SAP Signavio Process Intelligence Reviews

It's a process mining tool.

The use cases have been secondary insights. We're working with clients to process insights and SAP insights. I look at their pain point processes and bring intelligence investigations to those processes. Intelligence by itself is expensive and scattered. However, if you want to focus on your pain point, it's highly effective.

Building the investment to start to just kind of build dashboards to monitor processes has been very useful. This product gives us the ability within intelligence to utilize signal programming or signal widgets to build monitoring within the issued processes. If I have a process and I've got, let's say, conformance issues, I can build those investigations within intelligence. I can monitor them on a daily basis to see how often these processes are following the right process flow and how many times are people outside that flow, for example. Also, we can use it to push simulation back into a manager so we can compare and process flows.

It's easy to set up.

SAP has to figure out a better way to price it. Their licensing structure isn't ideal as it's based on data; therefore, it's hard to estimate client costs.

The fact that SAP sold Celonis before buying Signavio is another issue I find with clients. They're using Signavio Mining and saying, "Why should I move to Intelligence?" SAP needs to figure that out also.

I've used the solution for about six months. I've used it since February of this year.

We do use it in the cloud environment, although we have some clients that do on-prem. However, it is a very, very stable product. I haven't had any issues with it.

It's easily scalable. Obviously, you have to understand the data links and the APIs if it's a non-SAP platform. However, for the most part, it's easily scalable if you know how to build the data links.

We've had 15 to 20 people using the product. That includes both the company and clients. Listening to our process lead, I see them using the product. Those are the main people on it. People are really tied to the process. It's less IT, more of the transformation in the organization teams instead of really IT folks using it. That's the design for Signavio - to allow it to be resource usable and not have to wait for some IT group to do your work.

I can't speak to how helpful support would be. I've not needed it. 

We haven't had any issues that we had to contact tech support on. We built the data feeds and everything easily on our own.

Celonis is another solution clients might gravitate towards, and the pricing is easier to estimate. 

The initial implementation is very straightforward and very easy to set up. 

It's the easiest product I've worked with on set up, the whole Transformation Suite.

The pricing structure isn't great right now. 

The other modules are priced with licenses. For example, you can buy a manager license, and you can buy Collaboration Hub licenses. Intelligence is priced by data usage, and no one knows how to price the project since we never know how much data will be required to meet the client's needs.

That is an issue. Clients will move to Celonis if they can't figure out how much it will cost them to use Intelligence. 

I've got SAP sales admins that can't figure out pricing, so how can we figure out the pricing outside of SAP?

We are an SAP reseller. Basically that's due to the fact that we deal in a lot of SAP products. We are not, for example, resellers.

I have people part of my team that manage the cloud platform.

My first advice would be if you're going to add products to add Signavio Process Hub, do Insights, and then do Intelligence. Intelligence's value is in pinpointing pain areas. It's expensive to do all your processes in Intelligence. Therefore, you want Intelligence on focused processes.

I'd rate the solution eight out of ten. If the pricing wasn't so difficult, I would rate it ten out of ten. 

We use the solution to find opportunities for customer satisfaction within customer support with the help of process mining. 

I like the tool's ability to visualize the entire process flow, how the process flow flows, and what deviations happen from the process flow. It also helps to figure out the process bottlenecks. 

SAP Signavio Process Intelligence slows down when you feed a lot of data. It needs to improve its processing ability. The tool should also incorporate AI features that can automate things. Many of the competitors have this feature. 

I have been working with the solution for four years. 

I rate SAP Signavio Process Intelligence's stability a nine out of ten. 

I rate the tool's scalability a seven out of ten. My company has 300 users for it. 

The technical support is prompt in their responses. 

Positive

I rate SAP Signavio Process Intelligence's deployment an eight point five out of ten. It took two weeks to deploy the product. Deployment depends on connecting your data with the tool's cloud system. We have a hybrid cloud where some data gets uploaded manually and others directly. Much effort goes into connecting your data warehousing system with the tool's cloud system. 

The solution is expensive, and I rate it an eight out of ten. 

SAP Signavio Process Intelligence is a decent enterprise solution. I rate it an eight out of ten. 

The use case is it is similar to Celonis. That said, it is only process intelligence when it comes to data science and advanced analytics.

There is reporting and normal calculation data engineering stuff as well as automation. Everything is posted in Signavio.

The backend is great.

The data engineering stuff and the front end that we are using to create KPIs both works on SQL so you don't have to learn a different language. If you have knowledge of SQL, it is fine.

Signavio makes it easy to make all the connections across different source systems.

