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SAP S/4HANA Reviews

Vendor: SAP
4.2 out of 5
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What is SAP S/4HANA?

SAP S/4HANA is an advanced ERP system utilizing in-memory computing, offering real-time analytics and seamless integration. Its user-centric Fiori interface simplifies operations, making it ideal for diverse business needs in finance, logistics, and high-performance data management.

Get the SAP S/4HANA Buyer's Guide and find out what your peers are saying about SAP S/4HANA, SAP ERP, IFS Cloud Platform and more!
SAP S/4HANA is the #1 ranked solution in top ERP solutions. PeerSpot users give SAP S/4HANA an average rating of 8.4 out of 10. SAP S/4HANA is most commonly compared to SAP ERP: SAP S/4HANA vs SAP ERP. SAP S/4HANA is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 14% of all views.
Buyer's Guide
SAP S/4HANA
April 2026
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SAP S/4HANA mindshare

As of April 2026, the mindshare of SAP S/4HANA in the ERP category stands at 5.8%, down from 12.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
ERP Mindshare Distribution
ProductMindshare (%)
SAP S/4HANA5.8%
SAP ERP9.2%
Oracle E-Business Suite3.7%
Other81.3%
ERP

PeerResearch reports based on SAP S/4HANA reviews

TypeTitleDate
CategoryERPApr 27, 2026Download
ProductReviews, tips, and advice from real usersApr 27, 2026Download
ComparisonSAP S/4HANA vs SAP ERPApr 27, 2026Download
ComparisonSAP S/4HANA vs SAP Business OneApr 27, 2026Download
ComparisonSAP S/4HANA vs Oracle E-Business SuiteApr 27, 2026Download
Suggested products
TitleRatingMindshareRecommending
SAP ERP4.09.2%87%108 interviewsAdd to research
IFS Cloud Platform3.92.4%87%31 interviewsAdd to research
 
 
Key learnings from peers
Last updated Apr 19, 2026

Valuable Features

SAP S/4HANA is valued for its integration capabilities, user-friendly Fiori interface, and robust in-memory database. Users appreciate features like real-time data analytics, finance and accounting modules, and seamless integration with third-party systems. The platform enhances business processes with its scalability and efficiency. Its ease of use and rich functionality in areas such as finance, logistics, and manufacturing make it a preferred choice among ERP systems for large enterprises.
  • "SAP S_4HANA positively impacts our organization by minimizing errors in daily work routines, providing a paperless environment, and allowing everyone to see organizational activities such as sales and purchases, customers, and vendors through centralized tracking of records in a single application."
  • "S/4HANA is so much faster today than it was before, and high performance is one of the best features, but the backbone of S/4HANA is its integration capabilities."
  • "From a technological point of view, the in-memory database is one of the key highlights."

Room for Improvement

SAP S/4HANA needs improvements in user interface flexibility and integration capabilities. Enhancements in AI and machine learning to streamline analytics are suggested. Pricing remains a challenge for smaller organizations. Consolidating multiple SAP systems and offering simplified migration processes are desired. Support and documentation require better responsiveness. Mobile app functionality and user experience should be more intuitive. Customization and scalability could be refined to accommodate diverse business needs. Improved serverless deployment is also recommended.
  • "A challenge that arises is the lack of immediate expertise when raising tickets for problem resolution with SAP, leading to delays."
  • "Pricing is one area where S/4HANA has room for improvement. It's too costly for many people."
  • "If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding."

ROI

Multiple organizations find that ROI from SAP S/4HANA is generally high over a period of three to five years, although initial investments are significant. Users note that long-term savings arise from reduced hardware costs and increased operational efficiencies, particularly when moving from ECC to cloud infrastructure. However, smaller companies or those with limited implementation needs may find ROI not as favorable. The tool's pricing is perceived as expensive, yet many agree it is commensurate with its benefits.

Pricing

SAP S/4HANA pricing is perceived as expensive, with costs influenced by factors such as licensing models, user numbers, and company size. Implementation and maintenance require significant investment. Licensing is flexible, offering annual subscriptions, floating licenses, and user-based pricing. However, third-party integration and indirect access may incur additional costs. While competitive for large enterprises, small businesses may find it prohibitive. Price discussions often involve detailed negotiation with SAP.
  • "The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive."
  • "People concerned about the costs need to evaluate whether implementing this system is profitable."
  • "The tool's price can be reasonable for large organizations, but it might not be suitable for small organizations with a small number of users."

Popular Use Cases

Companies primarily use SAP S/4HANA for enterprise resource planning and digital transformation. They leverage modules for finance, sales, supply chain, and analytics. Organizations manage diverse areas such as manufacturing, logistics, and human resources. Many integrate SAP S/4HANA with cloud solutions like AWS and Azure, employing it in retail, pharma, manufacturing, and more. SAP S/4HANA facilitates real-time data analytics, enabling improved decision-making and comprehensive business process management.

Service and Support

Users find SAP S/4HANA's customer service generally satisfactory, with knowledgeable support teams and speedy responsiveness in urgent cases. However, the process can be convoluted, often requiring multiple steps to resolve issues. The service's effectiveness varies by region and depends on the provider's skills. Some experience slower responses, while others encounter prompt assistance. The support is particularly praised for its technical expertise, yet there's room for improvement in response time and consistency.

Deployment

SAP S/4HANA's initial setup varies in complexity, largely dependent on customization and company size. Many find it straightforward due to comprehensive documentation, whereas others face challenges with integration and customization needs. Experience with previous systems like SAP ERP can ease the process. Deployment times range from a few months to two years, heavily influenced by the business environment and expertise available, with cloud and on-premises options offering different advantages.

