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Dynatrace vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Organizations benefit from Dynatrace through reduced downtime, cost savings, and increased efficiency by streamlining processes and enhancing innovation.
Sentiment score
7.6
PagerDuty Operations Cloud boosts efficiency and uptime, improves incident handling, reduces fatigue, and enhances customer service, meeting SLAs.
Using Dynatrace directly improved application uptime and reduced customer impacting incidents.
senior DevOps engineer at a tech services company with 10,001+ employees
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Enterprise Architect at DXC Technology
Save money by identifying problems, thereby reducing monetary losses on their application side.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
Lead Platform at a tech services company with 201-500 employees
 

Customer Service

Sentiment score
7.1
Dynatrace's customer service is friendly and knowledgeable, providing quick resolutions, though some users face slow response times.
Sentiment score
7.9
PagerDuty Operations Cloud is lauded for prompt, knowledgeable customer service and efficient issue resolution, earning high user satisfaction.
They have a good reputation, and the support is commendable.
Enterprise Architect at DXC Technology
The technical support from Dynatrace is excellent.
System Administrator at a manufacturing company with 10,001+ employees
Whenever we faced any issues, we could get timely resolution from their support.
senior DevOps engineer at a tech services company with 10,001+ employees
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
usually, they respond and help us fix issues during integration.
Software Developer at Webspruce
 

Scalability Issues

Sentiment score
7.3
Dynatrace is praised for its scalability and efficiency in handling large deployments with minimal overhead and proactive monitoring.
Sentiment score
7.6
PagerDuty Operations Cloud offers scalable, seamless expansion with flexible billing and integration, supporting large user bases effectively.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
Enterprise Architect at DXC Technology
It is a powerful tool and helped us to reduce customer downtime and increase work efficiency.
senior DevOps engineer at a tech services company with 10,001+ employees
The scalability of Dynatrace is very significant, especially considering the current improvements in their features.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
The product was highly scalable, with no limits on the number of applications or event routing rules.
Sr Director - Global Support APJ at HashiCorp
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
Software Developer at Webspruce
 

Stability Issues

Sentiment score
7.6
Dynatrace is highly stable with minimal issues, praised for consistent performance, high availability, and effective problem resolution.
Sentiment score
8.4
PagerDuty Operations Cloud is highly reliable, with rare issues quickly resolved, ensuring stable and efficient alert management.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
Enterprise Architect at DXC Technology
There have been no stability issues with Dynatrace.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace is a SaaS product with frequent agent management updates.
Principal Consultant at a tech consulting company with 11-50 employees
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Dynatrace users seek simplified pricing, enhanced UI, better integrations, improved documentation, customizable features, and comprehensive tutorials.
PagerDuty needs better date/time functions, UI clarity, integrations, scheduling, app reliability, escalation policies, multilingual support, and pricing.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Enterprise Architect at DXC Technology
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
Performance Architect at a tech vendor with 5,001-10,000 employees
They have been the pioneers from inception, and they remain at the top of the Gartner chart.
Technical Associate at a manufacturing company with 10,001+ employees
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
We could make that line more expressive to show who will get escalated if someone misses.
Software Developer at Webspruce
 

Setup Cost

Dynatrace's pricing is high but worthwhile for its features; costs vary by usage, with negotiable discounts available.
PagerDuty Operations Cloud is competitively priced, but costs vary by features and users, offering value despite possible licensing limits.
Dynatrace is known to be costly, which delayed its integration into our system.
System Administrator at a manufacturing company with 10,001+ employees
If setting up in a large scale environment, it is overwhelming because it is expensive.
senior DevOps engineer at a tech services company with 10,001+ employees
The cost can be controlled from our side, and it is very transparent with Dynatrace regarding DPS and licensing.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Senior Cloud Operations Engineer at IMO Health
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
Digital Specialist Engineer at a consultancy with 10,001+ employees
 

Valuable Features

Dynatrace provides AI-driven monitoring, anomaly detection, and efficient diagnostics to enhance IT efficiency and boost business productivity.
PagerDuty Operations Cloud streamlines incident management with automation, integration, and mobile features, enhancing efficiency and service reliability.
The integration with Power BI for generating detailed reports is a standout feature.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Technical Associate at a manufacturing company with 10,001+ employees
Dynatrace links compute with services and services with code and other components.
Principal Consultant at a tech consulting company with 11-50 employees
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

Dynatrace
Ranking in AIOps
2nd
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
355
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (6th), Mobile APM (2nd), Container Monitoring (1st), AI Observability (2nd)
PagerDuty Operations Cloud
Ranking in AIOps
14th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
45
Ranking in other categories
Process Automation (11th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of December 2025, in the AIOps category, the mindshare of Dynatrace is 18.5%, down from 24.2% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 2.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
Dynatrace18.5%
PagerDuty Operations Cloud2.0%
Other79.5%
AIOps
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
Hempreet Singh - PeerSpot reviewer
Digital Specialist Engineer at a consultancy with 10,001+ employees
On-call automation has reduced downtime and has enabled faster incident response at scale
Even though PagerDuty Operations Cloud is a strong platform, many things can be improved. Analytic and reporting depth can be improved with better depth. Noise suppression and alert grouping robustness can be improved because sometimes the grouping becomes vague and somewhat unclear. Usability can improve, and user interface and user experience can improve because it becomes quite complex for new users. Integration and ecosystem limitations can be improved, as well as cost because for small or mid-sized organizations, it would become quite expensive to pay for this solution. Complexity for smaller teams or simpler needs can also improve. I think we can have richer analytics, and the reporting dashboards can improve. More robust noise suppression can help us. Native support for alert attachment can help us. A simpler user interface and user experience can be implemented, and pricing tiers and models should be more favorable. Accessible documents and easier onboarding can help a lot.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Performing Arts
16%
Financial Services Firm
10%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise296
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise14
Large Enterprise25
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for PagerDuty?
I do not have any information regarding the pricing, setup cost, or licensing, as those details are managed by the organizational leadership.
What needs improvement with PagerDuty?
I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming. Once a user acknowledges the alert, it may be ...
What is your primary use case for PagerDuty?
My main use case for PagerDuty Operations Cloud is to set up alerts for any failures, such as when one server is down, a particular service is down, or when APIs are not responding due to technical...
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Dynatrace vs. PagerDuty Operations Cloud and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.