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Solution Architect at a computer software company with 201-500 employees
Real User
Good UI, easy to get started with, and easy to scale
Pros and Cons
  • "The UI part is the best. The end-users can easily get started with Tableau Desktop or Tableau Online because of its user-friendliness."
  • "I also work as an SME on the platform side. Tableau is very nice and jazzy for the end-users, but there are pain points for the admins. Performance is something about which we hear a lot of complaints, such as the dashboard doesn't open in time. It performs well on the desktop but not on the server. I know that there is always a limitation when it comes to a huge amount of data or the complexity of the calculations, but we often hear from end-users about the performance on the server side. It is easy to drag and drop all the columns and do what we want, but if it is not going to load better on the server, users are not going to like it."

What is our primary use case?

We use it in our parent company as well as in client companies. A few of our environments are on-premises, and a few are on Tableau Online. We have a mix of both.

What is most valuable?

The UI part is the best. The end-users can easily get started with Tableau Desktop or Tableau Online because of its user-friendliness.

What needs improvement?

I also work as an SME on the platform side. Tableau is very nice and jazzy for the end-users, but there are pain points for the admins. Performance is something about which we hear a lot of complaints, such as the dashboard doesn't open in time. It performs well on the desktop but not on the server. I know that there is always a limitation when it comes to a huge amount of data or the complexity of the calculations, but we often hear from end-users about the performance on the server side. It is easy to drag and drop all the columns and do what we want, but if it is not going to load better on the server, users are not going to like it.

Their standard support is not good. They should improve it. I don't know if it has anything to do with the acquisition, but lately, their support has not been great.

Their upgrades have always been an issue. They never work. 

Tableau is a little bit costlier than other tools such as Power BI.

They should make it easy to integrate with tools like SharePoint, Teams, OneDrive, etc. Its integration with Office 365 should be improved because most of the users already have tools like Outlook, Teams, and SharePoint, and they want to integrate a reporting tool or a visualization tool with their existing tools. 

It is very easy to integrate scripting in Spotfire. We can do a lot of changes in the UI by writing some scripts. That could be something that Tableau can look into. They can also consider providing APIs, but most of the people who work with Tableau do not really work much on the scripting side. So, I am not sure if it is feasible or required technically.

For how long have I used the solution?

I have been using this solution for almost eight years.

What do I think about the scalability of the solution?

It is scalable for online and on-premises versions. With the online version, they take care of the load, and we don't have to worry about that. For on-premises, initially, we used to have core-based licensing in which we had a cap on the number of cores we could expand to. We then moved to user-based licensing, which makes it easy to scale.

In our parent company, we have close to 200 users. We also have two clients on this platform. One of the clients has about 400 users. For another client, overall, we support close to 20K customers on this platform. That's one of the biggest environments.

How are customer service and support?

Their premium support is really good, but their standard support is failing. Their standard support is the worst. We recently had an experience where we waited for more than seven days for a ticket to be picked up. It was vacation time, and there were a lot of factors, but their standard support is not good. For a few of our clients, we do have premium support, and they respond to any issue because we include the technical account managers in the communication.

Which solution did I use previously and why did I switch?

Comparing it with Power BI, the main differences are the cost and the integration with Office 365. It is very easy to integrate Power BI with Teams or SharePoint because they all belong to the same company, whereas with Tableau, I have to integrate it with a third-party vendor. It is a little tough to integrate Tableau with SharePoint or Teams. Nowadays, everyone wants everything in one place; it could either be in SharePoint or in Teams. 

I have been working with Spotfire lately, and it is very easy to integrate scripting in Spotfire.

How was the initial setup?

The Tableau server-side used to be very good initially, but for the last year, we are having issues with the upgrades. Their upgrades never work. We always get stuck while doing the upgrades, and we end up taking a different approach. We take the data and keep it somewhere. After that, we wipe out the entire server and install it again. We then restore the data into that environment. 

In terms of maintaining this solution, I used to belong to level three (L3) support till last month. We were only handling the performance issues and any issues that need RCA. The L3 support used to have close to five people. L2 support, which usually included adding a user, removing a user, adding a new group, and providing usual production support, was taken care of by the Ops team. They used to have more than five people on the team.

What's my experience with pricing, setup cost, and licensing?

Cost is where tools like MicroStrategy, Power BI, or Spotfire come into play. Cost-wise, Tableau is a little bit costlier than other tools such as Power BI.

I have been using Tableau all these years, but about four years ago, Power BI came out at a very low cost. Their desktop version was free from the beginning. Power BI Desktop has always been free, whereas Tableau Desktop is costly. When it comes to cost, people prefer Power BI because it integrates very well with Office 365. You don't have to worry about integration with Teams or SharePoint.

What other advice do I have?

It is easy to use for most business users, but before using it, you should understand the basics of dimensions or measurements. If you directly come to this tool without understanding the concepts of warehousing, dimensions, and fact tables, you would not get what you want. This applies to any reporting tool. You should have a basic understanding of what data warehousing is all about and then get started with the tool.

