ARIS BPA vs OpenText Process Automation comparison

Software AG and OpenText are both solutions in the Business Process Management (BPM) category. Software AG is ranked #7 with an average rating of 8.1, while OpenText is ranked #18 with an average rating of 7.7. Software AG holds a 4.8% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 89% of Software AG users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

ARIS BPA

Read 68 ARIS BPA reviews

6,121 Views
3,856 Comparison Views

89% willing to recommend

OpenText Process Automation

Read 10 OpenText Process Automation reviews

780 Views
390 Comparison Views

100% willing to recommend

ARIS BPA

OpenText Process Automation

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

ARIS BPA and OpenText Process Automation are key players in the business process management landscape. ARIS BPA leads with its robust business process analysis and modeling capabilities, particularly benefiting business users aiming for detailed process blueprints, while OpenText is better suited for environments requiring rapid process adaptability due to its integration capabilities and low-code development.

Features: ARIS BPA provides flexible modeling with EPC and BPMN notations, extensive reporting, and collaboration tools. It emphasizes detailed process documentation and simulation. OpenText Process Automation focuses on integration and automation, leveraging low-code functionalities and facilitating robust system-to-system and human-to-human interactions.

Room for Improvement: ARIS BPA needs improvement in workflow engine availability, simplified system integration, and user training tools. It is noted for high pricing and complex scripting. OpenText Process Automation could improve its user interface and mobile compatibility, as well as enhance its archival functions for better database management. Both systems can benefit from advanced low-code features and integration capabilities.

Ease of Deployment and Customer Service: ARIS BPA is known for its versatile deployment options, including on-premises and cloud solutions, with generally positive customer service despite some inconsistencies in response time. OpenText Process Automation offers hybrid deployment, improved technical support, but faces complexities in its pricing structure navigation. Both platforms excel in customer support, with OpenText noted for significant service enhancements.

Pricing and ROI: ARIS BPA is positioned as a premium product with a strong feature set but a challenging licensing model, offering value through in-depth process insights. OpenText is considered mid-range, with some users finding it costly yet justified by its functionality. Both platforms can deliver substantial ROI, depending on how they are deployed and utilized within an organization.

To learn more, read our detailed ARIS BPA vs. OpenText Process Automation Report (Updated: July 2025).

Buyer's Guide

ARIS BPA vs. OpenText Process Automation

July 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ARIS BPA

Ranking in Business Process Management (BPM)

7th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Design (5th)

OpenText Process Automation

Ranking in Business Process Management (BPM)

18th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of ARIS BPA is 4.8%, down from 5.5% compared to the previous year. The mindshare of OpenText Process Automation is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Tamer Eldamanhouri

Software Engineering & Manager at Arab Infromation Management Services

Empowers teams with robust business process modeling capabilities

They should examine competitor solutions to identify differentiators. One issue related to ARIS BPA is its integration with AI; it has AI features for cloud solutions, yet many in the government sector in Kuwait do not view the cloud as viable. Software AG should focus on developing AI models for ARIS BPA on-premises, particularly in user interfaces, as well as creating predefined business processes for common areas such as HR and finance. This aspect is crucial for adapting to the market's needs and streamlining custom solutions. While they have been helpful regarding pricing, I cannot compare ARIS BPA to other business process modeling tools because I understand some competitors have significantly lower costs than ARIS BPA. To maintain market share, good discounts should be provided to customers.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has helped us in terms of discovering business processes."

"It helps to maintain a single source of truth regarding the processes followed within an organization."

"I am an advanced user. ARIS BPM is intuitive for me because I know the UML, BPMN, and EPC methodologies implemented in this tool. It is very easy to create processes for restructuring a company with some descriptions."

"The most valuable features are business process modeling and reporting."

"The solution is user-friendly and easy to expose."

"In addition to our applications, we have also stored, in ARIS, the footprint of where those applications have been implemented. That means we know in which country a given application has been implemented. With embedded geolocation, we have a very visual world map, where we can see the footprint of each application."

