Oracle CX Sales vs Pipedrive comparison

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Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Oracle CX Sales and Pipedrive compete in the CRM space. Pipedrive edges out in terms of pricing and ease of use while Oracle CX Sales stands out with advanced features for complex needs.

Features: Oracle CX Sales offers robust analytics, extensive customization options, and seamless integration with various systems. Pipedrive provides an intuitive user interface, flexible pipeline management, and strong reporting and insights features.

Room for Improvement: Oracle CX Sales requires a more streamlined deployment process, enhanced ease of use, and improved visual builder functionality. Pipedrive could benefit from enhanced automation features, more advanced reporting capabilities, and expanded integration options.

Ease of Deployment and Customer Service: Pipedrive offers straightforward deployment with minimal technical expertise required and efficient customer service. Oracle CX Sales involves a complex deployment process, supported by strong customer service to handle enterprise-scale challenges.

Pricing and ROI: Pipedrive's lower initial setup cost offers good ROI for cost-effective businesses focusing on simplicity. Oracle CX Sales, with higher setup costs, delivers better ROI for organizations seeking extensive feature sets and integration opportunities.

To learn more, read our detailed Oracle CX Sales vs. Pipedrive Report (Updated: September 2025).

Oracle CX Sales vs. Pipedrive

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Ranking in Opportunity Management

7th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

26th

Ranking in Opportunity Management

4th

Ranking in Sales Force Automation

9th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (14th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of Pipedrive is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CX Sales	1.1%
Pipedrive	0.8%
Other	98.1%

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution integrates well."

"The lead and opportunity management features are valuable."

"It is stable and scalable, and their support has been very responsive."

"the Oracle CX Sales Eloqua module is very useful."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Stability depends on the implementation, but overall, it's quite high."

"The analytics features in Oracle CX Sales are good."

"It covers sales very well."

More Oracle CX Sales pros

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The solution is very stable."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"It is a stable platform."

"The usability of the solution is its valuable feature."

"The solution is pretty easy to use and intuitive."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

More Pipedrive pros

Cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They've been lacking in creating customization from scratch and in sales."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"You can get disconnected if you do not have a strong, reliable internet connection."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

More Oracle CX Sales cons

"The product is expensive."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The automation process is challenging."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"You must pay more if you need an additional feature."

"Reporting capabilities of the solution could be improved."

More Pipedrive cons

Pricing and Cost Advice

"The product is pricey."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The price is reasonable."

"It's expensive, but worth the money."

"The solution is reasonably priced compared to other tools."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product pricing is reasonable compared to other solutions in the market."

"We pay $1000 a month for the tool."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"Pipedrive is relatively more affordable than other solutions."

"As of now, the pricing and value are quite good."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The product is expensive but provides valuable services."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

10%

University

Financial Services Firm

Computer Software Company

17%

Outsourcing Company

13%

Retailer

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Zoho CRM vs Pipedrive

Compared 7% of the time

Microsoft Dynamics CRM vs Pipedrive

Compared 6% of the time

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Product Reports

Download Oracle CX Sales product report

Oracle CX Sales

October 2025

Download Pipedrive product report

October 2025

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

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