It's a tool that works best with SAP. If you're trying to connect any other source system to that other than SAP, then it is difficult. It doesn’t integrate well with other systems.

It could be more scalable.

It could be more stable.

Technical support needs to be improved.

I’ve been working with the solution for a year now.

The stability is okay. I wold rate it six out of ten overall.

The solution isn’t extremely scalable. I’d rate its ability to scale at a four out of ten.

We’re only using the solution with one client at this time.

Technical support could be better. Their services aren’t as good as, for example, Celonis. The response time is slow at this time. they could be faster.

I’ve also used Celonis, and they can in many ways be similar products.

The ease of setup depends on what you re trying to do. If you are connecting it to SAP, it is straightforward. However, if you're connecting to any other source system, it is difficult.

In terms of deployment, if you are talking about the connection part, the connection to source system took about two weeks. The other development data engineering and dashboard building stuff that depends on project timelines and the length of the data that you’re using.

Implementing ten dashboards would take two to three months. If you are just implementing a single dashboard, it can be done within a month.

For us, first, we made connections. We created our activity tables and attribute tables. Then we built our data model. Based on data model, we built our process Intelligence dashboard.

I can’t speak to the exact pricing.

I am using the latest version of the solution at this time.

For an entire organization using SAP, SAP Signavio is best option for them. However, if you want to implement processes, and manage multiple items that aren’t necessarily related to SAP, go with Celonis.

I’d rate the solution six out of ten overall.

We use Signavio BPI to visualize the current cross-system process landscape of our customers. Based on this, we map against best practices and help our customers to identify the optimal transformation path via process/task mining.

Furthermore, we hand over the solution to our customers' departments and enable them to digitize their own business processes. PowerPoint or Visio are not required for this. In most cases, the effort required to create the latter documents leads to outdated documentation statuses.

Many customers have no or outdated process documentation. With Signavio, our customers learn to understand BPM as a discipline and lay the foundation for digital transformation themselves.

Our customers accept Signavio as the Microsoft Teams for operations and operational management. Once set up, Signavio drives the continuous optimization and innovation of business processes and makes them valuable and, above all, comparable through real-time KPIs. 

Process Intelligence saves our customers effort in identifying process gaps not in time-consuming and error-prone fit/gap workshops, but automatically via process mining. We can then invest efforts into evaluating the gaps and thus lay the transformation path more quickly.

The Collaboration Hub is the Microsoft Teams for process-oriented collaboration. By clearly defining process owners, customers can not only better achieve their goals but are always accountable to partners and audits. The next step would be the process-oriented networking of entire companies.

There could be more standard interfaces for importing data from the various systems in the process landscape. 

Signavio is currently still focusing on the company's internal business processes. Looking to the future, it would be desirable to be able to conduct process mining not only within my E2E business processes but also across the entire supply chain. Knowing that not all parameters are given, Signavio offers the chance to take this elementary step in the network economy. 

I have been using the solution for about seven years now (starting with studies and moving over to support process-oriented S/4HANA transformations).

The solution runs in a very stable manner and is continuously developed.

The solution is ideally suited for mapping complex processes across departments in large companies by a large number of employees.

In our view, Signavio is a pioneer in the digitization of BPM. We have not used any other tool in projects before.

The ROI is not yet possible to quantify.

As long as Signavio is still independent (there's potentially a recent acquisition SAP), it may make sense to make initial agreements today. Licenses will change after the merger.

We are currently also evaluating Celonis for further project initiations.

We use the whole Signavio Business Transformation Suite. That means Process
Manager including the simulation function and DMN (Decision Model and Notation),
Collaboration Hub, Process Intelligence, Workflow Accelerator – basically we use
everything.

The product's best feature is the connection and integration between all of the
capabilities. I would say it has several very strong features like the Process Editor,
the Collaboration Hub, and Process Intelligence.

The challenge for a solution that utilizes modeling notations, is that the look and feel
of the models (e.g. in BPMN) is pre-defined. To lead a successful Process
Management initiative, I need the solution to look and feel great. I like the new
feature of Navigation Maps a lot. But Signavio should take this approach further, to
allow me to easily create an environment for our people that they want to use on a
daily basis.

The product is very stable. We are pushing with our customer success manager for
continuous improvements of the solution.

Currently, we don't see any issues with the potential for scalability.

We have a strategic partnership — not only technical support or consulting product
support. That means that every time we put in a request for support there is a higher
prioritization for our issue. We are a fast-growing company, so we cannot wait for a
couple of months to fix an issue that is critical to our operations. If we call and ask for
support, we normally get this support as soon as possible.

