We performed a comparison between Dynatrace and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has a very good user interface."
"Dynatrace's new AI stuff really out shines its competitors. "
"One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux."
"Email alert and mobile app alert are very useful for informing the team that something is going wrong."
"Dynatrace has allowed us to pinpoint quickly any pain points our clients experience with our applications and respond accordingly."
"Reduced incidents, as alert monitoring aids in quicker resolution of events."
"The overall application monitoring ability to do alerts."
"We can see each session, end-to-end, and discover issues."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The product easily integrates with other solutions."
"It has scaled well for us."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup."
"Dynatrace has APIs, but they are unfriendly APIs. If they were friendly like Splunk or Sumo Logic had, we might integrate that same data on a single webpage, then start showing these internally."
"I am unable to use Synthetic to automate user login."
"Needs support for more technologies."
"The product could be faster and lighter, especially the rich client which uses many resources."
"I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective."
"With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us."
"I would like to have something more along the lines of the old DC RUM, because we have lot of clients with old technologies, legacy technology, and we really want to integrate it with Dynatrace so that they can use just one single product. So, it needs better integration with legacy products."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"It cannot be integrated with our upgraded Jira system."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"PagerDuty's webhooks need some improvement."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
Dynatrace is ranked 2nd in AIOps with 340 reviews while PagerDuty Operations Cloud is ranked 8th in AIOps with 35 reviews. Dynatrace is rated 8.8, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting. See our Dynatrace vs. PagerDuty Operations Cloud report.
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