PagerDuty Operations Cloud and Splunk On-Call compete in the incident management and response category. PagerDuty holds an edge due to its advanced feature set aimed at automation, while Splunk On-Call's integration capabilities make it a preferred choice for seamless collaboration.
Features: PagerDuty Operations Cloud offers advanced incident response capabilities with automated workflows, extensive integration support, and robust alerting. Splunk On-Call features seamless collaboration, powerful analytics for incident coordination, and flexible scheduling that enables smooth operation transitions.
Room for Improvement: PagerDuty could improve by enhancing collaboration features, refining its analytics capabilities for more insightful data, and simplifying its interface for new users. Splunk On-Call may benefit from improved automation features, more extensive integration options with third-party tools, and enhanced reporting for greater transparency.
Ease of Deployment and Customer Service: PagerDuty provides a structured deployment model with detailed guides and proactive customer support, suited for complex environments. Splunk On-Call offers an intuitive setup process with rapid integrations and a more user-friendly approach, beneficial for smaller teams or those seeking quick deployment.
Pricing and ROI: PagerDuty Operations Cloud has higher initial costs but promises a strong ROI with its rich feature set. Splunk On-Call offers a more affordable entry with competitive pricing, justified by its integration benefits and collaboration features, making it appealing for cost-conscious teams or smaller organizations.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 21.5% |
| Splunk On-Call | 4.7% |
| Other | 73.8% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 1 |
| Large Enterprise | 8 |
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.
Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.
What features enhance Splunk On-Call?Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