Scalability

SAP S/4HANA is widely noted for its scalability, particularly suited for medium to large enterprises. Its capacity to scale is often highlighted, though dependent on factors like deployment methods and infrastructure. For some, cloud environments enhance scalability, while on-premise scenarios may require more effort. Users appreciate its flexibility in accommodating various needs and expanding across global operations, yet cost considerations may affect smaller companies. Overall, users find SAP S/4HANA's expansion capability robust and accommodating.

Stability

Most users report SAP S/4HANA as stable, with limited issues primarily related to customization and infrastructure. While some experience connection problems, the stability is generally commended, with ratings often reaching eight to ten out of ten. Stability depends on correct sizing and the environment used. Few face minor glitches, which are often resolved through updates or support. Established users consider it more reliable than other ERP systems, enhancing its reputation in the market.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP S/4HANA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business49
Midsize Enterprise25
Large Enterprise45
By reviewers
By visitors reading reviews
Company SizeCount
Small Business461
Midsize Enterprise208
Large Enterprise565
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
9%
Financial Services Firm
8%
Comms Service Provider
7%
Healthcare Company
5%
University
5%
Construction Company
5%
Retailer
4%
Educational Organization
4%
Government
4%
Media Company
3%
Outsourcing Company
3%
Marketing Services Firm
3%
Energy/Utilities Company
3%
Transportation Company
2%
Insurance Company
2%
Performing Arts
2%
Consumer Goods Company
2%
Real Estate/Law Firm
2%
Non Profit
2%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Legal Firm
1%
Wholesaler/Distributor
1%
Mining And Metals Company
1%
Hospitality Company
1%
Logistics Company
1%
Renewables & Environment Company
1%

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Learn more about SAP S/4HANA

SAP S/4HANA stands out for its in-memory database technology and integrated analytics, which provide organizations with real-time access to data, enhancing business efficiency. It simplifies complex processes through prebuilt scenarios and allows robust customization to fit specific industry needs. The platform is crucial for high-performance data management and decision-making across sectors like finance and logistics, integrating different departments to support digital transformation initiatives. It offers both cloud and on-premise deployment options, catering to large-scale enterprises seeking flexibility, scalability, and improved operational efficiency.

What are the key features of SAP S/4HANA?
  • In-Memory Database: Enables real-time analytics and data processing.
  • Seamless Module Integration: Allows departments to work cohesively across the platform.
  • User-Friendly Fiori Interface: Enhances the overall user experience with intuitive design.
  • Integrated Analytics: Provides comprehensive insights for better business decisions.
  • Customization Options: Offers flexibility to tailor processes to specific business needs.
What benefits or ROI should be reviewed?
  • Improved Efficiency: Real-time data access helps streamline operations.
  • Enhanced Decision-Making: Integrated analytics provide actionable insights.
  • Scalability: Supports growth with flexible deployment options.
  • Cross-Department Integration: Facilitates collaboration across different business functions.
  • Cost-Benefit Balance: Evaluate setup costs vs. operational improvements.

In industries like finance, supply chain, and manufacturing, SAP S/4HANA supports business processes by integrating core functions and enabling real-time analytics. It enhances financial management, inventory control, and purchasing decisions, making it popular among large-scale users in retail and pharmaceuticals.

SAP S/4HANA was previously known as SAP S4HANA.

SAP S/4HANA customers

Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.

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SAP S/4HANA Reviews Summary
Author infoRatingReview Summary
Manager Sap at PTCL4.5I've found SAP S/4HANA reliable, scalable, and excellent for centralizing operations and minimizing errors. While support for evolving cloud solutions has had delays, SAP is improving. I rate it highly as the best global product.
Principal Instrument and Control at PETRONAS4.0I've used SAP S/4HANA for two years mainly for maintenance and resource planning; it's fast, flexible, and scalable, though costly. Setup was easy, support is responsive, but AI-driven insights could improve the analytics experience.
Enterprise Architect at E.ON3.5I have five years of experience with SAP S/4HANA as an enterprise architect focusing on finance. Its reporting capabilities and data accessibility are invaluable, though I find the user experience requires improvement. We use Microsoft Azure for deployment.
Head of IT at Genix Pharma (Private) Limited5.0I switched from Microsoft Dynamics to SAP S/4HANA for its maturity in the pharmaceutical sector and significant financial benefits, despite some areas still under exploration and high costs compared to other ERPs in Pakistan.
Delivery Head- IT Shared Services at a manufacturing company with 5,001-10,000 employees4.5I manage an SAP competence center, implementing S/4HANA and appreciating its scalability, rich features, and robust analytics, though pricing is high and consulting could improve. SAP offers better ROI and stands ahead of alternatives like Oracle and Microsoft.
Program Director at KloudData Inc.5.0I primarily work with manufacturing customers using SAP S/4HANA for its real-time reporting and complete integration. The solution is scalable and proactive, though costly. More customers might adopt it if prices were reduced by 20-25%.
Director at T-Systems International GmbH3.5SAP S/4HANA is favored for its integration capabilities and Order-to-Cash feature, essential for many users, while its analytics require AI improvements. It's best for larger companies, as smaller ones may struggle with ROI.
SAP Cloud Infra Architect at Syngenta3.5At our company, we use SAP S/4HANA for crop protection and seed development, utilizing its excellent performance and integration tools. However, frequent sizing checks and high TCO impact are concerns. I previously worked with SAP ECC.