"If you ever tried to draw a picture in a browser app or with a cloud service, it is normally a painful death. ARIS works perfectly on diagrams in the browser, so I was excited. I like it because there have been so many bad experiences in the past with drawing or doing something in a browser. Normally, it's always painful because it's coded badly. With ARIS, it is really well-implemented. It's simple."

"Collaboration and governance over enterprise artifacts."

More ARIS BPA pros

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"One of the most useful features is the code is customizable, we can make it our own."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"Its customer support is reliable and easy to approach."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

More OpenText Process Automation pros

Cons

"There is not enough documentation provided for the tool's support or administration."

"ARIS BPA needs to be more accurate when generating documents."

"I had this decentralization mission where I had some friendly fights with the consultants of Software AG. My opinion was the business department should be able to publish their processes and do all their evaluation stuff in ARCM themselves. It has to be a one stop shop. I want a one stop shop to go from ARIS BPM to ARIS ARCM, because having everything go through that would be an improvement due to the inputs that we made with Software AG. They will make it possible that the trigger sent from BPM to ARCM will start their object generation."

"I believe the solutions BPM tools are not very good and need improvements."

"The tool needs to improve its support since they take long to respond."

"Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty."

"One issue related to ARIS BPA is its integration with AI; it has AI features for cloud solutions, yet many in the government sector in Kuwait do not view the cloud as viable."

"Sometimes, ARIS BPA breaks down, and its stability can be improved."

More ARIS BPA cons

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"There is room for improvement in the pricing structure."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"OpenText needs improvements in its integration model to align with newer integration types."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"The integration could improve."

"AppWorks could be improved by including BPM simulation."

More OpenText Process Automation cons

Pricing and Cost Advice

"We have a concurrent license system."

"It is well worth the investment in the enterprise."

"ARIS has different licensing mechanisms for different modules, but they are perpetual licenses. So you pay once."

"It depends on different parameters."

"I would recommend the product to only enterprise companies because of the pricing."

"Usually, our company buys technical support from the Software AG site. We bought the technical support for the first year of usage for ARIS version 6 and 7. So, when we migrated to ARIS version 7, we bought support only for the first year. Then, we didn't use it the next year. Our experience was that we use it only one to three times during the first year. Therefore, there wasn't much value for us to buy this service because we have no problem with using ARIS after the first year."

"The pricing and licensing costs are available on their website. They will assign a relationship manager to assist if you show further interest in their products."

"If you can afford it, it's the best so far."

More ARIS BPA pricing and cost advice

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The price is on the higher side."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"There is a user-based perpetual license."

"AppWorks is pretty expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

10%

Government

Insurance Company

13%

Financial Services Firm

12%

Computer Software Company

10%

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ARIS BPA?

The most valuable features of ARIS BPA are its flexibility and reporting.

See all answers

What is your experience regarding pricing and costs for ARIS BPA?

Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay.

See all answers

What needs improvement with ARIS BPA?

ARIS BPA needs to be more accurate when generating documents. While it covers many blueprints and functions that I need, the document generation feature could be enhanced for better accuracy.

See all answers

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Comparisons

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Compared 24% of the time

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Compared 10% of the time

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Compared 7% of the time

Bizagi vs ARIS BPA

Compared 6% of the time

Visio vs ARIS BPA

Compared 6% of the time

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Compared 25% of the time

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Compared 17% of the time

Pega Platform vs OpenText Process Automation

Compared 14% of the time

ServiceNow Now Platform vs OpenText Process Automation

Compared 14% of the time

Mendix vs OpenText Process Automation

Compared 12% of the time

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Product Reports

Buyer's Guide

ARIS BPA

July 2025

Download ARIS BPA product report

Buyer's Guide

OpenText Process Automation

June 2025

Download OpenText Process Automation product report

Also Known As

ARIS, ARIS BPM

No data available

Overview

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

Software AG

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

ARIS BPA vs. OpenText Process Automation

July 2025

Free Report: ARIS BPA vs. OpenText Process Automation

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