The initial setup was very easy and straightforward as it is a browser-based system
utilizing the cloud. The main challenge about the system setup was deciding on how
to utilize the available Signavio features as it represents the core software in our
Business Process Management. We defined this with a little help from external BPM
experts and Signavio consulting.

I used to work with Signavio before, so I knew the approach. With the help of
Signavio consulting, we were able to ramp up our own capabilities rapidly.

We have 300,000 restaurants on our platforms across 40 countries. If we are able to
improve our process execution by one minute in each restaurant, this has a huge
impact on the business. We have definitely seen a tangible ROI from using Signavio.
Visualizing a process has a huge benefit for compliance purposes but for us, the main
business improvements result from the combination of process mining and process
simulation where we can calculate the impact of planned changes.

I was involved in the decision to bring Signavio on as our solution. There are many
vendors, but for me, the key deciding point was that there is a whole integrated suite.
My experience with Signavio support was always amazing and I like the vision they
have. It helps as well that it is a startup and a fast-growing company that is very
product and customer-driven. In this environment, you need a company that really
speaks the language of the customer, and that is what Signavio does.

I can recommend using Process Intelligence to mine processes quickly. It has really helped us in how we are approaching our business processes. I think that is one of the key factors for our continued success in the future. We have real-time data-based insights and a view into real-time processes. Without Process Intelligence, the approach of documenting processes normally takes a long time when you have to ask the process participants questions about how they believe the process is working. Besides consuming a lot of time, this approach has the risk that you document a process without really knowing if your documentation is correct.

Besides the process view, with Process Intelligence you have a lot of additional analytical views. For example, you can compare countries, metrics, KBIS (Knowledge-Based Information Systems), you can see directly how long it took from one step to the other. Process Intelligence provides direct insights into how our organization is actually operating. 

For example, it provides insights into our sales paths, how we onboard the restaurants, what is our lead time, and our conversion time and rate. We can also see how a system was implemented and where there may be issues with interfaces. For example that master data was not properly implemented. Based on these insights, we see exactly which issues we need to tackle and gain insights about the potential for improvements.

On a scale of one to ten with one being the worst and ten being the best, I would rate the product as an eight. I would never go to ten because I always think there is room for improvement. I would rate differently depending on the modules. The Process Editor is like an eight or nine. Process Intelligence is still a relatively new feature and has room to provide even more value to us. Overall, there is still potential for improvement, and that's what we push Signavio for.

Signavio is more or less used for daily operational excellence inside the central location or entity that we work on. Regarding the other 40 countries that we operate in, we are very focused on new business models, such as dock stores, groceries, and other brand new verticals that we are looking at for new revenue models. We are designing business processes for best practices. In short, we start from an entity, we find out the best practice, and somehow match it to the technical requirements of the other entities in other markets. Then we try to modify it and roll it out.

Signavio enables us to carry out the entire process improvement life cycle in a unified hub. I can talk about one single business process that I've been working on recently. It's cash on the delivery business process regarding our riders, who deliver food or groceries to the customers. These people receive cash when they deliver the product to the customers or clients. Then they have to deposit this cash somewhere because they are not allowed to carry a lot of cash on them. There are different solutions worldwide in every entity for them. In each country, we had to find out a way to make these limits real and so we had to set up different limits, both hard limits, and soft limits. If the rider reaches the hard limit, they have to really find out a way to avoid crossing that limit. We had to design a business process that says they shouldn't carry as much as the number of X euros or dollars in their pocket.

We used this process a lot with the process owners and all of the stakeholders in these brainstorming sessions. We designed a new business process in Signavio. We compared what happened in the previous version with what is happening right now and we showed it on the simulation level. We clearly showed how the KPIs have improved, in terms of the reduction in the number of tasks, the cost to execute the process cycle, and much time it takes and consumes from our resources.

Everyone in our organization is more or less getting what they need from the functionality. We have very clear rules defined and everybody has their own relative products at their hands. So those who are process owners have their own measurements, dashboards, and KPI dashboards so that they can see how the process is doing. Those who are modeling have their own tools, with clear read access and thanks to the navigation maps, they can really easily find their way. The users who just want to see how the process is working and do their job can also find the process really easily. The navigation is improving every day.

I can give you an example of how the process intelligence hub affected the way we approach business transformation. We are working with Salesforce engineering and operations teams, who are the customers of this product. We have designed a very clear set of widgets and dashboards that show how the process is performing. We have a lead conversion time metric, called TAT. That measures how long it takes between different stages of creating a lead, converting a lead, creating opportunities, creating contracts, onboarding, etc. They are working on it because this type of performance measure is not easy to find out as it shows the transition time between phases. From Salesforce reports, you can have some level of insight about what is happening on the process, in terms of how many leads have been created and converted. The lead conversion time, opportunity conversion time, and onboarding cycles is a much easier, wider-reaching product for Salesforce.

