OpenText Process Automation vs SS&C Blue Prism comparison

OpenText and SS&C Technologies are both solutions in the Business Process Management (BPM) category. OpenText is ranked #28 with an average rating of 7.8, while SS&C Technologies is ranked #16 with an average rating of 7.8. OpenText holds a 1.1% mindshare in BPM, compared to SS&C Technologies’s 0.9% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 80% of SS&C Technologies users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

1,169 Views
877 Comparison Views

100% willing to recommend

SS&C Blue Prism

Read 5 SS&C Blue Prism reviews

1,928 Views
636 Comparison Views

80% willing to recommend

OpenText Process Automation

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

OpenText Process Automation and SS&C Blue Prism compete in the business process automation space. OpenText Process Automation excels in pricing and support, while SS&C Blue Prism stands out with a comprehensive feature set offering significant value.

Features: OpenText Process Automation offers integration capabilities, scalability, and system-to-system integrations. SS&C Blue Prism provides advanced cognitive automation features, an extensive library of reusable components, and robust workflow visibility.

Room for Improvement: OpenText Process Automation can enhance its low-code environment, improve scalability, and expand process monitoring functionalities. SS&C Blue Prism could simplify its deployment process, offer better training resources, and improve language capabilities for better document processing.

Ease of Deployment and Customer Service: OpenText Process Automation has a straightforward deployment model and reliable customer support. SS&C Blue Prism offers a more complex deployment model, compensated by strong service support and comprehensive training resources.

Pricing and ROI: OpenText Process Automation is known for competitive setup costs and quick ROI, appealing to budget-conscious buyers. SS&C Blue Prism has higher upfront costs but promises significant long-term returns through its advanced automation potential.

To learn more, read our detailed OpenText Process Automation vs. SS&C Blue Prism Report (Updated: December 2025).

Buyer's Guide

OpenText Process Automation vs. SS&C Blue Prism

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Ranking in Business Process Management (BPM)

28th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

SS&C Blue Prism

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Business Process Design (15th), Process Automation (13th), Medical Insurance Claims Software (2nd), Insurance Claims Processing (3rd), Document Management Software (8th), Low-Code Development Platforms (14th), Intelligent Document Processing (IDP) (11th), Loan Management Software (3rd), Document Automation Software (3rd), Business Orchestration and Automation Technologies (19th), AI Customer Experience Personalization (8th), AI Finance & Accounting (5th)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 1.1%, up from 0.4% compared to the previous year. The mindshare of SS&C Blue Prism is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
SS&C Blue Prism	0.9%
OpenText Process Automation	1.1%
Other	98.0%

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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VikasKumar16

Technical Auditor at a financial services firm with 10,001+ employees

Has defined complex workflows and handled detailed automation scenarios efficiently

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"Its customer support is reliable and easy to approach."

More OpenText Process Automation pros

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

"The key feature of SS&C that I find valuable is the general workflow visibility."

"We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that."

Cons

"OpenText needs improvements in its integration model to align with newer integration types."

"AppWorks could be improved by including BPM simulation."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The integration could improve."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"There is room for improvement in the pricing structure."

"The crucial missing element is the archival function."

More OpenText Process Automation cons

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

"There is a need for improved integration with external systems in SS&C."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

Pricing and Cost Advice

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The price is on the higher side."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

Information not available

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Top Industries

By visitors reading reviews

Insurance Company

17%

Financial Services Firm

Government

Performing Arts

Financial Services Firm

18%

Retailer

17%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

No data available

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

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What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

See all answers

What needs improvement with SS&C Blue Prism?

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the w...

See all answers

What is your primary use case for SS&C Blue Prism?

My main use case for SS&C Blue Prism is automating business processes in different areas of the company, for legacy application automations, for SAP, different web services, and we provide that...

See all answers

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Also Known As

No data available

SS&C AWD

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.

SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.

What are the key features?

Strong Language Capabilities: Essential for document reading and interpretation.
Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
Effective Monitoring: Control room supports detailed automation oversight.

What ROI should users expect?

Efficiency in Task Automation: Automates repetitive tasks in back-office services.
Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
Support for Process Mining: Aids in generative AI initiatives and process transformation.
Complex Project Management: Useful in managing large-scale migration projects.

SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.

SS&C Technologies

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

OpenText Process Automation vs. SS&C Blue Prism

December 2025

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