monday.com Reviews

Our business uses Monday.com to communicate assignments to each of our departments. Our management then receives the notice of the new assignments, can communicate with other staff in an organized location related to the said assignment, and can do all of this for multiple assignments at once. 

Monday.com is a very organized and easy-to-use tool. 

We also use this tool as a way to track the status of online sales. We only have about half a dozen of online sales active at any time (we are 99% storefront retail, with very rare cases of online sales) and Monday.com allows the storefronts to keep track of the online sale status all in one convenient place that one of our users keeps updated as the status of the sale changes.

Our business has produced a new level of communication and understanding of work needing to be completed that we did not have prior to using Monday.com. Prior to using Monday.com, we were primarily using texts and phone calls to communicate, but by not using an all-inclusive form of communication, a lot of vital information was lost in the weeds and Monday.com has resolved all of these issues. Monday.com allows us to keep all communication local to the problem in question, while not losing the information needed to succeed.

The communication/update section on each assignment is excellent. The ability to ask and answer questions and update each other on the progress of an assignment, while staying in the confines of that specific assignment, while also not disturbing other assignments or adding confusion is a priceless asset. 

As I included in my previous answer, we were primarily using texts and phone calls to communicate, but by not using an all-inclusive form of communication, a lot of vital information was lost in the weeds and Monday.com has resolved all of
these issues. 

Monday.com allows us to keep all communication local to the problem in question, while not losing the information needed to succeed.

There should be on-screen PC/Mac notifications when the website/service is not open on the screen. If they made it similar to a social media notification, that would be a bonus. From what I've been able to find, this is not a current feature with Monday.com. 

Another area of improvement would probably be a form of inclusion from outside sources of communication. I would love to be able to read a Monday.com notification on an Apple Watch, use voice-to-text to respond to the said notification, and then have that response get added to the Monday.com assignment in question.

Again, these may already be implemented in some form or fashion, however, I have yet to find them.

Our business has been using Monday.com for almost two years now.

Our company's instance of Monday.com is cloud-hosted and we have no impression of the service halting in the future. We plan to use this service as our sole project management solution.

Our company's instance of Monday.com is fairly small compared to other instances that I have seen. Our company only has around 25 employees that use Monday.com on a day-to-day basis. We keep everything within a couple of pages, and I've seen corporations that have dozens of pages open within their instance with each page essentially being used as an individual storefront. I have definitely seen cases of use where we could grow our company's instance into much more in-depth management, however, we have yet to see a need to.

We have had minimal communication with customer service and/or support, only due to the fact that we haven't needed support in any way so far. Everything has run smoothly.

Positive

We have tried multiple solutions in the past (Asana, Whatsapp), however, have found that Monday.com has been the easiest product to integrate completely into our day-to-day with our staff. 

We have a staff of upper-level management that doesn't always want to conform to new technological inclusions into our business, especially on a day-to-day level, and we have had little to no push back on our integration with Monday.com. 

All levels of management use it on a day-to-day basis and company-wide, we have had great success in communication and a higher rate of completion by the deadline on projects and assignments created within the Monday.com platform.

The initial setup is completely straightforward. Our VP had no issues setting up the service for our company.

The solution was implemented in-house.

Our ROI with Monday.com is primarily based on job accuracy and completion by goal dates issued by upper management. While we don't directly quantify a financial ROI for Monday.com within our business, we do acknowledge the growth in information retainment, higher job accuracy within our lower-level staff, and higher completion by goal dates company-wide since implementing Monday.com into our business.

I'd advise new users to prepare to budget around Monday.com being a needed product that is never considered a dropable product. It has become a massive asset to our day-to-day production, and we plan to run full speed with Monday.com as our primary project management tool. 

It was extremely simple and easy to set up for our vice president who was then able to individually invite the required staff into our company's instance of Monday.com, and within an hour he had created the infrastructure that we have operated for the last two years.

As I said previously, we have tried multiple solutions in the past (Asana, Whatsapp). I have found that Monday.com has been the easiest product to integrate completely into our day-to-day with our staff.

