Monday.com and Zendesk are both strong contenders in the platform software category, excelling in project management and customer service management, respectively. Based on the comparison, Zendesk seems to have the upper hand with its customer interaction handling capabilities, while monday.com excels in project customization and automation.
Features: Monday.com provides automation, integrations, and timeline tracking along with high customization. Its setup ease and scalability suit various organizational needs. Zendesk offers ticketing, integrations with CRM solutions, and a customizable help center, praised for managing support requests and customer interactions.
Room for Improvement: For monday.com, there is a need for more flexible automations, better integration options, and enhanced notification settings. Zendesk could improve in analytics, merging related tickets, and customization options for triggers and macros. Users desire comprehensive reporting tools for tracking tickets.
Ease of Deployment and Customer Service: Monday.com is used in hybrid deployments, favoring public and private clouds, and is noted for responsive customer support. Zendesk leans towards public cloud deployments and offers satisfactory technical support, with suggestions for more personalized and efficient resolutions.
Pricing and ROI: Both platforms are criticized for high costs in advanced plans, but offer good ROI. Monday.com users note increased productivity and improved project management. Zendesk users value customer satisfaction and streamlined support processes, emphasizing its CX data that enhances customer service operations.
I would rate their customer service a ten.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The stability has been quite reliable.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
It is quite expensive.
It is not the cheapest solution nor the most expensive, but it provides value for money.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.
Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.
What are the key features of Monday.com?
What benefits should users consider?
In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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