BMC TrueSight and PagerDuty Operations Cloud compete in the IT operations management category. BMC TrueSight seems to have the upper hand due to its extensive event management and monitoring capabilities.
Features: BMC TrueSight provides a single integrated platform for global asset monitoring and offers holistic infrastructure health views. It enables seamless integration with other tools and enhances service depth through signature baselines and knowledge modules. PagerDuty Operations Cloud excels in alert management and escalation policies, ensuring the correct resources are engaged during incidents and integrates with numerous monitoring systems.
Room for Improvement: BMC TrueSight users suggest improving deployment efficiency, reporting features, and cloud monitoring stability. There are concerns about Oracle dependency and a need for increased partner integration and better root cause analysis. PagerDuty users recommend reducing alert saturation noise, refining the user interface, and expanding integration with external systems like ZenDesk. There's also a call for enhanced alert aggregation and notification flexibility.
Ease of Deployment and Customer Service: BMC TrueSight targets on-premises deployment which can be resource-intensive, affecting ease of deployment. Users report knowledgeable technical support but desire faster response times. PagerDuty Operations Cloud offers simplified initial setup and scaling due to its cloud-oriented deployment, with generally satisfactory technical support and suggestions for deeper integration options.
Pricing and ROI: BMC TrueSight's pricing model is based on licenses and maintenance, noted for its complexity and high costs, especially in large deployments. However, it offers long-term ROI in reduced operations costs. PagerDuty uses a subscription-based model deemed cost-effective, although it can become expensive with higher user counts. Its ROI is associated with improved incident management efficiency, faster response times, and reduced downtime impacts.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 3.0% |
| PagerDuty Operations Cloud | 2.0% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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