Monday.com is a fantastic project management tool that our company would recommend to any company working in any field with a deadline.

I am an implementation consultant, so I help tons of clients do different things with monday.com. I'm in a business that does the setup for clients of all various verticals. I've used it for just about everything.

I also use it for various different things for my own business. I use it for project management so that I can manage all the different clients that I'm working with at one time. I use it for billing so that I can track the number of hours that I've spent on a particular client to bill them. I use it as a CRM so that when I get a new lead for someone who may be interested in the product implementation or the product itself, I can nurture that lead, and hopefully, get to a point where there's a deal in place and a proposal, and then they become an account and a customer. These are some of the things I use it for.

I've used it for other clients to track real estate projects. I've used it with an insurance company to track their renewals. I did projects with media businesses. When we did those, we tracked the new shows that were coming out and everything that had to be done for that show. We also tracked events because they would have something like a show opening where people would come to preview a show or movie. We had to track those events. So, I've used it for a ton of things.

I like the update feature. It's almost like you can replace email with it. You can communicate on a particular item within monday.com, and then you can see the history of who commented, when they commented, what they said, and the reply to what they said. It's much easier to follow up on a particular item than have a thousand emails going back and forth. In a big project, you can usually have a ton of emails. If you use monday.com as a communication tool, you can almost eliminate email and have better tracking on what was done, when it was done, and what was said about the items. That's probably my favorite feature.

It's very easy. One of the other things I like about monday.com is that it's very visual. It's very easy for non-technical staff to learn. It's kind of a drag-and-drop and point-and-click. It's very colorful. Most of the learners are more visual. It's a lot easier to read, understand, and manipulate than Excel, which is what a lot of companies rely on to run their businesses.

I like the visual presentation of its interface. It's clean. It's customizable to some extent. You can use colors for different groups, which calls your attention to that group. You can do some daily colorful dashboards to visualize what's going on with your board.

It's very flexible. There's not been a ton of things that I've run into that I couldn't do in one way or the other. They are building a tremendous third-party app library. If there's something that monday.com doesn't do natively right now, plenty of vendors have gone out and said that monday.com can't do this, I'm going to write an app for it. Using those third-party apps helps bridge some of the gaps that monday.com hasn't grown into yet. Make and Zapier are two third-party apps, but they have a native integration with monday.com. For anything that you can't do with the third-party app or natively, you can use Make or Zapier to do different things using API. We've not run into anything that we couldn't do at least by using Make, Zapier, or a third-party app.

Views is another powerful feature of monday.com where you can just say show me everything that's due within five days. It's easy to work from that list instead of working from a hundred-line project plan. 

It's getting better for viewing projects and timelines. It wasn't strong for project management to begin with. It missed some basic things that a lot of people were used to in solutions like Microsoft Project, but they are continuing to improve on it. It's definitely getting better. You can do a Gantt chart now where you can mark your baseline, so you can track things that were overdue or things that got done early. You can track how things are impacting timelines. There's still some room to grow with project management, but they're on the right track.

It does have some native report widgets, but there are limitations on those. They're still building that capability out in my opinion. The reporting in monday.com is probably the weakest link, but there are third-party apps that you can add in that do some great reporting for you. You can also tie monday.com into a data warehouse and use something like Tableau, Power BI, or any reporting tool that can report out of a data warehouse to get the more in-depth reports that you need. monday.com will get there, but it doesn't seem to be one of their top priorities. We are working around some of those things where we need more in-depth reporting with Make or data warehouse with Tableau or Power BI.

Reporting dashboards need a lot more love. There are some limitations based on the plan that you get with monday.com. If you're a company that's running a bunch of projects and you only need the Pro plan for your number of users, you're still limited in terms of the number of boards that you can include in the dashboard. So, for pulling your reports out, using a data warehouse gets you past all that and gets you better and more inside of a report. You can also use third-party apps. There are a couple of third-party apps that I like. 

