monday.com Reviews

monday.com acts like a very user-friendly CRM tool that helps us keep our users in check. What we do is run the systems for student accounts and student onboarding, which is the data that gets stored onto monday.com. We use monday.com for its better user experience so that we can extend the access to our tutors, which will have access to all the students in their particular classes, and they can take some actions based on what they want.

For example, we can provide a monday.com admin action to mark attendance, and the tutor can use that board to mark the attendance for a particular student, and there could be back-end automations running to do the same for the user. There are a couple of automations that run in monday.com, which is probably Google Sheets on steroids with enhanced features, multiple processes, and even automations baked into it.

As those automations are not fulfilling our purpose, we can have certain values of a column updated or certain parameters of any particular item updated using monday.com automations directly. For example, we can set up automation in monday.com that will mark something that runs every Monday and marks something based on having recurring classes every Monday.

If we have an absent flow, when the tutor marks absent, we can trigger a particular value in a certain board using monday.com automations. For more complex scenarios, we use the webhooks feature for monday.com so that we can better handle our use cases by calling a webhook in Make.com, Zapier.com, or N8N and call them to do complex workflows directly on monday.com.

The main use case for monday.com is that, and apart from that, the other day-to-day workflows would be the seamless integrations between multiple different boards and the mirror column facility, which facilitates data to be on one single board but displaying across multiple different regions. With monday.com, we are able to handle thousands and thousands of students that we intake based on our different education brands, like test prep, med prep, or even school-level mathematics.

Having monday.com makes it more centralized where we can handle student accounts only in one board and then for different classes, we can extend access to different boards and use mirror columns to showcase the students while we still have one central source of truth.

Probably the best feature of monday.com would be the intuitive user interface and user experience, which any user who has used Google Sheets or Microsoft Excel would find themselves familiar with, along with built-in automations, the ability to call webhooks, and the various number of column types.

The better user interface and user experience definitely stand out to me because this is a tool that can be used for both the development team as well as extended access to the consumer or the customer side of the system, or in our case, the tutors and other relevant stakeholders who need not understand the deep technicals of things but can take actions directly from the board.

We run into technical issues a lot with monday.com, where certain errors just pop up randomly, and we would want to have a little bit more developer-friendly part from monday.com. There could be better communication with mirror columns or have a better experience in terms of the technical side of it and not the front-end side of it, which can be improved.

I started using monday.com probably two years ago, and with this particular company, I have been using it extensively, so I have around one and a half to two years of experience working with monday.com.

Because of the technical issues that we run into on a monthly basis, if those can be improved, the score can definitely be improved.

Tutor satisfaction is definitely one of the points that I would like to share about monday.com. Before monday.com, we were using HubSpot, which, even though it is a very good technical tool, does not provide a very good user interface for people who are not working in sales or people who do not really want to know the technical side of things. Having a simpler UI with technical functionalities of a backend and a good user-initiative front-end, where we can change labels based on certain parameters, is definitely something that the tutors were eager to try out, and they really liked the systems from the time we set it up.

My advice for those looking into using monday.com is to probably start using it, especially if they are dealing with stakeholders who would want to review things directly on the database side and take actions directly on their own, as monday.com would definitely provide a good user interface and experience for that. I also advise the technical team to probably use a side automation platform such as Make.com or a script running on some cloud to talk between platforms using the automation functionality of monday.com.

We have very good GraphQLs for monday.com that help us do most of the work, with the monday.com community also being good enough to push updates on a regular basis. A one-word description for monday.com is "Google Sheets on steroids", and I think I would stick to that. I would rate this product an 8 out of 10.

Private Cloud

I use monday.com for project management. We worked on a project that required managing various groups working independently on separate aspects but contributing to the same project. We created groups and projects and tracked every task. We also used it as a communication tool and a place for feedback, where someone could comment on delays or issues.

The creation of tasks and subtasks is very effective in monday.com. Grouping projects is also beneficial. However, I would like the ability to create more than two levels of subtasks. Additionally, I appreciate that monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments. This feature helps in making decisions faster instead of waiting for stand-up meetings.

I would like to have the ability to create more than two levels of subtasks in monday.com. It was a significant challenge as I often wanted to make a task dependent on another group, but it was difficult. It would be more efficient if it were easier to establish dependencies across different groups.

I have been working with monday.com for about one year.

monday.com was stable and reliable during my usage.

I contacted support only to ask about subtasks. They informed me that the feature I wanted was not available, but I did not encounter any issue that required opening a support ticket.

monday.com is easy to set up. However, for my project, it took a few hours due to its complexity and the need to handle several dependencies and subtasks.

I recommend monday.com as a great tool for managing projects, especially those that depend on tasks with new tasks needing completion. It is reliable for tracking progress in real-time and for projects where different teams work on different parts that aggregate to the main project. I rate monday.com as seven out of ten due to the need for improvement in creating more than two levels of subtasks and dependency management across groups.