Process intelligence is pretty new, so we are at the earliest stage. From the feedback that we are receiving from the course process owner and product users, I can say they're really interested because they have assigned people in their teams to work directly with this product. In the beginning, it was hard to catch their attention, but right now they have hired people who are basically only going to work with this product, so I can say it is going to be interesting.

In terms of identifying a process that was wrong, we ware not yet sure. The case with the Salesforce API was a little bit different. We found out hundreds of variants to one single process that we were thinking about. We are now analyzing this variance to see why it is so high. It might be human error or business process design flaws, but we are working on it. I can say it is on the next step on our roadmap.

In terms of collaborative features, we are getting there. It's really going much better now that it's gaining attention. Since it's only less than 11 months since we have begun rolling it out and the first two or three months was just finding the right people in each department centrally. After that, we started rolling it out to other countries. Now, it's getting better and I believe people are seeing the value of it much more.

Everything is valuable. If you're looking at the process documentation feature, it's really easy to use. We have official training from Signavio trainers, but sometimes I do the training myself very shortly for our colleagues. In less than one or two hours, they are already able to model the business process themselves. The language is really easy. The user interface is really easy. If you're talking about process simulation, we have customers and clients internally who are using it a lot, because they are from logistics or operations. They have numbers and KPIs behind the process. They know their numbers, so they have to see how they can improve given business processes with a change in the task sequence or a change in the numbers of KPIs. If you're talking about process mining, it is integrated into the whole solution.

You have the business process in the background that can map your event logs. We first focus on the process and then we go for process mining. It's really great that you can match all of the things inside it. If you are looking at it from the whole customer and client user interface point of view, the new collaboration hub is great because it includes everything: process mining, process simulation, process documentation, and all the GRC controls in one place. Before that, it was not like this. The process simulation was separate. You could not have it as a good collaboration of users. Now, even if you're not using a process model, you're only a user for Collaboration Hub, you can still have everything in one single place. It's much more convenient for everybody.

The product is pretty easy to use. It's pretty easy for me, from an administrative point of view. Even with the new user management interface in the Collaboration Hub, it is much easier to manage users. We have a collaboration with the IT department, where we receive information on who is joining and leaving the company, so we can assign the right accesses for all of the process modelers and we can define user groups much more easily. This allows us to set who can see what. As an administrator, it's really easy and for the users, it is getting much easier with the new release. It's really great.

Regarding the process modeling and process mining, I can see that the integration right now works pretty well. Inside the process model, you can define these indicators or traffic lights, features that are directly connected to an analysis in the process mining in the background. Process mining itself is related to a business process model, which can map events from the process itself, making it much clearer. The analysis is not a vague or unclear thing that you think is happening. You know that it's really related to a business process.

From the automation point of view, we still need to see it. I still don't see the real connection between how automation is connected to the Signavio platform. You are going to show that your new business process design is more or less automated because you have done it offline somewhere. You have removed a lot of tasks that are redundant tasks, not necessary tasks, but if we are talking about Signavio Suite being able to do some type of automation itself, I can only see the workflow in the back, but the workflow is not really the solution for us.

With the new release, I have some problems. Actually, with Signavio, many of the processes are not viewable for unclear reasons. The product itself is reachable most of the time, but some processes are not there. Some pages do not load at times.

I would expect faster answers. We sent a request to them that the minimum duration time that we receive answers should be three to four days. That's a long time.

I would rate Signavio within a or seven out of ten because I still believe there is a lot to improve.

We use the solution for our business intelligence and process intelligence.

The most valuable feature is the integration model. I integrated the solution with BPMN.

I would like to see a better version of the solution.

I have been using the solution for a few months.

In the short time, I have been using the solution it is stable.

I give the solution an eight out of ten.

I recommend the solution.

We mainly are using Signavio to put together our workflows for our management.

The product is relatively user friendly, it does what you need it to do. It automates the creation of the processes quite easily.

It could be made slightly simpler and easier, a bit more business user-oriented, and some automation and intelligence built into the process mapping would be really good to see as well.

I have been using the solution for a couple of months.

It is a stable product.

Another solution I have used was Celonis.

The installation was relatively straight forward. We were up and running in six weeks.

We used three people to handle deployment and maintenance from our internal consultancy house.

The UI could be improved.

I would not say the product was terribly expensive but I would not say it was cheap either.

I would recommend this product to others as long as it meets their requirements.

I rate Signavio Process Intelligence a six out of ten.