There still are challenges with the stability of the product. From what I understand, they're undergoing a rewrite of the way the system was written, so there are some stability issues. It's going to be much better once they get the final code or rewrite done.

It has probably been four years.

It's pretty stable, but they're transitioning its code to another platform. So, we are getting some stability issues. We get a notice that automations aren't working. They usually fix such issues within an hour or two. There have been very infrequent issues that have taken longer than a day. They're on top of that part, so I'd still say that it's a stable platform even though they are doing this transition, and we do have some messages that come through saying that something is down. It's more stable compared to others I've worked on.

It's very easy to add new users. It has the ability where when you add a new user to your account and you're over your allotted number of users, they just go ahead and bill you for that. You don't have to do anything. As long as you have a payment form, like most software companies nowadays, they'll just go ahead and bill you for that. It's extremely easy to do that.

I have interacted with them. Before the end of last year when layoffs were going on, their support was top-notch. I had never worked with a company whose support was as good as monday.com. You could send a ticket in, and you would most likely get a response that day, whereas when I send a ticket in now, it could take days. 

I know they've had some layoffs in that area, which is disappointing. Their support had put them head and shoulders above everybody else because you could send a ticket in, and within a couple of hours, you'd have an answer, or you'd have an answer overnight when the second or third shift came on. That was great, but now, I feel that it has gone down. I'm using community portals and searching the web and YouTube videos a lot more than sending in a ticket and getting a quick answer. It's taking me more time to dig into something if something is not working the way it should work. That's a bit disappointing.

At this time, I'd rate their support a six out of ten. Before the layoffs, it'd have been a ten out of ten.

Neutral

I've worked with Trello. Trello was kind of a stagnant solution. They didn't do a lot. They started doing some more R&D, but you're still limited with Trello. I switched from Trello to monday.com because I could do so much more with monday.com than I could do with Trello. I could look at my data differently. It's much easier to navigate than Trello.

I've used Zoho and others in the past, but that was long ago. I can't do a fair comparison to them now.

Another thing that I like about monday.com is that they are putting a ton of R&D money into the product. I've been working on the product for about four years, and there has been constant R&D. They are putting out new features every month. They are trying to make this product better. That's another thing that drew me to monday.com over some of the other products that I knew were kind of stagnant from an R&D perspective.

The time it takes to create a new project using monday.com depends on the project. It depends on the number of items and the number of columns. I can talk to you and put a board together with the columns that you tell me you need in an hour. That's not going to include any automation, or it may include a small number of automations. It depends on what the project entails. I did the insurance company one in an hour. I had a phone call with them. It was easy. I'm also working with a company that is building out locations all across the US, and we're doing a lot of real estate work. That was very complicated. It took probably six weeks, but a lot of that was back and forth with how they wanted to do things. I had to show them monday.com works like this, or it works like this, and which way they wanted to do it. It just depends on the size of the project and what you're trying to accomplish. As compared to the other products that I've used, monday.com is faster in terms of creating new projects, and I can do more with it. For example, the veterinarian's office was trying to use Excel to track fifty different properties. All of the tasks were going on without any kind of automation. It was just manual. They were spending a ton of time looking at spreadsheets, whereas now, they've got a system that will send them reminders with something to do. It just depends, but monday.com is faster. It just adds so much more with automations and integrations.

I help companies implement monday.com and use it. It depends on the complexity of the project. If somebody just wants to put a simple board up to track PTO or their employee information, that's simple, but if you want to do a project plan that links to a bunch of other project plans or you want a bunch of reports out of it, that can be a little bit more complicated. However, most of the time, setting up boards in monday.com is very simple. It just depends on what you want to do with it. Setting up one board is nothing, but if you want to build a system out where the boards talk to each other and you get good reporting and breakdown with silos, that's going to take a little bit more time.

In terms of the number of people involved, from my side, we typically have two or three depending on the complexity of the project. If there are integration needs, most of the time, it's just me, but if the project is more complex, then I'll pull other people in.

