Oracle CX Sales vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 8.6, while SAP is ranked #3 with an average rating of 7.7. Oracle holds a 1.1% mindshare in CRM, compared to SAP’s 3.9% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,161 Views
1,103 Comparison Views

87% willing to recommend

SAP CRM

Read 44 SAP CRM reviews

3,674 Views
3,417 Comparison Views

84% willing to recommend

Oracle CX Sales

SAP CRM

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Executive SummaryUpdated on Jul 27, 2025

SAP CRM and Oracle CX Sales are key players in the CRM software category. Oracle CX Sales appears to have an edge with its more complete cycle from marketing to post-sales processes and superior cloud-based support.

Features: SAP CRM is valued for its robust functionality, seamless integration with SAP ERP, flexible customization, lead and opportunity management, accurate sales forecasting, and comprehensive reporting. Oracle CX Sales provides a complete marketing-to-post-sales cycle, workflow-driven capabilities, industry-specific solutions, customizable analytics, and mobile-enabled functionality.

Room for Improvement: SAP CRM is criticized for complexity, an outdated user interface, integration difficulties, and occasional downtime. Users seek better speed, advanced reporting, and AI features. Oracle CX Sales needs to improve its user interface and mobile app, and while customization support is increasing, it still lacks flexibility compared to competitors like Salesforce.

Ease of Deployment and Customer Service: SAP CRM provides on-premises and cloud deployment options, with technical support rated well but inconsistent based on implementation partners. Oracle CX Sales is primarily cloud-based, praised for strong 24/7 support and responsiveness, offering a clear cloud advantage over SAP.

Pricing and ROI: SAP CRM is perceived as expensive with an annual licensing model, making it less suitable for small businesses. Oracle CX Sales is also considered pricey but offers substantial value for standard implementations with competitive pricing and discounts despite higher initial costs.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: September 2025).

Buyer's Guide

Oracle CX Sales vs. SAP CRM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (5th)

SAP CRM

Ranking in CRM

3rd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of SAP CRM is 3.9%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	3.9%
Oracle CX Sales	1.1%
Other	95.0%

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Srini-Dhanaraj

Founder & CEO at imfine.club

The product is stable, it has a lot of features, and the user interface is excellent

SAP C4C is very simple. We used it for a simple module, like lead and opportunity. The integration capabilities on the cloud are a bit rigid. It is not flexible. When people visit websites, we take the cookies, try to create leads and communicate with them. Organizations that want to buy the product must consider their return on investment and why they need SAP. They must consider why they cannot use any other product. If the business process is complex and we need good integration, we can choose SAP. The solution is complex for businesses where people place orders and make payments. We will have to integrate the solution with a data warehouse for the communication to go in and out. I rate the product a five out of ten for such a scenario. If an organization only does sales and marketing, I rate the tool an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The lead and opportunity management features are valuable."

"The solution integrates well."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"It covers sales very well."

"Stability depends on the implementation, but overall, it's quite high."

"The analytics features in Oracle CX Sales are good."

More Oracle CX Sales pros

"It provides innovative ideas for implementation."

"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."

"The platform is highly scalable."

"The most valuable feature is real-time data. You don't have to go to the finance team for information. On one screen, you can see if stock is available and check the customer's outstanding balance, and then you can process the order. SAP CRM's integration with other applications is easier."

"The stability is good."

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"The product integrates with third-party tools easily."

"The tool is easy to use."

More SAP CRM pros

Cons

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"The interface of Oracle CX Sales could be more user-friendly."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"They've been lacking in creating customization from scratch and in sales."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

More Oracle CX Sales cons

"Recently, the price of SAP CRM has increased, which is one concern."

"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."

"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."

"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."

"The product is very expensive."

More SAP CRM cons

Pricing and Cost Advice

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's expensive, but worth the money."

"The product is pricey."

"The solution is reasonably priced compared to other tools."

"The price is reasonable."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"The product is costly."

"There is a license required to use SAP CRM."

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"SAP CRM is an expensive product."

"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."

"Every user needs to have a license."

"The solution is expensive."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

10%

University

Financial Services Firm

Manufacturing Company

12%

University

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 28% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 24% of the time

Siebel CRM vs Oracle CX Sales

Compared 17% of the time

Sales Creatio vs Oracle CX Sales

Compared 11% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 10% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 35% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 19% of the time

Zoho CRM vs SAP CRM

Compared 11% of the time

Siebel CRM vs SAP CRM

Compared 8% of the time

Oracle CRM vs SAP CRM

Compared 8% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

October 2025

Download Oracle CX Sales product report

Buyer's Guide

SAP CRM

October 2025

Download SAP CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CX Sales vs. SAP CRM

September 2025

Free Report: Oracle CX Sales vs. SAP CRM

Find out what your peers are saying about Oracle CX Sales vs. SAP CRM and other solutions. Updated: September 2025.

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