PagerDuty Operations Cloud and Splunk Cloud Platform operate within the IT operations and incident management sector. PagerDuty stands out in specific incident management tasks through efficient alert routing and customization, while Splunk excels in broader event correlation and data handling capabilities due to its comprehensive data integration and visibility.
Features: PagerDuty is valued for efficient alert routing, customization, and integration with various tools which aids in incident management. Users benefit from its comprehensive alerting functions for devops teams, streamlined scheduling, and notification management. Splunk offers superior event correlation and data integration that provides end-to-end visibility, significantly improving investigation times.
Room for Improvement: PagerDuty could enhance scheduling flexibility, improve its user interface, and expand integrations to platforms like Zendesk or Slack. Users also suggest noise suppression features and a supervised alert escalation option. Splunk users suggest clearer pricing, extended platform integration, improved support responsiveness, and streamlining the setup of alerts and dashboards.
Ease of Deployment and Customer Service: Both solutions are available in public cloud environments, but Splunk offers additional deployment flexibility with hybrid and private cloud options. While both receive positive customer service feedback, users find PagerDuty's support particularly effective and responsive. Splunk occasionally faces delays in support response times.
Pricing and ROI: PagerDuty uses tier-based pricing that can escalate costs for larger user bases, but generally offers substantial ROI by improving operational efficiency. Splunk, with its volume-based licensing, is often seen as expensive, demanding higher upfront investment. However, it delivers value through comprehensive data management. Users express a desire for more transparent pricing from both platforms.
Splunk Cloud Platform has impacted operational costs; it's a bit expensive, but it provides value for money.
Premium support is costly and may not always provide a satisfactory experience.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Integration is a bit difficult due to the coding required for the integrations.
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity.
Splunk Cloud is considered too expensive, with its two product offerings both being costly.
If I were to rate the price for the product from 1 to 10, I would rate it nine.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
The real-time search capability of this product enhances operational decision-making.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 21.5% |
| Splunk Cloud Platform | 1.7% |
| Other | 76.8% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 6 |
| Large Enterprise | 42 |
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
Splunk Cloud Platform enhances operational efficiency with streamlined log management and real-time data analysis, offering customizable dashboards, seamless system integration, and a user-friendly interface that simplifies infrastructure management.
Splunk Cloud Platform stands out for its robust indexing and powerful search capabilities, delivering end-to-end visibility across environments. AI-driven security measures enhance cybersecurity intelligence, while its flexible log management reduces resolution times. The platform integrates effortlessly with diverse systems, supporting centralized log management, security monitoring, and application performance analysis. Users leverage its comprehensive analytics for troubleshooting, alerting, and visualization, optimizing costs and ensuring compliance with unified data sources.
What are the key features of Splunk Cloud Platform?In many industries, Splunk Cloud Platform is implemented primarily for unified log management, cybersecurity initiatives, and application performance monitoring. Businesses utilize it to streamline IT operations, integrate data sources, and leverage insights for troubleshooting and strategic decision-making, ensuring compliance and optimized resource use.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