I've been doing implementations for thirty years, and from the client side, the biggest issue I see is that a lot of times, they'll put one person in charge of saying this is how it's going to work without having communications with the actual users. They don't bring the other stakeholders in to say why they are doing something in a certain way, which tends to lead to rework. Having a small team with representatives of the different areas that you are trying to automate and use monday.com for is the best way to do it.

The size of the client's team depends on the size of the project. I've worked with teams of two to three on the client side, and I've worked with teams of 25 to 30 users, but they all represented something different within the business. As we talked about things and everybody was there, everybody was aware of what was being done, and they could provide inputs on doing it in a certain way.

There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature. I get why they're doing it. They are a business, and they've got to make money, but they're intentionally putting some of the features that are needed to run a good project or a good business in that Enterprise plan, and, of course, it's the highest price plan. 

Some of the smaller businesses don't need some of the features that come along with the Enterprise plan. It's just a give-and-take, but I don't like the model where a small company with five to ten people has to pay double the price to get that one feature. If you've got two hundred users, you can probably get a little bit of a pass break, and they probably got one because they have thousands of users. I've got a client who is a small lab management company, and it would be great for them to have one of the capabilities that's in the Enterprise plan, but they can't pay two and a half times the cost of the software to get that one feature. So, we're having to do workarounds for that, and the workarounds are not always pretty.

If you're evaluating it, I would advise getting the trial membership and playing around with it to see if it does what you wanted to do. Talk to a consultant if you need to. Pay for an hour with a consultant to let them talk to you about how that particular platform works and how you want to use it. There are plenty of clients that I've moved from Salesforce, Trello, or Asana because monday.com is a better platform for what they're trying to do. Salesforce is way too complicated for a small business to do the type of tracking that a small business needs to do, and it's more expensive. It's just a matter of evaluating the functionality and the scalability of what you want to do long-term with your business or your project.

It's fairly easy to learn. It isn't technical at all. Just like any new software, it takes a little bit of time, but monday.com does have some good resources. I have little ninety-second clips to show you how to do small things. I offer training to my clients too so that it's more specific to how they are using the product. Of course, you do have monday.com's training, which is more generic. In my experience, most of the time, people learn better if they're looking at their own data and working with their own system, but overall, it's fairly easy. If you've used Excel before and you're good at that, monday.com is super easy. It's easier than Excel.

It can help to reduce project delays, but you have to set it up correctly. You have to set up automations or notifications when a deadline is within five days, ten days, or whatever you need to get that amount of work done. That's key to being able to stay on top of those projects. I'm looking at a client's data. They have this great little project management table, but nobody is on to it. There are no deadlines, and there are no automations. They're missing the ability to stay on top of that. There are no views. There are a lot of things you can do to stay on top of the project. You just have to set it up correctly.

It can help break down silos within an organization. A lot of the people who are managers don't want to see the details. They don't want to see what goes behind making the sausage. They just want to see if the sausage has been made. So, dashboards, reports, and things along those lines are imperative to being able to break down silos within a business.

Overall, I'd rate monday.com a nine out of ten. The biggest weakness is its reporting abilities. There are some limitations to what you can pull in for reports and the number of boards you can include. There are some things you can't do in reporting right now. The number of boards that they limit you to for the reporting is also like a handcuff. There should be the ability to see things differently. In the reporting, they need more widgets, or they need to be able to include more field types or things along those lines to give you better insights without having to go to a third party.

I run a coaching and training department that requires me to manage a large team of full-time, part-time and seasonal team members. Our projects vary from month to month and require quite a bit of cross-functional communication and high levels of collaboration. Some projects also require the assistance of strategic partners who were added as guests. All in all, we primarily used this software for Project management because it allowed me to monitor the progress of my team, allowed us to manage hybrid programs and operations (and transition seamlessly), and communicate 24/7. 

When you first get in, the set-up and overall functionality were easy to use. Not to mention I appreciated all of the many integrations. It made it so easy to build systems and processes for my team. 

