OpCon could improve the mainframe area, as it is not their strength. While they support the mainframe, it is not something they excel at. Additionally, the FICS integration can be clunky and there have been difficulties in resolving issues with their support team, although this may be more related to FICS than OpCon.
There are also concerns about the cost of the product, as it can be pricey and the new license model may not align with the functionality needed by users. More functionality within self-service would be appreciated, including the ability to pull information from OpCon to "pre-fill" inputs. Users also desire the ability to create their own job subtypes to standardize parameters for executable programs/scripts.
Another improvement would be the ability to select multiple jobs in the user interface for quick changes or actions. Accessing OpCon through a mobile app would also be beneficial for administrators, as it would provide convenience and allow for immediate job fixes without the need for a laptop.
The user-side web interface can be problematic for complex tasks and self-service buttons created by OpCon support may not be functional. Failover and licensing are areas that could be overhauled, with concerns about feature removal and increased costs.
Additional training for support is also desired. OpCon's features can be complicated and may require training beyond the basic provided by SMA. Some failures also lack clear explanations.
Users would like to keep previous versions of jobs/schedules and have a display of creation and modification information. Upgrading to newer versions can be complex, and good documentation of the environment is important. However, SMA Technologies provides powerful and capable products, and their technicians are responsive and available for assistance.