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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpCon's auto-scheduling capability allows advanced planning for batch jobs, increasing operational visibility and reducing manual setup times.
Self-service features enable non-technical staff to execute complex automation tasks securely without direct access to the OpCon environment, enhancing user autonomy and efficiency.
Automation features significantly cut down the time required to process tasks such as account changes, with reductions from several minutes to just seconds, thus boosting productivity.
OpCon facilitates seamless integration with multiple platforms, enabling automated cross-platform communication which simplifies operations and enhances system compatibility.
Support offered by OpCon's European partners is highly reliable, offering quick and effective solutions that enable users to focus on their primary tasks without disruptions.

CONS

Do the first install and upgrade with SMA despite the process being simple according to the manual and training, as it requires confidence.
Creating physically separate "clients" for production and testing that are independent from each other would be beneficial.
Troubleshooting becomes extremely complicated when using advanced features beyond built-in jobs.
More templates would be helpful, especially non-core featured templates.
The calendar and frequency interfaces are powerful but complex, often leading to logical flaws and mistakes by staff.
 

OpCon Pros review quotes

MR
OpCon/xps Support at Nationwide Building Society
Oct 24, 2019
Auto-scheduling is the most valuable feature. We have the ability to schedule [batch jobs on our Unisys mainframes] seven days in advance, so we know exactly how we're running every night.
reviewer1240275 - PeerSpot reviewer
Director of Core Application Services at a financial services firm with 51-200 employees
May 28, 2021
There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events.
reviewer1240278 - PeerSpot reviewer
Systems Developer at a financial services firm with 51-200 employees
Nov 28, 2019
Previously, we would receive a file from a vendor, then we would have to go through and make changes to individual accounts in our core system. There are probably between 10 to 20 accounts any given week. It probably took around five minutes for it to run through the report and make all the changes, and that was if there was nothing complicated with all very straightforward changes. Now, that is done in 30 seconds.
Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,455 professionals have used our research since 2012.
reviewer1242072 - PeerSpot reviewer
Works at a government with 1,001-5,000 employees
Nov 28, 2019
The most valuable feature is the self-service because it has made it possible to provide simple and quick solutions in the handling of certain tasks.
MT
Consultant and Contractor at NYSDOT
Dec 2, 2019
There are three features which are valuable: the automated calendar functions; the notification process for failed jobs or unscheduled events occurring, via email and text messaging; and the ability for the scheduling package to communicate across multiple platforms.
AR
IT Manager Business Solutions Delivery at CBC FEDERAL CREDIT UNION
Dec 2, 2019
It has also helped to streamline our operations. We contract out our collection department so they are no longer housed on our system. They're housed on another platform. OpCon is able to not only pull in our data, but it also, on a daily basis, updates that third-party.
reviewer1241877 - PeerSpot reviewer
System Analyst at a financial services firm with 51-200 employees
Dec 2, 2019
Manual processing has been automated 99 percent by OpCon. With new processes, we give it at least two weeks manual so we can write down the details of how to do the steps, then we automate it. Within a month, it has been automated, then it's no longer a manual process.
PL
Manager Applications Operation Group at Groupama Supports et Services
Dec 17, 2019
One of the advantages of OpCon is the ability to use the API and web services. We couldn't do that with our previous solution. We have been able to change our procedure for ticketing. When a job is down, we can immediately create a ticket from OpCon in our ticketing solution, which is ServiceNow, using the web services.
JL
Engineer at CONSEIL DÃPARTEMENTAL 83
Dec 3, 2019
I have been pleased with the support that we can get from the European partners. I think they are very good. All the time, when we have a question, they have an answer. It is very reassuring to have that support every day. Then, you can concentrate on your job and OpCon is just there to work. For us, it's perfect.
reviewer1242813 - PeerSpot reviewer
Vice President of Information Technology at a financial services firm with 201-500 employees
Dec 24, 2019
It can run scripted tasks automatically over and over without intervention. That is what it does and the part that I really like because repetitive tasks need to be done over and over, day after day, no matter what day of the week it is. It is difficult to have staff do these manually and consistently, especially over weekends or through the night. Instead, you can have OpCon do them.
 

OpCon Cons review quotes

MR
OpCon/xps Support at Nationwide Building Society
Oct 24, 2019
Do your first install, your first upgrade, with SMA. It's simple, it's as per the manual, as per the training, but you need that little bit of confidence.
reviewer1240275 - PeerSpot reviewer
Director of Core Application Services at a financial services firm with 51-200 employees
May 28, 2021
It would be great if you could create physically separate "clients," as I call them. I wish I could have a production client and a testing client and that they would be separate.
reviewer1240278 - PeerSpot reviewer
Systems Developer at a financial services firm with 51-200 employees
Nov 28, 2019
What can get complicated is if you're doing anything more than just the built-in jobs. If you're using the more advanced features, troubleshooting becomes extremely complicated.
Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,455 professionals have used our research since 2012.
reviewer1242072 - PeerSpot reviewer
Works at a government with 1,001-5,000 employees
Nov 28, 2019
The ability to retrieve information from logs in variables to display relevant information would be helpful.
MT
Consultant and Contractor at NYSDOT
Dec 2, 2019
The calendar interface and the frequency interface is a very powerful, yet complex, section of OpCon in which all our staff have made mistakes. They have implemented what they believed was logically correct and then afterward discovered that their logic was flawed because OpCon did it a different way. That part, which is incredibly useful, is also incredibly dangerous. The interface or the ability to directly do more functions within the frequency definitely has room for expansion. As good as it is, it can be a lot better.
AR
IT Manager Business Solutions Delivery at CBC FEDERAL CREDIT UNION
Dec 2, 2019
Usage is a little complex. It's not like you can bring somebody in and they can just use it. They have to be trained... As far as complexity goes, it's right up there.
reviewer1241877 - PeerSpot reviewer
System Analyst at a financial services firm with 51-200 employees
Dec 2, 2019
There is some difficulty with the ease of use when I don't have some of the templates that were already created. More templates would be great. Non-core featured templates are my biggest struggle.
PL
Manager Applications Operation Group at Groupama Supports et Services
Dec 17, 2019
I would like to see them improve the Solution Manager for the web application. It's the future for us. Our customers need a lot of functionality, but there isn't that functionality within Solution Manager. So they have to develop and improve it.
JL
Engineer at CONSEIL DÃPARTEMENTAL 83
Dec 3, 2019
It was hard to automate in the beginning because there were a lot of concepts. I had to learn a lot of things, as I never used such a software before. I learned a lot of the concepts and ideas behind it in the beginning.
reviewer1242813 - PeerSpot reviewer
Vice President of Information Technology at a financial services firm with 201-500 employees
Dec 24, 2019
There is one feature that has been a difficult problem, and right now, OpCon can't do it. I'm not sure if it should be expected to, but we have tried to get it to where it could start a process on an external database.