We’ve also had quite a bit of turnover in staff, so it was super great when it came to transitioning new employees in and old employees out. My multi-generational team loved it. It was also pivotal in teaching my collegiate interns how to manage their time and break down their projects into smaller tasks.  

The templates were always the best part as not starting from scratch made the process so much easier.

The various display options and formats were great -especially when you have a large team with varying needs. They appreciated the tutorials and how-tos available with each board as well. 

As someone who has to manage their team’s as well as my own projects and tasks - it made it easier to see everyone and everything from a bird’s eye view. I also really appreciated the daily reminders, progress updates, and little (but impactful) notes of encouragement. 

I wish I understood and had taken advantage of the automation more. it was kind of hard to figure out.

While I appreciate the templates, some of them are extremely complex and not as tailored to non-profit work so they required quite a bit of customizing (but worth the trouble).  

The email log-in sensitivity would be a challenge and would lead to guests being added as members and the account getting overcharged frequently. 

I also wish the software was more affordable as I would love to use it for my small business as well. 

I've been using the solution for two years.

If you had a variety of pricing options I can see this going far.

It is definitely possible to scale. 

We have never had to use technical support, however, the tutorials were great.

Positive

We used Microsoft Teams and were unable to customize it the same way. 

It is very easy to use if you follow the promptings and watch the videos.

We implemented it with our in-house team.

The ROI is very high.

The budget is quite pricey. If you can afford it, it’s worth it. 

We looked at Trello and Airtable.

I use this solution for project management and events planning. I manage a school (kids from three years to 17 years old). In my school there are more than 1200 students and 80 teachers, so it has been hard to organize them all. We use the Google Suite, however, we needed a tool to manage the projects and plan the events.

We also use it to organize the documentation we need to have to achieve our quality standards. As we can have a clear view of what we have and what we do not; we realize in what areas we have to work harder.

It has helped me to organize the important things, projects, and events in a better way. We have bought ten accounts for the managers, so we are connected and working on the projects. We would like to integrate all of our collaborators but it is expensive. 

Since we started to use Monday, we have been able to have a clear view of how organized we are, we have created a board for the important things that the school has to do. We assign responsibilities for each activity and they receive an email about it, it is awesome. 

The most valuable tools I have found on Monday.com are the calendar, automatization, and the capabilities to link apps like Google Forms. We have been able to integrate our Google Suite to Monday. 

It is also good to receive reminders about projects and deadlines. Besides that, it has been not hard to learn how to use it. I really love the integrations, we use Integromat to link our Google Forms to Monday. 

It is also a great app for desktops and cellphones. 

I have found many good options to organize my time, my projects, and my events.

It should be cheaper. 

It should have more options to create panels.

It should also have options to share the boards or some info directly to Gmail. 

In premium accounts, the amount of transactions allowed is so low. We have not been able to integrate more apps due to this limitation. 

There is not enough information in Spanish. Most of my users do not speak English. It has been hard to learn to use all the functions.

I would also want some plans with fewer permissions. Maybe they could have access to just one board so that accounts could be cheaper. We have 80 teachers and we need that they are enrolled in just one board. We do not want to pay just for one board. 

I've used the solution for two years. 

We have not had problems with the solution. There have just been some crashes on my iPad.

I really like that we can grow as much as we want. The only bad thing is the price.

It has been good. I have written two times and I have received good and quick answers.

Positive

I did not use a different solution. We use the Google Suite, however, it is not the same. It does not have a management tool.

There is not enough information in Spanish; the tutorial videos were not so clear, however, it is easy to use it.

I implemented the product by myself.

The ROI of using this app has been 4 to 1 as we have optimized our work.

I always say it is expensive, yet it is worth it, especially if you run a company with many projects and events.

We evaluated Asana, however, we did not like it at all. We also tried ToDo app, however, it was not enough.

There should be cheaper plans with fewer options and maybe with access to one board or something like that.

