New Relic and Prometheus Group compete in the application performance monitoring category. New Relic seems to have the upper hand due to its comprehensive feature set and user-friendly interface, despite higher costs compared to Prometheus's cost-effective open-source model.
Features: New Relic offers real-time transaction monitoring, key transaction tracking, and insightful transaction traces. It excels in integration capabilities and provides detailed dashboards for efficient error tracking and system improvements. Prometheus Group is valued for its flexibility in metric collection and supports integrations with tools like Grafana, though it requires external visualization tools.
Room for Improvement: New Relic users suggest enhancing alerting capabilities, more intuitive filtering options, and improving error handling and historical data visibility. Prometheus users face challenges with the query language and documentation and seek better visualization features and improved stability for extensive deployments.
Ease of Deployment and Customer Service: New Relic is easy to deploy in public cloud environments with responsive technical support and robust documentation. Prometheus, supporting hybrid and on-premises environments, is appreciated for its flexibility and community-supported open-source model. New Relic's support is notable for its responsiveness and expertise.
Pricing and ROI: New Relic's pricing model is considered expensive and complex, yet users find value in the actionable insights provided. Prometheus, as a no-cost open-source solution, offers a cost-effective alternative for budget-conscious organizations. While both tools deliver significant ROI in performance tracking and issue resolution, New Relic requires a substantial financial commitment.
Using open-source Prometheus saves me money compared to AWS native services.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Prometheus does not offer traditional technical support.
Prometheus is scalable, with a rating of ten out of ten.
Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Prometheus is cost-effective for me as it is free.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| Prometheus Group | 2.5% |
| Other | 92.4% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 49 |
| Large Enterprise | 60 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 8 |
| Large Enterprise | 12 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.
Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.
What are the standout features of Prometheus Group?Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.
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