Public Cloud

Other

We use monday.com on a daily basis for our to-do lists and to stay in touch with our team to see how projects are progressing. We have everything on monday.com for each project step, allowing us to monitor how things are going.

monday.com saves time and gets everyone on the same page within my team.

monday.com is easy to use, and making authorizations is straightforward. If there are any changes, I receive an email which is very useful because I don't check monday.com daily. Whenever something changes or my team makes updates, I get an email notification about it, which is quite useful. monday.com saves time and gets everyone on the same page within my team.

If monday.com was cheaper, that would be better because it's quite expensive.

monday.com is stable. We only experienced downtime once, which lasted for almost an hour. It was a global issue, so neither monday.com nor us could do anything.

monday.com is scalable. It is not hard to add another user.

Although I never used their customer service, during the setup we received sufficient help and training sessions. I would rate their customer service a ten.

Neutral

We used Trello before switching to monday.com. Trello was confusing and adding another person to our team was quite hard.

The initial setup of monday.com is quite easy. We had someone from their team show us some basics, and they provided trainings.

We received help from someone in their team for setup and training.

monday.com saves time and consolidates our team's progress in one place.

We pay almost 20K per year for approximately twenty users. It is quite expensive.

We used Trello before switching to monday.com.

monday.com is not hard to use for adding another user, although it is really expensive. I would rate the overall solution a nine.

Other

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering.

monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues.

The need for a stable connection is critical as there are network issues that slow our processes down. 

Additionally, the synchronization feature is not functioning optimally.

I have been using monday.com for two years.

There are issues with stability, such as network and performance slowdowns.

We only use it within our department, comprising 50 to 70 people. We are uncertain about its scalability in other departments.

I've never contacted customer support for monday.com as I am not responsible for managing the tool.

Neutral

The initial setup was easy. I would rate it an eight out of ten for ease of setup.

We are considering building a custom tool in our company rather than using another commercial tool.

There must be other tools more useful than monday.com, but so far, it's good for our needs. I would recommend it for normal company users with standard project management requirements.

I'd rate the solution seven out of ten.

I work for a company called Enreap and we are a preferred partner and reseller of monday.com, based in India. I lead the practice of Monday.com within my organization for the entire APAC region. I take care of product operations for monday.com in the region, including the entire sales, implementation, and support cycles.

With regard to the use case, I started off using monday.com for product management. Now, I cater to several use cases, including project management, CRM, sales, product development, HR, and admin.

Recently I've been working with a customer from a logistics company wherein I'm building their entire HR system on monday.com. I'm also working with a manufacturing company to build their entire production cycle on monday.com.

My organization now uses monday.com internally for service delivery management, as well as to track ongoing internal initiatives. First and foremost, as a result, collaboration has improved drastically. There is flexibility to have collaboration across the different functions of the organization.

Another way we have benefited is visibility, wherein the key stakeholders at the C level have visibility into the entire timeline of an initiative. They have clear updates on what's happening and the current status of an initiative. The C level is concerned about the reporting so we have set it up so that there is a workstation that every team or function is working from. That data gets rolled up to the C level so they have consolidated reports available at the click of a button.

In addition, we use real-time reporting. Previously, people used to struggle for a couple of hours before project reviews to get the data to prepare presentations and reports. Now, the reports are available at the click of a button. The entire report generation process has scaled down to a matter of a few minutes.

Breaking down silos is one of the biggest use cases of monday.com. It has cross-functional collaboration capabilities, which definitely break down the silos right away, the moment you start collaborating.

It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable.

monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes.

Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well.

Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data.

There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start.

And even if you want to create a new project, it's still pretty simple and a matter of a few seconds. 

There are a lot of areas that monday.com is building solutions on. For example HRMS, Ecommerce, Logistics, and Retail. There are very few options for customers that need an on-premise server as this iSaaS-based solution (Cloud). There is a lot of work going on in the roadmap to improve functionality with common Chat systems like WhatsApp and other Financial Accounting Systems (FAS).  

As a partner, we are enabling our customers to integrate with third-party tools using custom APIs and other connectors available.

I've been using monday.com for almost four years.

It's stable. I've rarely seen it go down. Even for Enterprise accounts, where a customer of mine has 1,500 users using the solution, it's pretty fantastic.

There is no end to the scalability with monday.com. You can scale up as much as you want and define as many functions as you want. You can define as many rows, items, and columns as you need. There's no end to it. You can define as many automations and integrate as many tools as you want.

I have contacted their support several times. We use the solution internally in our organization but, at the same time, I sell monday.com to a lot of customers because I'm a channel partner and there have been some billing issues. In India, where we are located, if you're not a registered company you can't collect recurring payments. monday.com isn't a registered company here so recurring transactions have stopped completely. That is why some of our customers do need support and we have had to raise a ticket when it's time to renew their licenses.

