, it wasn't overly expensive. I'd rate it 3.5 out of five in terms of affordability.

Which other solutions did I evaluate?

I'm not sure if other options were looked at.

What other advice do I have?

We weren't really a customer or a partner. We were testing the product.

I was not the person directly using the solution. It was used a year ago in my company. I was collecting the opinions from the team who's using such a thing against other computation options like Oracle or DataMix.

For security purposes, we used the on-premises deployment. 

My advice to anyone who is doing such a thing right now is not to listen to the old reputation of SAP in terms of complexity and difficulty in deployment. We fast-tracked. We didn't use many resources. We didn't have the complexity. In my opinion, they should try it at least for a testing period. SAP is famous for one thing, which didn't change, which is its stability. 

I'd rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Process Integration Tech Lead at a manufacturing company with 10,001+ employees
Real User
Top 20
Excellent technical support, user-friendly, and easy to set up
Pros and Cons
  • "It’s great that we have the entire suite of SAP at our fingertips."
  • "I can’t speak to features that may be missing."

What is our primary use case?

We primarily use the solution for integration purposes.

How has it helped my organization?

It has facilitated integration with SAP and other products.

What is most valuable?

I’m not sure what the most valuable feature is for my team. It works.

It’s great that we have the entire suite of SAP at our fingertips.

The initial setup is straightforward.

It integrates well with our other SAP solutions.

It’s very easy to use.

What needs improvement?

I can’t speak to features that may be missing.

For how long have I used the solution?

I’ve been using the solution for around 10 years. I’ve used this solution in the past 12 months.

What do I think about the stability of the solution?

It is very stable. There are no bugs or glitches and it doesn’t crash or freeze. It’s reliable. It performs well.

What do I think about the scalability of the solution?

Scalability is not a problem. We have around 100 users and they are all integrators.

It’s extensively being used in the company.

How are customer service and support?

Technical support has been excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

The initial setup is not overly complex or difficult. It’s simple and straightforward.

I’d rate the ease of setup at a four out of five.

The deployment itself was so long ago. I'm not the product owner of that infrastructure. I don't have details with me in regards to how long it took or what steps were involved.

I’m not sure how many staff members we need for maintenance.

What about the implementation team?

We handled the implementation in-house with our own team. We didn’t need the help of consultants or integrators.

What was our ROI?

We get a good ROI. I’d rate it as four out of five.

What's my experience with pricing, setup cost, and licensing?

I don’t have any details in regard to pricing.

Which other solutions did I evaluate?

We did evaluate other options. For example, as I recall, we looked into Oracle as an option. I don’t recall if there were others. It was a long time ago. We chose SAP as it integrated well with our other SAP solutions.

What other advice do I have?

SAP is one of our vendors. We have a workshop with them. Then we have direct communication with them.

I manage a team. I don't use it directly. I manage a team that uses it. I’m not sure what version we are on. However, it is always the latest version or the previous version of the product.

I’d rate the solution nine out of ten. It’s very easy to use and integrate, especially with other SAP solutions.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Associate Director- People Analytics at NielsenIQ
Real User
Top 20
Easy to use, low-maintenance, and expandable
Pros and Cons
  • "The maintenance part can be outsourced easily."
  • "In person, when the development happens, we were told that it's flexible and customizable. However, sometimes, it's challenging to customize."

What is our primary use case?

We are using SAP Cloud for analytics progress and for planning and other reporting purposes. We also use the cloud for one of the SuccessFactors.

What is most valuable?

It's an easy tool. We don't have to have an in-house maintenance kind of thing. The maintenance part can be outsourced easily. It's expandable based on the requirements and easy to expand as needed. We don't have to maintain all the infrastructure either.

What needs improvement?

In person, when the development happens, we were told that it's flexible and customizable. However, sometimes, it's challenging to customize. Maybe this is how the feature works. That's the only thing I have noticed that’s a problem for us.

When we try to implement it, we realized that "Hey, this feature is not working or is not here.” We thought some were basic features. However, if you don't see the features you were expecting, you get disappointed. Some features are still under development even though we've been told they are available. When we implemented it, we realized they were still not there.

For how long have I used the solution?

I’ve been using the solution for seven or eight years.

What do I think about the stability of the solution?

I can vouch for the stability. It’s reliable. the performance is good. there are no bugs or glitches and it doesn’t crash or freeze.

What do I think about the scalability of the solution?

The solution scales well. It’s easy to expand.

It's easily scalable when we need to expand or increase the capacity. You don't have to worry too much about having a lot of infrastructures. This is beneficial. On a scale of one to ten, I’d rate scaling at a nine.

We have about 700 users on the solution. The whole company is on the solution.

How are customer service and support?

My technical team is talking to SAP directly. However, I haven't seen any escalation for quite some time. It's pretty good support in general.

How was the initial setup?

The initial setup is straightforward and not overly complex.

We only need a small team to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

I’m not sure how much the solution costs overall.

What other advice do I have?

We have a partnership with SAP.

We are using the most recent version of the solution.

My advice would be for people to know their business case. SAP, not necessarily all the time, is suitable based on the scale. It's good for a medium and a large company one day.

I’d rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Kumar Saurav - PeerSpot reviewer
Director - SAP BTP at Incture
Real User
Top 5Leaderboard
Good integration with all SAP versions; error logging lacks analysis
Pros and Cons
  • "Great Integration Suite, with CPI being its stable component."
  • "Shows errors without providing any analysis."

What is our primary use case?

We are partners and customers of SAP. I'm a company director. 

What is most valuable?

The best feature of this product is its integration with all SAP versions. I also like the Integration Suite, with CPI being its stable component. We use Workflow Engine and CPI as our two basic components. The platform also moved to a subscription model which was a major breakthrough. On the technical side, SAP provides guides and detailed documentation.

What needs improvement?

For some of our customers, the product is too costly to purchase all the components or services. The logging aspect is difficult, the errors are there but there's no analysis. It would be helpful to have that. We sometimes get the standard text error but without any indication of where to look for it which means that an error takes longer to resolve. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Stability has improved over time and it is now quite stable. Previously only the services were available, now we have the platform as service, which is progress.

What do I think about the scalability of the solution?

Scalability is good and seamless. 

How are customer service and support?

SAP has improved greatly in terms of technical support. Based on input from various companies, including us, they have acted on our feedback and they've made some changes. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy, at least for a technical team. For general customers it's not that easy.

What's my experience with pricing, setup cost, and licensing?

The licensing model has changed and is now based on usage and number of calls. New customers can evaluate their potential cost by the calculation sheet provided by SAP. It helps to understand what the cost is likely to be because price can vary widely depending on your use case. 

What other advice do I have?

I rate this solution seven out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
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Updated: December 2022
Buyer's Guide
Download our free SAP Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.