PagerDuty Operations Cloud vs Splunk On-Call comparison

PagerDuty and Splunk are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.7, while Splunk is ranked #11 with an average rating of 9.0. PagerDuty holds a 9.7% mindshare in IMS, compared to Splunk’s 3.3% mindshare. Additionally, 99% of PagerDuty users are willing to recommend the solution, compared to 84% of Splunk users who would recommend it.

PagerDuty Operations Cloud

Read 94 PagerDuty Operations Cloud reviews

7,712 Views
4,010 Comparison Views

99% willing to recommend

Splunk On-Call

Read 12 Splunk On-Call reviews

1,560 Views
1,201 Comparison Views

84% willing to recommend

PagerDuty Operations Cloud

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and Splunk On-Call compete in the incident management category. Splunk On-Call appears to have an advantage due to its simplicity and pricing model, especially appealing for mid-sized teams.

Features: PagerDuty Operations Cloud offers features such as incident alerting, on-call scheduling, and easy integration with AWS and Datadog, supporting multi-channel alerting and escalation policies. Splunk On-Call focuses on automated alert routing, real-time incident collaboration, and robust multi-channel alerting options, emphasizing seamless integration for collaboration.

Room for Improvement: PagerDuty Operations Cloud could expand integrations, reduce alert noise, enhance AI capabilities in incident management, and adjust pricing for small businesses. Splunk On-Call could improve in reporting and analytics, offer better customization, and deliver a more user-friendly interface especially for complex team schedules.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports various deployment models, including hybrid and private clouds, with robust support known for high user satisfaction. Splunk On-Call mainly deploys in public cloud environments with limited on-premises options, yet it is appreciated for its straightforward and effective support.

Pricing and ROI: PagerDuty Operations Cloud is perceived as expensive, especially for smaller teams, despite offering significant ROI through reduced downtime. It is more advantageous for larger enterprises. Splunk On-Call provides competitive pricing with a simpler setup and annual licensing beneficial for mid-sized teams. Users favor Splunk On-Call for pricing flexibility.

To learn more, read our detailed PagerDuty Operations Cloud vs. Splunk On-Call Report (Updated: June 2026).

Buyer's Guide

PagerDuty Operations Cloud vs. Splunk On-Call

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Splunk On-Call

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of Splunk On-Call is 3.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.7%
Splunk On-Call	3.3%
Other	87.0%

IT Alerting and Incident Management

Featured Reviews

Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

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Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PagerDuty has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise."

"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."

"Its alerting capabilities, simple user interface, stability and functionality is exactly what we need."

"Now, we don't have to think about it; we can simply set it up in PagerDuty and it works, with the escalation and everything still functioning reliably based on the configuration we set up six months to one year ago."

"PagerDuty Operations Cloud has positively impacted my organization by being effective in terms of managing the system and in terms of scalability, and a specific outcome that shows how PagerDuty Operations Cloud has helped my organization is that it has improved efficiency and helped in saving a lot of time."

"The alerts are immediate in this solution, which allows us to respond to errors quickly."

"PagerDuty Operations Cloud changed the process and the flow in our team very smoothly."

"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."

More PagerDuty Operations Cloud pros

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"I would recommend VictorOps for global distributed support teams."

"The most valuable feature of the solution is helpdesk escalation."

"Its the best solution of its type out there, you should go for it."

"We are very satisfied with the tool."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

More Splunk On-Call pros

Cons

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"I have faced outages and latency in PagerDuty Operations Cloud, including notification delays, web dashboard issues, and majorly API integration failures, along with mobile notification problems such as latency and missed pushes, especially affecting specific regional users."

"The overall pricing, setup cost, and licensing are pretty expensive."

"Some of the UX needs some help for better flow of actions - however I can understand the reasoning behind how some of the UI is laid and how you need to go an extra step to trigger actions."

"There was agent alert fatigue with more granular root cause analysis that can be done."

"Everything is fine now with PagerDuty Operations Cloud, but one thing that they can do to improve is bring more integrations."

"Though the integration was a bit time consuming."

"If I can avoid the 2 AM phone calls that would be perfect but I know that's not possible."

More PagerDuty Operations Cloud cons

"The third-party configuration tool could be easier to use."

"The solution can be improved by including a wider list of permissions."

"There could be improvements with communicating an incident or alert."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."

"One area for improvement would be enhancing the mobile app experience."

More Splunk On-Call cons

Pricing and Cost Advice

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"The pricing may be about $1,000 per user."

"The cost is based on the package you select."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

More PagerDuty Operations Cloud pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Performing Arts

12%

Manufacturing Company

Educational Organization

Construction Company

12%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	21
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.

See all answers

What needs improvement with PagerDuty?

The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...

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What is your primary use case for PagerDuty?

The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...

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What is your experience regarding pricing and costs for VictorOps?

The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...

See all answers

Comparisons

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Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 7% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 6% of the time

Moogsoft vs PagerDuty Operations Cloud

Compared 4% of the time

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Opsgenie vs Splunk On-Call

Compared 19% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 13% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 11% of the time

Resolver Incident Management vs Splunk On-Call

Compared 8% of the time

Splunk Enterprise Platform vs Splunk On-Call

Compared 7% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

PagerDuty Operations Cloud

June 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

Splunk On-Call

May 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

PagerDuty Operations Cloud vs. Splunk On-Call

June 2026

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