I rate their tech support at six out of 10. The reason is that it takes a bit of time. There is a lot of back and forth and there is very little that the tech support can really help with because most of the customizations and requests need to be handled by the product team. Their tech support has very little know-how about what needs to be done and you end up relying on the product team. Due to this a lot of people switch to a workaround, doing it on their own and coming up with their own solution. That's one area where significant improvement is needed.

Neutral

We used to use Jira but it was predominantly being used from a technical standpoint. In our organization, we have about 70 team members on the delivery side who are purely technical, and about 100 members who are non-tech users in marketing, HR, ITIL desk, initiative tracking, and program management. The non-tech members were finding it a little difficult and cumbersome to manage Jira. To manage Jira, you need to have a certain level of technical acumen.

Creating a project in Jira takes a bit of time compared to monday.com because you need to map a lot of the details in a project and create epics, tasks, et cetera. 

It's a cloud-based platform that is deployed on AWS. There are no private servers to install for monday.com. It's a purely SaaS platform. So you just put in the URL and log in and you're done. There isn't really a particular deployment. You just sign up for an account and that's it.

Because it's SaaS there is zero maintenance. All maintenance is taken care of by monday.com.

It has definitely helped to reduce project delays. We did an ROI calculation with a couple of our customers where we deployed monday.com and we managed to save no less than 15,000 hours per year for a team of 50 or 60 people. Multiplied by the daily employee wage in India for an average worker of $10 an hour, that's a return of $150,000.

monday.com's pricing is fair compared to its competitors, although it is a bit higher than most of its competitors, but when compared to the ROI year on year, it does justify the investments. 

Pricing needs to be linked to the available features, capabilities, and flexibility in customization. Once you have the automation and integrations in place correctly the ROI is much better than with the other tools. 

We did look at Asana and I had some experience with it as well as with Zoho Projects. But monday.com turned out to be pretty intuitive and easy to adopt. The learning curve was pretty low compared to Asana and Zoho. 

And with Zoho, there is a very fixed structure and much less customization available. If I wanted to set my delivered value as ARR, for example, I couldn't rename that particular field in other solutions. That lack of customization was a deal breaker for us.

Training is a part of the onboarding process that I do for my customers. If you talk about two years ago, it used to take around one or one and a half months to onboard 50 users. Today, with the adoption of low-code, no-code, and AI, people have gotten used to having a tool that is easy and flexible. Now, the entire learning curve has been reduced and, within two to three weeks, I have 50 users onboarded.

My advice would be that before you buy it you need to know your use case really well and there has to be a particular challenge or pain point identified. Are you facing difficulties in tracking? Are you having problems with visibility into your resources and capacity? Are you having difficulties with reporting or streamlining your workflows? If your answer to any of these issues is "Yes, I do have that," monday.com is definitely an answer and solution for you.

Overall, I would rate the solution at around 8.5 to nine out of 10. 

Public Cloud

We use monday.com for pretty much everything. We use it for project management, internal project management and task management, and we're starting to use it more for internal HR processes such as time off. 

We integrate it with Microsoft SharePoint and Outlook so that we have visibility across the board for ourselves.

We pretty much couldn't survive without it now. It's our go-to system. We've been able to do everything internally, saving us time with meetings, and helping with communication internally and externally. We can assign guests to our account and they see certain things so we can collaborate with our customers efficiently and professionally through the platform. We can do simple tasks like requesting time off, as well as financials, balance sheets, customer satisfaction surveys, communication plans, risk management, and time sheets. We pretty much do everything in it. We would have a hard time using any other system now. We heavily rely on it because it works.

It helps give our customers visibility. We use the automation for automatic responses to emails. We develop forms in monday.com and embed them into our website and they can use them to submit a ticket. It helps our customers have visibility and understanding of what's going on and allows us to scale at an efficient rate without incurring a ridiculous cost.

And its scalability has been another benefit. monday.com has been able to save us time and reduce the overhead costs that would normally be associated with running a project. I've been with companies that are still managing projects out of Excel sheets and they can have a project manager only handle a handful of projects. But with monday.com, you can have a project manager manage eight different projects efficiently and effectively.

Another advantage is that the cost is predictable. You're not going to get any crazy costs as you scale, so it's a good model. We have had a good growth rate in staff and we can pay better salaries and have better benefits because our one system can do pretty much everything that would normally take three other systems to do. It integrates with everything. It has been great.

It also gives managers the information they need for decision-making. It makes it so easy to see a lot of data in one dashboard. You can stand back from data and get an overview or drill in as close as you want on it. If you want to see something as a whole, as an organization, you can do that easily. If you're trying to dial in and see specific data, that is also easy to do. You can make more informed and strategic decisions based on reliable data, knowing that it's all accurate and up-to-date. You can alter it in any way you need to, to make whatever decision you're looking to make.

While every project has its issues, monday.com has created a way for us to get ahead on a lot of things before those issues become actualized. When it comes to projects with our customers, it helps us communicate and say, "This is the risk," and we can constantly update them and say, "We're getting closer." We can set time limits on things and triggers. It has helped us mitigate risk and increased our efficiency on projects so that some of that risk doesn't even get realized. And if it does, we planned for it, we saw it coming. Nothing is taking us by surprise.