I would rate it an eight out of 10. Tableau has always been at the top of my list. Because of the technical hold that I have on the tool, I always prefer Tableau. It would always be on top as compared to any other tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jose Dante Cruz Castillo
Director Comercial at Grupo Consultores
Real User
Top 20
A robust, scalable, and easy-to-deploy solution that helps in constant collaboration and has a lot of online resources
Pros and Cons
  • "Constant collaboration is the most valuable. I can build a dashboard, and several co-workers can access this dashboard. We can share information that is important for decision-making. It is a very easy-to-deploy solution. It is compatible with a lot of data sources. It is also very stable and scalable. There is also a very good forum and a lot of help and online training."
  • "I would like them to provide a license that just allows us to see dashboards. What I don't like about this solution is that in order to just watch a dashboard, you need a license. Currently, you need to purchase a full license of Power BI Pro just to see something, which is not attractive. If you have a license, you can see a shared dashboard, but you can also build a dashboard or you can collaborate with other people. However, if you only want to see a dashboard, there is no license for that. I only want to see the dashboard, and I don't want to do anything more than watching the information on the dashboard. There is no license that allows you to see a shared dashboard. This is one of the areas of opportunity because I would like a lot of people to be able to see a shared dashboard, not to interact with it or to collaborate online with it. I would like to see more compatibility with non-Microsoft data sources. Given the fact that everything is related to Microsoft Azure and all services available on Microsoft Azure, I see that they're building more connections to Microsoft Azure services instead of other non-Microsoft services. I understand the strategy, but it would be good to have more compatibility with non-Microsoft data sources."

What is our primary use case?

I use Microsoft Power BI for analytics. It is an online service for business intelligence. I use it to analyze every piece of data that I have. My key performance indicators are on Power BI. My sales indicators, such as number of clients, number of sales and region, type of client, type of solution, due to date comparison, and due to year comparison, are really based on the sales of the company. I am using Power BI Pro.

What is most valuable?

Constant collaboration is the most valuable. I can build a dashboard, and several co-workers can access this dashboard. We can share information that is important for decision-making.

It is a very easy-to-deploy solution. It is compatible with a lot of data sources. It is also very stable and scalable. There is also a very good forum and a lot of help and online training.

What needs improvement?

I would like them to provide a license that just allows us to see dashboards. What I don't like about this solution is that in order to just watch a dashboard, you need a license. Currently, you need to purchase a full license of Power BI Pro just to see something, which is not attractive. If you have a license, you can see a shared dashboard, but you can also build a dashboard or you can collaborate with other people. However, if you only want to see a dashboard, there is no license for that. I only want to see the dashboard, and I don't want to do anything more than watching the information on the dashboard. There is no license that allows you to see a shared dashboard. This is one of the areas of opportunity because I would like a lot of people to be able to see a shared dashboard, not to interact with it or to collaborate online with it. 

I would like to see more compatibility with non-Microsoft data sources. Given the fact that everything is related to Microsoft Azure and all services available on Microsoft Azure, I see that they're building more connections to Microsoft Azure services instead of other non-Microsoft services. I understand the strategy, but it would be good to have more compatibility with non-Microsoft data sources.

What do I think about the stability of the solution?

It is a very robust and stable solution. We are a company that works with enterprise solutions from SAP and Microsoft. We have worked with companies that have 5,000 users and without a problem. So, it is very robust and stable.

What do I think about the scalability of the solution?

Being a cloud solution, it is very scalable. You can easily scale it based on the usage. If you're using it, you pay for it, and if you're not using it, you stop paying for it.

In our company, Power BI being used by maybe 15 people out of 70. It is a growing solution. Three years ago, we had only five people who were working with Power BI. Now, we are building more and more dashboards for our service desk area, and its usage is growing.

How are customer service and technical support?

I haven't contacted them. We report everything to our own Service Desk, and they are the ones who scale the problem to the manufacturer. This means that every time that we have important issues, they have to be solved in a very decent period of time by the manufacturer. There is a very good response time, and every time we had problems, they were solved. We didn't have anything pending.

How was the initial setup?

Given the fact that it is on the cloud, it is really easy to deploy. It is only about connecting the engine to your data source and start building the dashboards. You can just connect your data. It doesn't matter if it is on-premises or as a service. You can just connect it.

What's my experience with pricing, setup cost, and licensing?

It is based on the usage. If you're using it, you pay for it, and if you're not using it, you stop paying for it.

What other advice do I have?

If your data source is a Microsoft-based data source, this is the best choice. If you have a data source that is not Microsoft-based and is on a non-Microsoft platform, such as MongoDB or Unix, you should see some solutions like MicroStrategy or Qlik. If you have a pure 100% Microsoft-based data source, Microsoft Power BI is the answer. You can do wonders with Microsoft Power BI. It is a very cool solution.

I would rate Microsoft Power BI a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Ganim Altıok
BI Architect at Smart Mind
Reseller
Top 20
A stable and scalable solution which is fast, accurate and has excellent tech support, but the price could be lower and the dashboards more interactive
Pros and Cons
  • "A valuable feature is the speed of the solution."
  • "The solution could be more flexible."
  • "The price of the solution could be lower."

What is most valuable?

A valuable feature is the speed of the solution.

What needs improvement?

The solution could be more flexible. I faced issues with user level security administration and maintaining variables. 

The price of the solution could be lower. 

The dashboards should be more interactive. 

For how long have I used the solution?

I have been using Oracle Analytics Cloud for two-and-a-half or three years. 

What do I think about the stability of the solution?

The solution is super stable.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and support?

Technical support is very fast and accurate.

Which solution did I use previously and why did I switch?

Prior to Oracle Analytics Cloud I worked with Oracle Business Intelligence on-premises, MicroStrategy and Tableau.

As I only worked with Oracle Analytics Cloud, I cannot say which product is preferable.

How was the initial setup?

The initial setup is super easy.

What's my experience with pricing, setup cost, and licensing?

The solution could be more cost-effective. 

What other advice do I have?

Our customers consist of enterprise companies.

My advice to others is that they start with the solution as soon as possible. They should initially start small and go from there. 

I rate Oracle Analytics Cloud as a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Get our free report covering Microsoft, Tableau, Qlik, and other competitors of MicroStrategy. Updated: January 2022.
564,322 professionals have used our research since 2012.