The primary use case for the solution is to plan our projects and to put pipelines in place for all the project participants to make sure that everyone is within the plan and making great contributions to the project. 

We start our plan using the Agile approach to set our goals and tasks with the plan that already includes some phases and steps to make sure that the goal is achieved successfully and within the planned timeline.

The user interface of Monday.com is very friendly and easy to use. It's simple to assign tasks to my colleagues.

Monday.com improves our work within the organization by automating our work and making it friendly and easy to use in order to achieve our goals.

We have integration with third-party applications and can send notifications through email to the participants - making the application very interactive and keeping the project members up to date with the latest on the project and the plan.

Monday.com saves time by automating the work through the pipelines. The features are drag and drop. You can see the status for each task easily.

The most valuable features that I loved with Monday.com are:

• Notifications
• Task status and project status
• Monday.com colors are friendly to the eye
• I can task assign to my colleagues
• The screen size works with others and there is easy sharing of images and documents
• Automation and set up of automation is done in seconds and leaves your routine tasks in the dust
• Integration with other applications such as MS Outlook.com, MS Excel, Slack, Google Drive, LinkedIn.com, Dropbox, and One Drive is great
• Monday workdocs for workflows are helpful

There is nothing to dislike about Monday.com. 

There are some new features they need to improve within the application. For example, it would be awesome if we had some themes for each project and for each user.

If we could add a new feature to draw the plan as a chart and note priority via color, that would be great.

It would be nice to make a plan according to the historical data that Monday.com has already stored that's related to the user and the company.

I've used the solution for more than two years.

The stability is awesome.

The scalability is fantastic.

Technical support is professional.

Positive

I didn't use a different solution previously.

The initial setup was straightforward.

We did the setup through a vendor team.

We saw an ROI within three months.

Monday.com is the best solution with a great price.

I didn't evaluate other options previously.

Our company is a small business and we're using this platform mainly for task delegation and communication between in-office workers and out-of-office workers. 

We are a dance studio that offers classes to students ages 2.5 to 18. We offer over 85 classes per season (August-May) and then we also offer summer camps and intensives. We use Monday.com for project delegation, scheduling our year out in advance, creating meeting agendas, and much more. As a dance studio, we also use Monday.com to help with the planning of our end-of-year recital. 

It has definitely streamlined our communication process with our business owners, managers, and staff. All from Monday.com, we can assign a task, communicate to the assigned person to complete the task, and see when there is a status update without using any other platform to communicate. 

We also use the calendar feature to visualize when certain tasks or milestones in various projects need to be completed. we also utilize the documents feature quite often to brainstorm or just to get everything out "on paper". From there, we can go back and organize our discussions into task boards.

The boards are very helpful in task delegation. Being able to customize the boards to our needs as a dance studio with a smaller staff team has been very helpful. 

We use the "subitems" column quite a bit on larger projects, and being able to assign different tasks within a project is helpful for everyone to see who is working on what. 

The status column is helpful especially when someone is stuck on a task and a question can be asked and answered via the notes section. 

We have also formatted our boards so that when a task is marked "Done" it gets moved to a separate board, so it is automatically taken off of the to-do list.

Coordination with different social media platforms would be a convenient feature. If the scheduled posts from Monday.com could somehow actually get posted from the Monday.com schedule without the user having to go in and post at the scheduled time, that would be a time saver. 

A Zoom-like feature or a conference call feature would also be cool to see. It would convenient to have the video call within Monday.com, and a split-screen or a shared screen feature so everyone could see specifically which task, board, or document the speaker was looking at. 

I've used the solution for two years.

The stability is ten out of ten.

The scalability is ten out of ten.

Customer service is great. We've only had the site crash a few times in the last few years we have used Monday.com, and it gets back online within the day most of the time within a few hours.

Positive

We used Google Docs previously. We still currently use all of the features in Google Drive, but communication via Google Drive was not streamlined enough.

The initial setup was straightforward. Most of us are hands-on learners, so learning how to make Monday.com work for us took us going into the website and applying it for ourselves, however, it is very user-friendly.