Without wanting to sound super dramatic, it has reduced project delays for us by almost 100 percent. You're never going to be able to completely eliminate some risks, but the fact that we're able to see risk coming from a mile away makes all the difference. We do IT work and professional services work for the government, which means we do a lot of planning at the beginning. A lot of the risks that are associated with the projects that we do are supply-chain related. They're very common. The risks in our projects are very repetitive. 

It has really created visibility across the board so that we don't get blindsided by anything. And if we do, monday.com still supports us through it. If we get blindsided by a risk or a discrepancy on our project, we can use monday.com to help manage it and do "lessons learned". We can look back at historical data and see what happened, what triggered it, and adapt and move forward from it, making tweaks here and there to our templates or adding something to our risk registrar management tool.

The most valuable features for us are the 

• automation
• scalability 
• ease of access—the low-code, no-code part
• user-friendliness
• integrations.

It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn.

We're primarily an IT company, but we do have some non-tech staff. We developed the platform in the beginning and templatized everything. That means we're able to create workflows and create diagrams for workflows, making it very easy to understand. The automation helps by taking the guesswork out of a lot of things and that makes it very easy for anybody, at any level of technical experience, to pick it up fairly quickly.

The visuals, the way the interface is presented, are great, very user-friendly. It's quick to load. You can see the lanes everybody has and where they divide and where they overlap. Going back to the workflows, you see how everybody works together and the dependencies.

It's also customizable so that we can share a certain view with our customers and have an internal view. It's clean, it's professional, and color-coded so it makes sense. There are features that enable you to color code certain things when certain triggers happen. For example, when something financial goes negative, you can make it turn red. A lot of it is one-and-done. You templatize something and it's going to be like that every single time.

It's very flexible and very forgiving. If you mess up, it's pretty simple to go back and see exactly where you messed up, but it even creates things in a way that it's hard to mess up. The permissions it enables are great. Overall, it's just a great system.

And one of the main reasons why we did end up going with monday.com was because of the Gantt charts that it comes with. A lot of it is native and it comes with templates already created. Often, if we don't have a template that fits a certain project, monday.com's templates will be the perfect starting point. We have a choice of a number of styles when it comes to project management, including the standard Gantt chart, WBS, and agile frameworks, which help because we do sprints. All of that is native and very easy to access and use. It makes sense. You can drop and drag, create relationships and dependencies. You don't really need to know all the crazy technical aspects of project management to understand it and see what's next, what's been done versus what needs to be done.

I would like to see a little bit more versatility with the integrations that it has. It's pretty versatile as it is. We can send emails from monday.com, but when it comes to the format, we don't necessarily want to always have the monday.com logos. We want to be able to make the emails we send out from monday.com, especially if they're coming from a specific person, look like they would if they were coming from our Outlook.

Sometimes the formatting or embedding in our website gets a little weird. If that were a little bit more customizable, that would be nice. 

And being able to change the format of the forms that are used, visually, would be helpful. The forms are still great, but if they were a little bit more customizable, that would be nice.

I've been using monday.com for almost a year now.

I've never had any issues with the stability of the platform. I believe it's on AWS and it has an uptime of 99.8 percent. I've never experienced any downtime.

It's extremely scalable. That's one of the main reasons we picked it.

I contacted their technical support a couple of times in the beginning. I didn't have any issues, and they got back to me quickly and they followed up.

Positive

I have used Microsoft Project and another solution called VTiger before, with companies that I was with prior to starting my own company. They were confusing with a lot of moving parts. It was almost like you had to go through training just to understand them. Whenever it came to onboarding somebody, it was always a lengthy process to get them up to speed. With monday.com, it's very forgiving so you can go in and just mess around with it and figure it out.

Once we got the licenses, I went through all the templates that it already had and went through their YouTube channel, which was very informative. I learned as I went and, after about a month, I had a very solid foundation for what I was looking to get out of it. It developed past that and now it's well-established.

Now that it's all templatized, it takes no time at all to create a new project. We created a master template when we got monday.com. Once an opportunity is won, we switch the status to "won," and that triggers a new project in a folder, and it is already templatized. We make a few tweaks here and there, which takes 20 minutes to an hour, depending on how complicated the project is. But we have a pretty solid process that we follow for just about every project. Even if we do change things, it's not by much.

Almost every solution that I've worked with offers templates, so creating new projects with them is very similar, but a key difference is that when we do have to make those changes, the relationships are still easily established with monday.com. If we get a project that is not what we normally do, if it's something completely different, we can support it and still get the right data without needing to revamp or create something completely from scratch. We just alter whatever we need to alter and it's there.

Our monday.com admins can do whatever they need to do, including adding other users, guest users at no cost, and as many viewers as we want, at no cost, because we have the Pro licensing. In terms of deployment, it's very easy and straightforward. We have it templatized and it's all automated, so we don't have to think about the deployment part of it. It does it for us already.

