We compared OnSolve Platform for Critical Event Management and PagerDuty based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: The OnSolve Platform for Critical Event Management stands out for its mass notification capabilities, seamless integration with different communication channels, and the ability to monitor events in real time. PagerDuty’s stand-out features include urgency categorization, SMS paging, and a handy mobile application. Users also praised the solution’s comprehensive reporting and seamless integration. OnSolve Platform users requested better integration and reporting features. PagerDuty could enhance its functionality by leveraging webhooks and improving compatibility with common tools. Users also said the solution should enhance its Terraform integration and automate IT roster importing.
Service and Support: OnSolve Platform users found the support teams to be knowledgeable, helpful, and responsive. PagerDuty users say the solution’s customer service is excellent. They provide quick support and even offer video calls.
Ease of Deployment: Users said OnSolve Platform is easy to deploy thanks to the solution’s clear documentation and OnSolve’s helpful support. PagerDuty's setup is described as straightforward and easy, but users without experience may struggle with it.
Pricing: The cost of OnSolve Platform varies depending on the customer’s size and support license. To obtain specific information, it is recommended to visit the product's website or reach out to the sales team. PagerDuty offers competitive pricing with options for monthly or yearly licenses.
ROI: The potential return on investment for the OnSolve Platform for Critical Event Management and Blackberry AtHoc may vary. Refer to user feedback and real-life examples to gain a complete understanding of their potential ROI. Users appreciate the cost savings and enhanced efficiency that PagerDuty brings to their operations.
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The initial setup is straightforward."
"Notification is the most valuable feature."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"PagerDuty's notification process is the most valuable feature."
"Conference calling requires a complicated syntax formula."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Something that needs to be improved, is adding multilingual support."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"It’s quite hard to reach the support team."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty can improve the integration with Terraform."
Earn 20 points
OnSolve Platform for Critical Event Management is ranked 2nd in Critical Event Management (CEM) while PagerDuty Operations Cloud is ranked 1st in Critical Event Management (CEM) with 35 reviews. OnSolve Platform for Critical Event Management is rated 6.0, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, Everbridge IT Alerting, AlertMedia, Rave Alert and xMatters , whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Zabbix.
See our list of best Critical Event Management (CEM) vendors and best IT Alerting and Incident Management vendors.
We monitor all Critical Event Management (CEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.