BMC TrueSight and PagerDuty Operations Cloud both compete in the monitoring and incident management category. PagerDuty seems to have the upper hand with its user-friendly features and reliable on-call management.
Features: BMC TrueSight offers robust event management and a wide array of monitoring capabilities, integrating various tools for a complete view of IT infrastructure, allowing for advanced data aggregation and root-cause analysis. PagerDuty Operations Cloud emphasizes automated alerting and efficient escalation policies, seamlessly integrating with DevOps tools for effective incident management.
Room for Improvement: BMC TrueSight can improve deployment efficiency, reporting accuracy, and better support for high-availability configurations. Its complexity makes it less ideal for small-scale setups. PagerDuty Operations Cloud could enhance integration flexibility, simplify analytics for insights, and improve schedule management.
Ease of Deployment and Customer Service: BMC TrueSight often requires considerable infrastructure for its on-premises deployment, while PagerDuty's cloud-based setup provides more agility. BMC's support has mixed reviews, with some noting slow response times. PagerDuty offers more reliable support but may face challenges with integration and customization.
Pricing and ROI: BMC TrueSight is costly with a complex licensing model but offers long-term value through reduced IT costs. PagerDuty’s straightforward pricing with a pay-as-you-grow model proves cost-effective for scaling teams, offering a strong return on investment alongside its effective alerting features.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
I would rate their technical support a nine out of ten.
we have never had an issue when reaching out to someone in customer service
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
usually, they respond and help us fix issues during integration.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
There are some complexities with deployment that could be improved in BMC TrueSight.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
We could make that line more expressive to show who will get escalated if someone misses.
BMC TrueSight licensing costs are on the more expensive side.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 3.0% |
| PagerDuty Operations Cloud | 2.0% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 14 |
| Large Enterprise | 25 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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