Oracle CX Sales vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #17 with an average rating of 8.8, while SAP is ranked #6 with an average rating of 8.2. Oracle holds a 1.1% mindshare in CRM, compared to SAP’s 1.9% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

2,852 Views
2,567 Comparison Views

87% willing to recommend

SAP CRM

Read 44 SAP CRM reviews

6,020 Views
5,177 Comparison Views

84% willing to recommend

Oracle CX Sales

SAP CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 8, 2026

SAP CRM and Oracle CX Sales are both strong players in the CRM market, each tailored to meet various business requirements. Oracle CX Sales has a slight advantage due to its superior mobile and integration features.

Features: SAP CRM offers extensive integration with SAP ERP, providing robust data analytics, sales forecasting, and customizable reporting. Key features include lead management, opportunity tracking, and sales pipeline insights. Oracle CX Sales offers comprehensive sales management, strong social media and mobile integrations, as well as REST APIs that enhance adaptability. It provides rich analytical capabilities benefiting the entire sales cycle from lead generation to post-sales.

Room for Improvement: SAP CRM is often critiqued for its outdated user experience and performance issues, necessitating enhanced customization and mobile interfaces. Oracle CX Sales requires improvements in its customization options and user interface to better compete with rivals like Salesforce, along with more streamlined mobile capabilities for improved usability.

Ease of Deployment and Customer Service: SAP CRM is versatile, offering on-premises and cloud deployment, though it suffers from slow support response and dependency on knowledgeable partners. Oracle CX Sales efficiently operates in various cloud environments and generally receives good support feedback, despite occasional reports of slow responsiveness.

Pricing and ROI: SAP CRM is typically more expensive and complex, making it more suitable for larger enterprises, which affects its ROI perception. Oracle CX Sales, while still costly, is priced lower than some cloud competitors and offers tiered pricing plans. Users value its sales enhancements, recognizing improved ROI over time.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: April 2026).

Buyer's Guide

Oracle CX Sales vs. SAP CRM

April 2026

Download the complete report

Helped 893,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

17th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (9th), Sales Force Automation (5th)

SAP CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (5th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 2.7% compared to the previous year. The mindshare of SAP CRM is 1.9%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	1.9%
Oracle CX Sales	1.1%
Other	97.0%

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Simplicity is key, and that's improved our organization."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"The solution integrates well."

"The lead and opportunity management features are valuable."

"the Oracle CX Sales Eloqua module is very useful."

"It covers sales very well."

"The integration with other systems is easy."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

More Oracle CX Sales pros

"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."

"It was comfortable setting up the tool."

"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

"Overall productivity improved by more than 50%."

"We like that this solution has made our whole accounting function paperless."

"The initial setup of SAP CRM was simple."

"The platform is highly scalable."

"The architecture, the business functionality, and the features really help the current existing organization."

More SAP CRM pros

Cons

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"You can get disconnected if you do not have a strong, reliable internet connection."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"The tool must allow developers to check logs."

"You can get disconnected if you do not have a strong, reliable internet connection."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"Support is very poor."

"The initial setup of Oracle CX Sales is very complex."

More Oracle CX Sales cons

"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"When features do get added, we would like the product to notify us in a timely way."

"The product's pricing could be better."

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"The B2C features of SAP are strong, but they are not very known to the public and companies."

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."

More SAP CRM cons

Pricing and Cost Advice

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"It's expensive, but worth the money."

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"We pay for the license yearly."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"The product is costly."

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"SAP CRM costs approximately a couple of thousand a month."

"SAP CRM is an expensive product."

More SAP CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

893,311 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

15%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Manufacturing Company

13%

Financial Services Firm

10%

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	6
Large Enterprise	28

Questions from the Community

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What is your primary use case for Oracle CX Sales?

We use Oracle CX Sales for our sales functions, including generating leads, managing campaigns, creating opportunities, and creating quotes. We also use the document management system to upload con...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 17% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 12% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 7% of the time

HubSpot CRM vs Oracle CX Sales

Compared 3% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 30% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 8% of the time

Adobe Campaign vs SAP CRM

Compared 4% of the time

Zoho CRM vs SAP CRM

Compared 3% of the time

Oracle CRM vs SAP CRM

Compared 3% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

April 2026

Download Oracle CX Sales product report

Buyer's Guide

SAP CRM

April 2026

Download SAP CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

SAP CRM provides comprehensive tools for managing leads, opportunities, and tasks, while strengthening integration with SAP ERP. Its customizable dashboards and reports are vital for strategic planning, supporting global market operations.

SAP CRM offers lead management, opportunity tracking, and task handling with seamless SAP ERP integration. Users enjoy personalized dashboards, aiding strategic planning, and enhanced global data regulation compliance. The ease of use improves client onboarding. Marketing tools support segmentation for better audience engagement. SAP CRM is scalable and provides real-time data access, aligning with business needs. Customization ensures adaptability across sectors, yet improvements in performance, navigation, and Microsoft integration could enhance user experience. Modern features, AI, analytics, and stronger security are anticipated advancements.

What are the key features of SAP CRM?

Lead Management: Streamlines lead capturing and nurturing for effective customer acquisition.
Opportunity Tracking: Monitors sales opportunities throughout the pipeline for better conversion rates.
Task Management: Organizes tasks efficiently to ensure timely completion.
ERP Integration: Enhances CRM capabilities through seamless SAP ERP connectivity.
Customizable Dashboards: Provides tailored views and insights to support decision making.

What benefits and ROI can users expect from SAP CRM?

Scalable Implementation: Adapts to business growth without loss of performance.
Improved Client Onboarding: Simplifies onboarding processes, increasing satisfaction.
Real-Time Data Access: Provides up-to-date information for informed decision making.
Enhanced Communication: Centralizes customer interactions to improve engagement.

SAP CRM serves diverse industries by facilitating account management, order placement, and marketing campaigns. Companies leverage it for B2B sales, talent acquisition, and real-time analytics. It supports finance, supply chain, and service management, ensuring compliance and risk management while integrating with varied modules for comprehensive support.

SAP

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CX Sales vs. SAP CRM

April 2026

Free Report: Oracle CX Sales vs. SAP CRM

Find out what your peers are saying about Oracle CX Sales vs. SAP CRM and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,311 professionals have used our research since 2012.

See our Oracle CX Sales vs. SAP CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.