No, we did not.

The different price options and feature access is nice. I would test Monday.com first and take advantage of the trial period to make sure it will work with your business.

No, we did not. One of our business owners saw research and found Monday.com.

Definitely take time to look into all of the features of Monday.com yourself to see how it can best fit into your workspace.

I recently did work for a manufacturing company in India. They sell electronics to their customers as well as materials to B2B customers. They wanted us to create standard operating dashboards and we used monday.com to do so for every level of senior management. They wanted to manage all their sales and manage all their operations in the same place. I created boards for their manufacturing, sales, production, and project management operations. I also created automation tools based on the conditions and other requirements, as well as third-party integrations.

I know OKR well and I use the OKR framework with monday.com boards as well. They also were interested in knowing about their goals, operations, and marketing expenses. I created a separate OKR board for what they wanted to focus on.

monday.com has helped clarify that company's goals and created transparency: where they stand in sales, the amount of production completed per day, per month, and per quarter. They can see their marketing expenses, their junk leads, and the deals that closed.

The company is running in six regions, including North America, Europe, and Asia, and I created separate boards based on the territories. Information is allocated and automated in the respective boards in their Salesforce. I was also able to create their sales cycle process in one place. When a sale is closed it moves to operations and project management.

They have been able to see their three-month achievements and three-month problems and can work on how to resolve the problems and the strategies they want to implement for the next quarter. They have a clearer understanding of what they are doing and where they are going to focus.

Before monday.com, this company managed using Excel sheets. Once we implemented monday.com, it opened up clarity and transparency from the top level to the bottom level of management. They know what lower-level employees are doing and how they're contributing towards the organization's goals. They know how much of their goals have been achieved in a given quarter.

Decision-making is data-driven. monday.com gives detailed data in a single place, for every lead, sale, operation, and project. Every week it gives them clear data on where they stand: what processes are going on, what the backlogs are, and what needs to be done. With clarity on the boards and the data, it helps them make the right decision at the right time, in discussion with the respective managers or team leaders.

Delays are usually because of a lack of engineers or subject matter experts for a project. This is something that needs to be fixed and monday.com gives clarity on why there is a delay, where a process is not moving, to help them know which areas to improve.

For day-to-day project management operations of my team, as well as the entire organization, we can easily focus on a task-oriented system and the outcomes. And I'm guiding my clients to an outcome-based system using OKR boards so that they're focused on daily priorities based on quarterly goals and objectives.

monday.com is very easy to use and very user-friendly. I can give non-technical people access to their respective boards and that enables them to focus on their objectives and their targeted items or customers. We train them to use it and how to engage with their customers. It helps create a standard operating procedure for non-technical people and gives them clarity.

No other CRM is this user-friendly for non-technical end-users. I have worked with other CRMs, especially Apptivo, but with monday.com, we can access various models and find the necessary data in one place. We don't have to go to separate tabs to find data. It is like Excel, but in a single place I can find the data and details to easily grasp the information.

They need to add more data values and fields, such as currency and functional fields, as well as more trigger functionality for automation and time-based management.

I have been using monday.com for the past one and a half years. 

I haven't faced any issues with its stability so far. I have not imported huge amounts of data into monday.com.

Its scalability is absolutely great. I have brought most of the business users in my clients' organizations into monday.com because of its user-friendly visualizations on the boards and the automation, integrations, and flexibility. It is scalable for multiple users.

I have contacted their tech support once. It was very interesting to chat with them and they shared all the details as well as a detailed user guide with information that helped.

Positive

Over the past six years, I have been working in CRM implementation. I used Apptivo CRM. My passion was to become a CRM expert. I searched for great products in the CRM area for end customers and I found that monday.com has all the functionality, automations, triggers, and integrations. I also wanted a scalable solution for my customers.

My services include deployment and implementation of monday.com for my clients. Integration of the solution is generally straightforward, although sometimes we need developer input as well. We usually need a maximum of two to three people.