In terms of maintenance, depending on what I'm doing for dashboards, sometimes I need to go in and establish a relationship, but it's just a matter of connecting a board for the data transfer. But I don't have to do updates or any sort of maintenance on that side of it.

We have absolutely seen return on our investment. People can handle more projects without overextending themselves, getting burnt out, and without being overwhelmed.

There is also a return on investment from the hours saved.

And the ratio of revenue to how much our licenses cost us is significantly in our favor.

It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it.

If we need more licenses, we know exactly how much that's going to cost us and our licenses go further thanks to the scalability. The cost for monday.com is predictable and we don't ever need another system. If we ever get to 1,000 employees, we know exactly how much it will cost us to have those licenses.

I did trials of five different project management software tools. Aside from monday.com, I tried Asana, Jira, Microsoft Project, and Zello. monday.com took the cake against all of them, primarily because of the user-friendliness and ease of access.

Anybody with any skill level would be able to use monday.com and be efficient. You don't necessarily have to be a project manager to use monday.com. You can be in any type of position and it will make it more efficient. We're able to do HR and finances in it. Whatever the work you do, it can be transitioned easily into monday.com and easy to figure out.

Have a clear understanding of what you're looking to get out of a system. monday.com makes more sense when you have a clear idea of what you're looking to get out of it. You're not going to be able to take advantage of all of it and there could be other systems that are going to better suit your needs. But monday.com is a really good system when it comes to being able to scale, manage your costs, and still focus on customer satisfaction.

We use the solution for various purposes, including demand management, project management, logging pre-sales activities, and planning. It helps us keep track of customer budgets, leads, and other important information related to demand and project management.

The tool's most valuable feature is its intuitive interface, which allows project managers to create comprehensive project roadmaps. This interface lets us list tasks and allocate them to team members, tracking who works on which task and when. We utilize it for project management from the initial phase.

The solution is flexible. The grid-based interface allows for customization, so I can focus only on what's relevant. This flexibility and dynamic sorting among the columns are strong features. Another valuable aspect is the board feature, which allows for much customization. You can organize your work, weeks, or schedule according to your preferences.

monday.com's dashboard feature helps boost my team's productivity. I've found the Azure DevOps integration to be the most beneficial. I believe there are third-party extensions available on the marketplace that fill the integration gap. It seems that monday.com is working with vendors in the market to make more of these integrations available.

It's a great tool. It allows me to manage many things in one place, both my tasks and day-to-day interactions within the team. I think the whole team resonates with it. 

I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project planning would be valuable. This addition could make monday.com more competitive with tools like Microsoft Project. Overall, I think there's potential for improvement in the graphical interfaces and reports provided by monday.com.

I have been working with the product for one and a half years. 

We haven't experienced any lag so far. We use monday.com for cross-team collaboration. I can attach files and it works like a charm. The cloud version is very responsive for us, which is great. I rate its stability a nine out of ten. 

I rate the tool's scalability a nine out of ten. My company has 400 users who spend at least an hour daily using it. 

We switched from Jira because monday.com offers a much more intuitive interface. It's more stable and has a simpler learning curve. Additionally, the interface is more visually appealing and easier to navigate than Jira, which we found to be more complex.

I rate the tool's deployment ease as seven out of ten. I found the installation process to be straightforward. Setting up multifactor authentication may take some time for those who are not tech-savvy. 

Within a week of management making the decision. It was up and running quickly, taking only a few hours or days for setup. Overall, I would classify the deployment process as simple.

We can see ROI due to the solution's ease of use and improved management capabilities it offers. It has certainly alleviated a lot of pain points for us in management.

I rate the tool's pricing a six out of ten. 

I rate the tool a seven out of ten. My advice would be to explore the capabilities that it provides. Many people overlook some of its features. For instance, check out the options available in the marketplace. There might be integrations or extensions that monday.com doesn't offer out of the box, but third-party extensions can fill those gaps. Also, take a close look at the features within monday.com. Consider what you need to customize versus what it offers out of the box.

I am a consultant who helps companies implement monday.com. I do not use the solution at my organization. The use case depends on the client. Every company needs tools for collaboration and organization, and most use Office 365, Google Docs, etc. Around 80 percent of my clients are agencies, but they've reached the limits of what they can do in terms of collaboration with their existing tools. 

Most of the clients who contact me already know that they want to implement monday.com, so it's not like I'm selling them the solution. They want something to facilitate their collaboration and communication. 

monday.com is an excellent tool to follow your project timeline to see where you are and where you want to go. It's super flexible. Thanks to all the automation, you can do practically anything with monday.com. 

It's great for managers. The dashboard gives you an overview of your team's workload, so you can see how long it takes for each person to complete a task. There are many kinds of dashboards, each with widgets that offer insight into what is happening. 

monday.com helps you avoid delays because you can visualize your deadlines and track your progress. It can help you break down silos in an organization to some extent, but it's just a tool. Some companies think a tool will change everything. The tool will help you manage your files, but it depends on the company's politics and how people want to work together. If your directors and managers want to avoid silos, monday.com will help them do that easily. It's an excellent tool for collaborating across various services, but it depends on the company's policy. 