It takes a minimum of 30 to 45 days to create a new project, but that is for larger clients. For smaller clients, we can complete the entire project within 10 to 15 days.

Once we complete a project, I give detailed training to my customers and guide them on how to maintain and customize things. In terms of monday.com updates, I subscribe to their newsletter and I get their updates every month. I read about them and, if an update is suitable for our customers, I will acknowledge it by sending them an email, or if they want to know more about an update, I'll get onto a call and clearly explain the functionality and features of the update.

The pricing of monday.com is worth it.

Evaluation of other options depends on the customer's requirements. Some customers want HubSpot CRM. HubSpot has a service model as well as a CMS. I recommend the advantages of the respective CRMs: What are the advantages of using monday.com, HubSpot, and Apptivo CRM? Based on that and their requirements, I propose a solution. I will then give them a demo and they can decide how to move forward, which system will work for them, their use cases, and day-to-day activities.

Monday helps our decentralized team connect digitally. 

Its flexibility allows information that was once only prepared and shared in one way to be presented in a way that is appealing and even more useful for other disciplines, without fundamentally changing the way a person needs to work. 

It also allows us to show aspects of our project to our volunteers in a way that doesn't break the bank. The guests feature is important for an organization like ours, that spends a lot of time connecting and communicating with people from coast to coast.

Our teams know about candidate launch deadlines, and it takes the burden of an organizing staffer being required to also make sure every department head has been alerted to an event, even if it's as granular as a task handoff. 

All our info, all in one place, is infinitely expandable with a myriad of integrations that work like a charm. We were able to remove bulky, siloed CRMs and tools that perhaps only one person from one team would use, and consolidate everything into Monday. 

Cross-team collaboration shifted from challenging to "just the way we do things" overnight. 

External facing development boards, countdowns, email alert systems for deadlines, and progress summaries have been great. Having all our stuff in one place, within one tool is extremely helpful. 

Being able to pull entire departments into their own ecosystem, while managing the user access from one dashboard is incredibly valuable. 

One of the best features I can speak to is getting alerts based on status and progress, task by task. Monday has really changed the notion of update meetings for our team- we can view updates at a glance, and get as granular as we need, or take a wide-angle view of the entire organization's progress. 

It's always great to get more training support for new folks. We highly recommended it so that you are able to get the most out of the platform. 

This isn't a platform where you scrimp on the training and send one person to bring back knowledge. Monday is different things to different people, and context matters. Everyone should be immersed in its workings if you want to truly revolutionize your organization. 

The feature set is so robust, that my suggestions are really quite narrow in scope - as basic as expanding the color palette to folders in a workspace. 

My organization has been using Monday for three years. 

I've found Monday to be a very stable platform. Over the course of my using Monday, I cannot recall a time that the service was down or inaccessible to me. 

It scales up and down, depending on your contract. 

Nothing to complain about in terms of technical support. They are responsive, engaging, and always checking in. 

Positive

We used several different solutions and Monday took care of many of our other 3rd-party tools - everything from our CRM to our helpdesk to our research. Those 3rd party tools we had to keep were easily integrated into Monday. 

The solution offers a fantastic team setup and support options. It's a la carte and scales up to a more robust integration. 

I run two different instances of Monday, one in-house, one through the vendor team. I am partial to the in-house. 

We haven't done the exact math on this, however, in morale alone, the return is a net positive. 

I'd advise new users to get the training you need for all the staff who will need discrete spaces carved out on Monday.

Don't get me wrong, Monday is easy to pick up and use for folks who don't need to do deeper stuff, however, your organization will need to consider how best to integrate the tool into your business. 

If there are choices, only integrate the parts of your business that you want to relieve from being crushed under the weight of your organization's ad-minutia. 

Monday was the first alternative to our current toolset that we looked at. 

Monday is a whole-team solution. Make sure everyone gets a crack at seeing how they could use it- and let them play around a bit with the new ideas presented via the toolset. It's fun.