I like the automation you can do with monday.com. You can automate priorities, status changes, notifications, etc. You may need another solution to create this automation in other tools, but monday.com includes everything. The Gantt view for project planning is also pretty good. 

The interface is another area where monday.com shines. It is colorful and visually appealing. You can paint with colors, and there are multiple views. If you are the type of person who wants all of your information displayed linearly, you can set it up in lines. 

It's the best tool for evaluating timelines and projects. The most challenging part is deciding how you want to display your information, but as soon as you know what you're doing, it's effortless to view where you are in the project and who's involved. 

You can set up a simple project in under five minutes, but a super complex one might take a few days. I think it's straightforward if you know how you want to organize your information.

monday.com is accessible to non-technical users but takes a lot of time. They have many tutorials, and you can easily use monday.com if you can take the time to go through them and learn. When you initially create a project, it's only a board with lines on which you enter the tasks. You have some columns with the task owner, status, deadlines, etc. It is not that easy to understand all the features and how you can use them for your case, which is why people contact me.

When you implement the tool, you decide which layout to use and what information you want to disclose. I've seen clients who have been using this for three years, and they still only know how to do things one way because they haven't taken the time to understand all the features. It's crucial to spend time at the start and learn the tool. I don't think the learning curve is that huge. 

monday.com is missing a few features but not many. For example, let's say you're working on a global project for a marketing campaign, and you have the video team working on it. Maybe the video team only wants a board that shows the packages that are related to them, but you cannot do that on monday.com. You can't have the same task in multiple projects. 

I have been working with monday.com for about a year.

If you are doing a lot of automation, it can start to lag a little. 

monday.com is highly scalable. You can use it with teams of any size. 

I am a partner, so I have access to many different resource sets. I have never contacted their tech support because I already have access to all the information I need.

I use Asana every day, and we work with Optix. I've also used Trello and Excel. Asana is easier to use, but monday.com is more flexible and can do more. Asana is user-friendly, and monday.com is more powerful.

Setting up the tool is straightforward, but you also need to consider the process that you're implementing and do some work beyond the tool itself. I have teams of 20 to 30 people, and three or four are usually involved in the integration. After deployment, it doesn't require any maintenance. It just works.

monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user.

I rate monday.com a nine out of ten. I remove one point for the performance issues. I recommend taking your time in the beginning. Don't rush into implementation. It's only a tool, and you can't expect it to instantly transform your organization. Take the time to understand all the features and what you hope to get from it. 

Public Cloud

I use monday.com in an agency setting to create marketing workflows that connect different teams. It simplifies communications between departments and gives them the means to track the status of their work.

monday.com increased the efficiency of the teams using it, thereby decreasing costs. We needed fewer people to do the same amount of work once the tasks were organized and presented in a simple way. monday.com has the flexibility to do nearly anything. However, you need to understand its capabilities first. It's quite useful once you've set it up and figured out what you're asking the product to do. 

It enabled us to consolidate conversations across different teams and keep track of individual items instead of defaulting to Slack, email, or various other communication platforms. Everything is in one place.

monday.com helped us avoid project delays because we can get a high-level overview of what a current team member or team itself is doing. The amount of time saved varies depending on the team, but our graphics team saved about 10 to 15 hours weekly. 

It can be effective at breaking down silos if your configuration team accesses it the right way. At the same time, it can also create silos if you don't have an efficient setup properly booted into it.

I enjoy monday.com's interface. I find it approachable and customizable. monday.com offers multiple ways to view a project timeline, and most of those views are pretty useful if they're set up correctly.

monday.com isn't hard to use once you realize it can do most of the things you need it to do. The tricky part is figuring out how to get those things to work with it. It's easy for an end-user who is shown a workflow, but the setup can be a little bit more complicated.

If they had some customer success outreach for the lower-level packages, that would help companies who don't have experience on the platform. Otherwise, they have wonderful training and help documents. They just don't necessarily tell you precisely how to set up your company's workflow. Once things are set up, it's straightforward.

monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services.

I have used monday.com for about three years now.

I rate monday.com an eight out of ten for reliability. In the last three years, monday.com was completely inaccessible only two times. There wasn't much communication about it. When monday.com goes down, there isn't a backup solution. Reliability can be a big concern when all of your files and processes live within the program. 

Aside from those two outages, there have been a few minor bugs. Sometimes, you'll do something that's worked 500 times the same day but isn't working momentarily. It isn't a significant enough issue that you want to open up a ticket. It typically resolves on its own within a couple of minutes.

Scaling up monday.com is simple. However, in a larger organization with hundreds of boards, managing who has access to which board can be a little confusing. It'd be nice if it were set up more like Slack, so you could invite someone to a specific channel instead of inviting them to the organization and giving them permission to each individual workflow.

I rate monday.com's support a four out of ten. Their support can be a little clunky, and it sometimes takes a while to get a response. That response is often not a one-stop solution. It frequently requires a call, and it's challenging to have that dialogue unless you're on one of their premium plans. Their support is heavily email-based.

Neutral

We previously used Microsoft Office and Google tools, but we were looking for a one-size-fits-all solution. 

The complexity of the setup depends on whether you're building the solution from scratch with an expert on the team or trying to convert from an established program. Switching to monday.com from another system isn't easy, but starting from scratch would be pretty straightforward.

My implementation strategy is to hop onto video calls with various teams and ask them to collect the resources they currently use to track their progress. Over time, I try to implement solutions within monday.com that bring easy access to the person using it. I build automations and workflows over time. 

I tell my teams not to learn monday.com. I ask them what they want it to do and figure out how to make it do what they want. There isn't an easily approachable way for someone to get monday.com to do what they hope to achieve. 

You can typically deploy monday.com with one or two people. However, you need to train the team on how an individual workflow is built within monday.com, so they use it properly. I currently have 350 users on monday.com.

Once everything is set up, monday.com is good to go. The only maintenance is optimization. I say optimizing instead of maintaining. After a solution is deployed within monday.com, there are changes in how the project operates or the needs of that project. To optimize a monday.com board, I need to tweak settings, add automations, or incorporate suggestions from the team that could make their jobs a little easier.

I don't know if I can call it a return on investment. Without monday.com, we would still get the job done, but we do tasks a little more efficiently with it.

I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business.

Their pricing model also prevents the product from being used throughout the organization. Everybody would benefit from accessing monday.com, but it is charged per user until you get into the much higher-level plans. For that level of access, the entire organization must pay $30 to $40 a month just to log in.

We looked at Asana, Jira, and one other product. We went with monday.com in the end, because we felt it offered the most tools for the price. 

I rate monday.com a seven out of ten. Before you purchase monday.com, think about what you want it to accomplish instead of joining it, hoping it's a pre-built system. 

For example, when you do taxes every year, you go to TurboTax, which walks you through exactly what you're trying to do. However, there is no starting point for using monday.com to track expenses or anything tax-related for the year. You can't just join it and say, "Oh, this is what I can do. I can upload this here, and I can put this here." 

You must know what you want it to do before purchasing the product. It can do the same task in ten different ways, so it's up to the user to determine which one of those ways will ultimately be the path.

It's for cross-collaboration across multiple departments and external partners to have clear information in one centralized place rather than emails or spreadsheets.

The main benefit has been having something that is non-Microsoft-based software for integration, where there are more ways for you to not let everyone create duplicates. So, access management obviously is one thing, and the other thing is that it's a central repository with very clear features. You can add names, and you can add people in different splits. For me, its benefits are communication, clarity, and transparency on plans and also the ability to access the data asynchronously across the business.

It hasn't helped much with reducing project delays, but it has been helpful for project participation and collaboration. All of the work is marketing or campaign-based. It's more about information sharing and clarity rather than making things faster. It's just about making things work together. We were not doing that previously, but now, we are doing it. We are 50% better because previously, we were not able to do it, but now, we are able to do it. The other half is the people aspect of it.

There is more clarity on what other people are doing. Previously, things were locked in behind spreadsheets and SharePoints. In a large organization, you don't have access to everything. So, a lot of times, it took a lot of time to just ask for access to different things, whereas now, people need to come and put things forward.

Shareable boards with external partners and a couple of automations are valuable. I also like the simplicity or the clarity of the platform, and how it's a one-stop shop for everything rather than having multiple spreadsheets and folders.

There is definitely a learning curve in setting it up and using its features. What is lacking is some more proactivity from the monday.com team to teach. They gave us ours, but they never reached out to check if we wanted to use more of the features or do any kind of improvement on the usage. It has been very hands-off even though we had a couple of hours with them. Any nudge, videos, and things like that would be helpful. Other companies have done a much better job in terms of educating users, but at the same time, non-tech companies never thought about workflows and automation in that sense.

The ability to build the dashboard and visualizations out of the data that is in the platform could be better. There are no color themes and no further customization on that front, so you cannot brandify or white label all the platforms to make it look more like your business rather than a generic one.

In terms of flexibility, sometimes, I'd like to lock more features so people cannot add things that are not validated. At the same time, there are sometimes too many features and you don't know which one would be best for each use case or each type of data. That's where working with someone who is the monday.com champion would help from their end. 

In terms of providing the insight to empower decision-making, it's very user dependent. In my case, the main challenge is to get people to fill in the data and provide the data into it. There's no way to load the data from a spreadsheet or do something like that. A couple of the integrations with other platforms are a bit lacking. If I want to import something from Jira, it hasn't been bifurcated. How do I import things from Trello or other platforms? The integrations with Teams to send chats are also not that great. It claims to have a lot of integrations, but when you do a big deep dive into those integrations, they are not quite there, or you need to program a lot. You feel unsure of how to do it. It starts to become time-consuming after that initial adoption. It becomes more of an organizational challenge if you are in a big business. It doesn't necessarily sponsor the project management office to have those automations.

We have been using it for 18 months to two years.

The uptime has been 98% from what I've checked. I had more issues with them locking out our licenses because of their own internal mistakes. So, technically, it's good. I had to email them three or four times because our license expired or something like that, and I constantly get a tag of when your trial version is going to end. So, it's a bit annoying from a customer service perspective.

It's scalable, but you need someone to manage the solution. It will never be very automatic to put a lot of people in and do lots of bulk edits. That's the piece that I'm more concerned about. You will need someone more technical to do such things.

It's mostly used within marketing across different local offices and then the global central office, but it's primarily marketing. It's a small team.

We've got 80 licenses that we've got approved, but we've got 180 users. What happens is that we give access to a lot of agencies to visualize the data. That's usually the most important thing, but they're not all participants in the workflow. It's more like they can see what's happening. It's not like we have 180 people logging in every day.

In terms of maintenance or governance, we don't have all the things because there's no one who's a technical product owner of the solution, which is the main challenge when adopting these things. The first couple of months, it's easy, but as you start to create the technical depth of owning a platform, it's a hidden thing, and people don't realize that that work needs to be done.

I'd rate it a five out of ten. I haven't used it a lot. They could do some more customer success where they do more proactive scouting for opportunities telling us that we see that you have five boards that are the same, you should do this with them, or we see that this field here is having lots of different entries, this is how you fix it. That's what I expected to do with them, which I haven't.

Neutral

We relied on Excel spreadsheets, which was terrible. It was mostly manual work, and there was a lack of continuity when people left.

I am doing its implementation. We have 80 pay users and then another 80 on the agency side, but we have lots of different pods of users of monday.com across the business as well, which is a bit challenging. We have people using monday.com adopting the license from the agency instead of our own license. It's more of an internal challenge than a monday.com challenge, and then monday.com is also not able to disclose who's using it from a privacy point of view.

The initial deployment is easier, but it becomes more complex over time. The more use cases and the more people you have, the more you start to need someone dedicated to all the management, such as handling access and managing the platform as an asset. The internal change in the business is also what's driving us to be able to adopt it. It's not only on the platform, it's how the businesses are changing, especially working on different sites or in different location time zones. These are the things that typically did not happen before because there were fewer digitally shared things.

It took us a year to reach some kind of saturation of users. The way you set up the board is fairly quick. One thing we're struggling with now is the governance of it and having multiple boards with the same information and not being able to govern them correctly. You do one or two boards, it's fine, but if you do 10 of the same piece, suddenly, you need to have some governance. Those are the kind of things that we would have done more with the monday.com team, but I know nobody else pushed that much. In my opinion, it's more on them to nag us on customer success than the other way around. That's how it happens with my other partners. They try to get us more engaged.

It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well. The difference between adopting it across both is more than twice the cost.

We didn't have any other tool. I brought it in as a champion to the business. The big challenge in a large organization is that adopting IT software becomes shadow IT because it just becomes hard to manage it. The other piece is that if you adopt a couple of users here and there, they don't want to invoice users individually in five different countries, which is completely understandable from a business cost perspective, but it's definitely a barrier to adoption. They've been super flexible on this in terms of allowing us to bring users, but from an admin perspective, it has been hard to adopt when it's bottom-up adoption.

It's good for helping break down silos within our organization. If people do adopt it, it becomes easier for everyone to see the data in one place. It doesn't solve the problem when the organization is really messy, but it's a key driver for data sharing transparency and reduction of emails.

You need to define the process first rather than trying to get the tool to solve the process. It's a medium to enable something that is already somewhat defined in your business. You probably need a change management sponsor because adopting new tools is a lot about user engagement. I'd advise having someone who's going to manage the tool moving ahead. You cannot just adopt and have no one who is going to be the actual admin of it because it will create complexity over time, even if it's going to simplify things in the long run. So, keep that in mind when doing it.

It's pretty straightforward but only for more technical people. I've been using it for a long time. I've been using it in other companies, and it's a four out of five in terms of ease of use for non-technical people. I really enjoyed the tool, and I'm a champion of it within my business.

People who are not used to project management or some scrum methodologies or anything like that might struggle with it because typically, people think in waterfall or Gantt charts, so they don't have the management background to run these things. In terms of its ease of use for non-technical users, I'd rate it a seven out of ten.

It's quite good for viewing projects and timelines. Being a mostly web-based platform, there are a couple of limitations to how you visualize it. I don't use it a lot for that use case. Typically for me, the most value is for a centralized slate that is not a spreadsheet where you can add project items rather than digitized timelines. My projects are less time-bound and more feature-bound, so timings are not so important for me. I'd rate it a seven out of ten from that perspective.

Overall, I'd rate it an eight out of ten. I'm still happy and still pushing forward and going ahead.